Quality Manager

About Us

Malach Metal and Machining is a growing metal fabrication company operating across Canada and the United States, supporting OEM contract manufacturing and in-house product lines. We take pride in precision, craftsmanship, safety, quality, and teamwork. Our culture is hands-on, collaborative, and built around people who care about doing the job right, solving problems, and continuously improving how we work.

Our commitment to quality extends beyond the products we manufacture. It is reflected in our processes, relationships, accountability, and dedication to meeting customer expectations.

Your Impact

The Quality Manager plays a critical, hands-on leadership role in ensuring Malach's products, manufacturing processes, and quality systems consistently meet customer requirements, applicable standards, and organizational expectations.

Working directly with the Plant Manager, Production, Engineering, and shop-floor team members, this position combines practical quality oversight with leadership of Malach's Quality Management System (QMS).

You will be actively involved in manufacturing operations, conducting and supporting inspections, investigating quality concerns, resolving production challenges, and implementing improvements that prevent defects and strengthen manufacturing performance.

This is not solely a desk-based quality management position. We are looking for a leader who is comfortable working directly on the production floor, supporting team members, making sound technical decisions, and ensuring quality is built into our processes rather than inspected in at the end.

The Quality Manager will also lead quality system compliance, corrective actions, customer quality concerns, and continuous improvement initiatives while developing a culture of accountability, collaboration, and pride in workmanship.

Why This Opportunity Matters

This is an opportunity to have a meaningful influence on how quality is managed, measured, and continuously improved within a growing manufacturing organization.

You will have the ability to strengthen established processes, develop team capabilities, improve manufacturing performance, and help shape a proactive quality culture.

The position offers direct involvement in shop-floor operations, technical problem-solving, customer quality requirements, and the ongoing development of Malach's manufacturing systems.

