Watch Box Specialist

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

As a Watch Box Specialist, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence and hard work.

To do so, the Watch Box Specialist will be expected to…

• Upload weekly reports of sold items into the system and interpret the complex data in order to make appropriate data-driven decisions
• Ensure the accuracy, completeness, and consistency of data through regular audits and validation checks
• Collaborate closely with stores and the IT team to make the system more user-friendly.
• Create various statistical reports and be able to manage the large volume efficiently
• Provide ongoing training on the Watch Box system
• Always maintain a professional attitude and conduct business with integrity
• Comply with all Company guidelines, policies and procedures while continuously ensuring data privacy
• Offer assistance to with team members as well as build effective working relationships
• Offer excellent customer service
• Complete ad hoc clerical documents when needed

Our ideal candidate has…

• Minimum of 2 years of retail sales experience; luxury retail and/or jewelry experience is preferred 
• Minimum of 2 years of office administration or clerical experience 
• Excellent interpersonal, communication, and written skills 
• Strong analytical and problem-solving skills 
• Strong team values 
• Excellent organizational and data management skills 
• Strong proficiency in Microsoft Outlook 
• Proficiency in Microsoft Excel 
• Fluency in English and French

*Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec. 

In return for your commitment to excellence, we offer…

• Hybrid Work Model
• Competitive earnings
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.