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Added 33 mins ago
T
General Manager
TOULA
Toronto, ON
- Full-time
…skill set, including robust expertise in office management, operations, and an in-depth understanding of the aesthetics industry. The ideal PM should excel in both the development and…
Added 33 mins ago
SD
Pharmacist, Hourly Part Time Afternoon
Shoppers Drug Mart
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 48 mins ago
SC
shift supervisor - Store# 86212, MISSION VILLAGE AT THE PONDS
Starbucks Coffee Company
Kelowna, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 48 mins ago
SC
shift supervisor - Store# 55422, STOUFFVILLE
Starbucks Coffee Company
Whitchurch-Stouffville, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 48 mins ago
SC
chef de quart - Store# 27452, AV DES CANADIENS & DRUMMOND
Starbucks Coffee Company
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
R(
Team Lead (Full time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Winnipeg, MB
- Full-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 1 hour ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
Manage store operations and communicate requirements/changes to department employees as required
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Slave Lake, AB
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
WC
OMNI Assistant Manager
Walmart Canada
Smiths Falls, ON
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 2 hours ago
P
Full Time Sales Lead
Pandora
Kitchener, ON
- Full-time
The Sales Lead will be the ultimate Pandora Fan. As a Sales Lead, you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer…
Added 2 hours ago
W
OMNI Assistant Manager
Walmart
Smiths Falls, ON
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 3 hours ago
TC
Retail store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Calgary, AB
- Full-time
…and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high-performing sellers who consistently…
Added 3 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Rocky View No 44, AB · Rocky View County, AB
- Full-time
You've led teams in a retail management role previously - #practicemakesperfect!
Added 3 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
You've led teams in a retail management role previously - #practicemakesperfect!
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Thunder Bay, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 4 hours ago
A
Functional Business Analyst
Accenture
Mississauga, ON
- Full-time
We are looking for a Functional Business Analyst to support change initiatives across retail banking and retail investment platforms. You will work with product, operations, compliance, and…
Added 4 hours ago
A
Test Automation Lead
Accenture
Mississauga, ON
- Full-time
We are looking for a Mainframe Quality Engineer to ensure the quality, accuracy, and resilience of mainframe-based retail banking and investment applications. You will design and execute…
Added 4 hours ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
You've led teams in a retail management role previously - #practicemakesperfect!
Added 4 hours ago
AE
Offline - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
You've led teams in a retail management role previously - #practicemakesperfect!

Maison Birks

Sales Advisor Key Holder

Ottawa, ON, Canada

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Job details

Experience: Has 2+ years of retail experience, preferably in luxury, jewelry, fashion, watches, or a premium customer service environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

As a Key Holder/Sales Advisor at our Bayshore store, you will support the store leadership team in driving sales, delivering exceptional customer service, and maintaining operational excellence. Acting as a leader on the sales floor, you will help motivate the team, oversee daily store operations, and ensure a luxury shopping experience for every client. Key Holders are responsible for opening and closing the store, managing cash and inventory procedures, and serving as a trusted resource for both clients and team members.

Key Responsibilities:

Deliver outstanding customer service and build lasting client relationships
Support the achievement of sales and performance goals
Assist with opening and closing procedures
Help coach and motivate team members on the sales floor
Ensure store presentation standards are maintained
Support inventory management, cash handling, and loss prevention initiatives
Act as a leader in the absence of store management
Achieve or exceed sales targets continuously

This role is ideal for a customer-focused retail professional with leadership experience and a passion for luxury retail.

Our ideal candidate has…

Has 2+ years of retail experience, preferably in luxury, jewelry, fashion, watches, or a premium customer service environment.
Consistently achieves or exceeds individual sales targets and KPIs.
Demonstrates strong leadership skills and can confidently lead the team in the absence of management.
Is passionate about delivering an exceptional client experience and building long-term client relationships.
Possesses excellent communication and interpersonal skills.
Is proactive, self-motivated, and results-driven.
Thrives in a fast-paced retail environment and can effectively prioritize tasks.
Has strong organizational skills and attention to detail.
Is comfortable with opening and closing procedures, cash handling, and inventory management.

Our promise of delight

In return for your commitment to excellence, we offer…

Various paid time off programs
Tele-medicine
Employee Assistance Program
Birks University: Accessibility to a variety of trainings
Employee Discount Program

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self, shine!

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More about this job

Responsibilities

The Sales Advisor Key Holder supports store leadership by driving sales, delivering exceptional customer service, and overseeing daily operations. Responsibilities include opening and closing the store, managing inventory and cash, and motivating the sales team.

Requirements

The ideal candidate has at least 2 years of retail experience, preferably in luxury or jewelry, and demonstrates strong leadership and communication skills. They must be capable of meeting sales targets and effectively managing store procedures in a fast-paced environment.

Skills

Customer service
Sales leadership
Inventory management
Cash handling
Loss prevention
Team motivation
Communication skills
Interpersonal skills
Retail operations
Luxury sales
Relationship building
Organizational skills
Attention to detail
Results-driven
Proactive
Time management

Benefits

Paid time off programs
Tele-medicine
Employee Assistance Program
Professional training
Employee Discount Program

Visa sponsorship

Not detected in the job text

Keywords

Luxury jewelry
Retail
Sales Advisor
Key Holder
Customer experience
KPIs
Inventory management
Cash handling
Loss prevention
Team leadership
Client relationships
Operations
Bayshore store
Sales targets
Professional growth

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