Primary Areas Of Influence

• Quality Management System & ISO Compliance:
• Lead the implementation, maintenance, and continuous improvement of Malach's Quality Management System in alignment with ISO 9001:2015 requirements.
• Ensure quality-related policies, procedures, work instructions, forms, and records are appropriately maintained and controlled.
• Coordinate internal quality audits, identify opportunities for improvement, and ensure findings are addressed effectively.
• Support external certification, surveillance, and customer audits, including preparation, coordination, and corrective action follow-up.
• Monitor QMS performance and provide meaningful quality information for management review.
• Work with process owners to ensure responsibilities, controls, and required records are understood and consistently applied.
• Support risk-based thinking and the identification of quality risks within manufacturing and supporting processes.
• Promote a practical, effective QMS that supports operations rather than creating unnecessary administrative complexity.
• Hands-On Shop Floor Quality Leadership:
• Maintain an active presence on the manufacturing floor, working directly with supervisors, operators, and technical team members.
• Conduct and support in-process, dimensional, first-article, and final inspections as required.
• Provide practical guidance on drawing interpretation, tolerances, measurement techniques, workmanship, and customer quality requirements.
• Investigate quality concerns at the point of manufacture and work collaboratively to determine appropriate corrective actions.
• Verify manufacturing processes and completed products against approved drawings, specifications, and inspection requirements.
• Support the identification, containment, and disposition of nonconforming products in accordance with approved procedures.
• Coach production team members on quality expectations, inspection practices, and defect prevention.
• Work with the Plant Manager to address recurring quality issues, improve process consistency, and reduce scrap and rework.
• Identify opportunities to improve inspection methods, tooling, fixtures, and manufacturing controls.
• Exercise authority to stop or contain work where there is a significant product conformity concern, in accordance with established procedures.
• Quality Assurance & Manufacturing Process Control:
• Oversee quality assurance and quality control activities throughout the manufacturing process.
• Establish and maintain appropriate inspection requirements, acceptance criteria, and quality verification methods.
• Ensure incoming materials, work-in-progress, and finished products are inspected or verified in accordance with applicable requirements.
• Work with Engineering and Production to establish quality controls for new and existing products.
• Identify opportunities to prevent defects through improved processes, tooling, fixtures, inspection methods, and work instructions.
• Support first-article inspections, prototype validation, and new product introductions where required.
• Ensure inspection and measuring equipment is appropriately maintained, calibrated, and suitable for its intended use.
• Promote consistent interpretation and application of drawings, specifications, tolerances, and customer requirements.
• Nonconforming Product & Corrective Action Management:
• Oversee the identification, documentation, containment, and disposition process for nonconforming materials and products.
• Ensure suspected nonconforming product is appropriately identified and controlled to prevent unintended use or shipment.
• Lead or facilitate investigations into internal defects, customer complaints, recurring quality issues, and process failures.
• Apply structured root cause analysis methods such as 5 Whys, Fishbone Analysis, 8D, or other appropriate problem-solving techniques.
• Coordinate corrective actions with the responsible process owners and ensure actions address the underlying cause.
• Verify corrective action effectiveness and monitor for recurrence.
• Identify recurring trends and work collaboratively with Operations and Engineering to implement sustainable improvements.
• Escalate significant quality risks or unresolved concerns to leadership.
• Customer Quality & Technical Requirements:
• Serve as a key internal resource for customer quality expectations, product conformity, and technical quality concerns.
• Review and support interpretation of customer specifications, quality requirements, drawings, and applicable standards.
• Coordinate investigations and responses to customer quality complaints and product concerns.
• Support preparation of customer corrective action reports, inspection documentation, and quality-related submissions.
• Work with Sales, Customer Service, Engineering, and Production to ensure customer quality requirements are understood and communicated.
• Support customer audits, quality reviews, and supplier or customer performance discussions where required.
• Build customer confidence through professional communication, accurate documentation, timely follow-up, and demonstrated corrective action.
• Quality Team Leadership & Development:
• Provide direction, coaching, and technical support to Quality team members, including inspectors and quality technicians.
• Establish clear expectations for inspection activities, documentation, escalation, and accountability.
• Support training and competency development related to inspection methods, measurement equipment, quality standards, and manufacturing requirements.
• Work with HR and Operations to identify training needs and strengthen quality awareness across the organization.
• Promote a respectful, collaborative environment where team members feel comfortable identifying and raising quality concerns.
• Encourage ownership, problem-solving, and continuous learning within the Quality function.
• Provide meaningful performance feedback and support ongoing team development.
• Quality Performance, Reporting & Continuous Improvement:
• Develop, monitor, and communicate quality performance indicators that provide visibility into manufacturing and customer quality.
• Track trends related to defects, scrap, rework, customer complaints, nonconformances, corrective actions, and other relevant quality measures.
• Analyze quality data to identify recurring issues, process variation, and opportunities for improvement.
• Work with Operations and Engineering to prioritize improvements based on customer impact, risk, cost, and manufacturing performance.
• Support initiatives to reduce the cost of poor quality and improve first-pass yield.
• Establish clear ownership, timelines, and follow-up for quality improvement activities.
• Communicate quality performance, emerging risks, and improvement progress to leadership.
• Supplier Quality & Incoming Material Control:
• Work with Purchasing and Receiving to establish and maintain appropriate incoming material quality requirements.
• Support the evaluation and monitoring of supplier quality performance.
• Investigate supplier-related nonconformances and coordinate appropriate follow-up.
• Support supplier corrective action requests and verification of resolution where required.
• Identify recurring supplier quality concerns and recommend improvements or additional controls.
• Ensure material certification, traceability, and inspection documentation are maintained where required by customer or product specifications.
• Engineering, Production & Cross-Functional Collaboration:
• Work closely with Engineering and Production to ensure products are designed, planned, and manufactured with quality requirements in mind.
• Participate in manufacturing readiness reviews, new product introductions, and process changes where appropriate.
• Provide technical guidance regarding tolerances, inspection requirements, manufacturability, and quality risks.
• Support development and validation of inspection fixtures, quality gages, and process verification methods.
• Collaborate with supervisors and operators to understand quality challenges directly at the point of manufacture.
• Support the development of practical solutions that balance customer requirements, safety, quality, efficiency, and production needs.
• Encourage shared accountability for quality across all departments.
• Documentation, Traceability & Regulatory Requirements:
• Ensure quality records are accurate, complete, accessible, and retained in accordance with applicable requirements.
• Support product identification, material traceability, inspection documentation, and manufacturing record requirements.
• Ensure quality-related changes are appropriately reviewed, approved, documented, and communicated.
• Maintain awareness of applicable customer, industry, and regulatory quality requirements.
• Support compliance with relevant welding, fabrication, dimensional, and product standards where applicable.
• Protect confidential customer specifications, drawings, quality records, and proprietary information.
  
  

What You Bring

• Strong understanding of quality management systems and ISO 9001:2015 requirements.
• Strong knowledge of quality assurance, quality control, inspection processes, and manufacturing quality systems.
• Practical understanding of metal fabrication processes, including laser cutting, forming, machining, welding, finishing, and assembly.
• Ability to read and interpret engineering drawings, technical specifications, welding symbols, and geometric dimensioning and tolerancing (GD&T).
• Knowledge of dimensional inspection methods, measuring instruments, calibration requirements, and inspection equipment.
• Experience with structured problem-solving, root cause analysis, corrective actions, and continuous improvement methodologies.
• Familiarity with Lean manufacturing, 5S, Six Sigma, statistical process control, and quality performance measurement.
• Strong analytical skills with the ability to interpret data, identify trends, and develop practical improvement plans.
• Strong leadership, coaching, communication, and conflict-resolution skills.
• Ability to manage competing priorities while maintaining attention to detail and follow-through.
• Proficiency with Microsoft Office, reporting tools, and electronic quality documentation.
• Experience with ERP systems, including JobBOSS, is an asset.
• Knowledge of CWB, CSA, AWS, or other relevant fabrication and welding standards is an asset.
  
