Field Service Technician - Canada

SUMMARY
A Field Service Technician is a member of a Customer Support Department assigned to a Product Team or Process Team. A Product Team or Process Team is to provide detailed technical knowledge and customer support for the team’s products or processes. It is the team’s responsibility to satisfy the needs of customers utilizing the team’s products or processes.

ESSENTIAL DUTIES & RESPONSIBILITIES  

• Install, train and provide technical knowledge and troubleshooting on team product line at the customer’s facility
• Provide a communication link between customer and Makino
• Create and develop procedural documentation
• Use and understand the Customer Support computer system
• Support the Product Specialist on a rotational basis
• Support the Knowledge Products Team as a Subject Matter Expert
• Occasional participation outside of the team product line.
• Other duties as assigned.

QUALIFICATIONS

• Excellent communication and customer relation skills
• Present professional image
• Technical knowledge and logical troubleshooting across team product line.
• Rational decision making
• Project leadership
• Willing to travel weekly
• Able to travel both nationally and internationally
• Valid Driver's License

EDUCATION & EXPERIENCE

• Experience in a co-op, internship or full/part-time job in a manufacturing environment.
• Knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance and repair, and a broad shop background equivalent to a complete, accredited apprenticeship training.
• 2 Year Technical degree (Electrical/Automation) and 1 year of experience in a related field.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the responsibilities of this position, the individual is required to speak and hear.

• The individual is often required to sit and use their hands and fingers to handle or feel. 
• Frequent physical requirements include standing, walking, reaching with arms and hands, climbing or balancing, stooping, kneeling, crouching and crawling. 
• Vision abilities required by this job include close vision.
• Individual is frequently required to manually lift or move heavy material (5-50 pounds) from a variety of positions.  Heavier material maneuvering is also required which can be done with the use of cranes, fork- lifts or other means.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Often exposed to noise, dust, heat, oil and other elements plus travel conditions, with one or the other present to the extent of being disagreeable.

We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Single Source Technologies offers competitive pay, generous benefits and ongoing training.

Single Source Technologies is proud to be an EEO/M/F/Disabled/Vets employer