  

Your Experience And Background

• Post-secondary education in Quality Management, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Engineering Technology, or a related technical discipline, or an equivalent combination of education and relevant experience.
• Five or more years of progressive quality assurance or quality management experience in a manufacturing environment preferred.
• Previous experience leading or supervising a quality team is strongly preferred.
• Demonstrated experience implementing, maintaining, or improving an ISO 9001 Quality Management System.
• Experience managing internal audits, corrective actions, customer quality concerns, and manufacturing quality performance.
• Experience in metal fabrication, machining, welding, or a related industrial manufacturing environment is strongly preferred.
• ISO 9001 Internal Auditor or Lead Auditor training is an asset.
• ASQ certifications, such as Certified Quality Engineer (CQE) or Certified Manager of Quality/Organizational Excellence (CMQ/OE), are assets.
• Experience with CWB-related quality requirements or welding inspection processes is an asset.
  
  

Key Competencies

• Quality Leadership & Accountability.
• ISO 9001 & QMS Management.
• Manufacturing Quality Assurance.
• Technical Knowledge & Drawing Interpretation.
• Root Cause Analysis & Corrective Action.
• Risk Assessment & Prevention.
• Continuous Improvement.
• Data Analysis & Performance Measurement.
• Customer Focus & Relationship Management.
• Team Development & Coaching.
• Cross-Functional Collaboration.
• Communication & Professional Judgment.
• Planning, Organization & Follow-Through.
• Ownership & Problem Solving.
  
  

What Success Looks Like

Success in this role means quality is consistently built into Malach's manufacturing processes, issues are addressed at their source, and customers can rely on the products and services we provide.

• The Quality Management System is maintained, understood, and effectively applied across relevant departments.
• Internal and external audits are well organized, findings are addressed, and corrective actions demonstrate sustained effectiveness.
• Quality requirements are clearly understood by Engineering, Production, Purchasing, and other affected teams.
• Inspection activities are consistent, accurate, appropriately documented, and aligned with customer requirements.
• Nonconforming products are promptly identified, contained, and managed through established procedures.
• Customer quality concerns are investigated thoroughly, communicated professionally, and resolved through effective corrective actions.
• Recurring defects, scrap, and rework are reduced through measurable improvements.
• Quality performance indicators provide meaningful visibility into trends, risks, and opportunities.
• Quality team members understand their responsibilities, demonstrate technical competence, and receive ongoing coaching and development.
• Quality works collaboratively with Production and Engineering to prevent problems rather than relying solely on final inspection.
• Supplier-related quality issues are identified and addressed through appropriate follow-up.
• Quality documentation, inspection records, and traceability information are accurate, current, and accessible.
• The Quality Manager is recognized as a trusted technical and leadership resource who helps strengthen Malach's manufacturing performance, customer confidence, and culture of continuous improvement.
  
  

What You Can Expect From Us

At Malach, you can expect to be part of a collaborative manufacturing environment where quality, teamwork, and continuous improvement are important to our success.

• The opportunity to lead and strengthen quality systems within a growing manufacturing organization.
• Meaningful involvement in manufacturing operations, engineering initiatives, customer requirements, and process improvements.
• The ability to influence how quality is understood, measured, and managed throughout the organization.
• Direct engagement with the shop floor and the opportunity to see the impact of your work in real manufacturing applications.
• Collaboration with experienced team members across Operations, Engineering, Production, Purchasing, Sales, and other departments.
• Opportunities to develop and mentor team members while building stronger quality capabilities across the organization.
• Exposure to a diverse range of metal fabrication processes, products, customers, and technical challenges.
• The opportunity to introduce ideas, strengthen existing processes, and implement practical, sustainable improvements.
• Support for continued professional development and growth.
• A workplace that values safety, quality, accountability, respectful communication, and teamwork.
• The opportunity to make a meaningful contribution to Malach's continued growth and long-term success.
  
  

We appreciate the time and interest of everyone who applies to join the Malach team. While we are grateful for every application, only candidates whose experience and qualifications most closely align with the requirements of the position will be contacted to move forward in the selection process.