Find work in Canada.

623,870 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
AC
Associate Manager, Subscriptions
Arts Club Theatre Company
Vancouver, BC
- $56,000 to $62,000 CAD / year
- Full-time
We are seeking a talented, driven, and enthusiastic arts administrator to join our team as the Associate Manager, Subscriptions. The ideal candidate is experienced in customer data…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 2 hours ago
SA
Planning Manager
Scheffer Andrew Ltd.
Edmonton, AB
- Full-time
As Planning Manager, you will lead Scheffer Andrew’s planning practice, support private and public sector clients, guide project delivery, mentor staff, and help grow the company’s planning…
Added 2 hours ago
SA
Senior Water Resources Engineer and Project Manager
Scheffer Andrew Ltd.
Edmonton, AB
- Full-time
We are currently seeking an experienced Senior Water Resources Engineer and Project Manager to join our Edmonton team. This role is ideal for a senior professional who can lead water…
Added 2 hours ago
CM
2026-041 - PFT IT Specialist - Level 1
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Demonstrated practice of continuous learning.
Added 2 hours ago
CM
2026-060 - PFT Addictions Counsellor - RAAM (Picton)
Canadian Mental Health Association HPE
Prince Edward, ON
- Full-time
The Addictions Counselor, reporting to the Program Manager, works as part of a multi-disciplinary team and is responsible for providing low barrier access to evidence-based and integrated…
Added 2 hours ago
CM
2026-062 - PFT Program Manager, Regional Multidisciplinary Teams
Canadian Mental Health Association HPE
Prince Edward, ON · Quinte West, ON
- Full-time
As a member of the leadership team, the Program Manager supports organizational transformation, workforce planning, continuous quality improvement, and regional system collaboration while…
Added 3 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 3 hours ago
SH
Pharmacy Technician - (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
- Full-time
…roles at Sentrex will be cross trained as permitted by scope of practice, and you may be required to help out in other areas of the pharmacy when…
Added 4 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 5 hours ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 5 hours ago
Senior Manager, Data Product Management
Scotiabank
Toronto, ON
The Senior Manager, Data Product Management, has a key role in the Global Wealth Management (GWM) Data Centre of Excellence. Reporting to the Director, Data Product Management, this role is…
Added 7 hours ago
C&
Senior Immigration Case Manager/Client Experience & Transformation
Caron & Partners LLP
Calgary, AB
- Full-time
We are looking for an experienced immigration professional to join our full-service immigration law firm in a senior role focused predominantly on our corporate immigration practice.
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This Family Practice is a group of family physicians and nurses providing full service primary medical care for all ages in beautiful Fort Langley. We work together as a cohesive healthcare…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
We have 8 physicians, RN, LPN, clinic manager, and full MOA support. No sub-specialty is required. Hospital privileges are not necessary. Long Term Care is not required.
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
We are primarily a family practice clinic with 3 physicians. You will have two dedicated examination rooms and the shifts are completely flexible to your schedule and lifestyle. We are…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Coquitlam, BC
- Part-time
The Medical Clinic is seeking motivated and dedicated physicians to join our well-established, team-oriented medical practice.
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
New Westminster, BC
- Full-time
Are you a physician or nurse practitioner seeking a balanced, supportive, and modern work environment? We invite you to be part of our growing practice at our New Westminster location!
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 8 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Duties are conducted in accordance with the Standards of Practice of the College of Medical Radiation and Imaging Technologists of Ontario and the Regulated Health Professions Act.

Malleum

Senior Customer Success Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Apply by: Feb 3, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

About Malleum

Malleum is a cybersecurity company focused on complex security challenges, mission assurance, and work that matters. Our hiring brand and recent recruiting language consistently emphasize meaningful work, smart teammates, difficult problems, and a mission-driven environment rather than generic corporate messaging.

The Malleum MSP needs a Customer Success leader who can help customers realize the full value of our services while also helping the company build a disciplined post-sale operating model. This person will become the connective tissue between customers, service delivery, operations, and leadership.

The Opportunity

Malleum is building a managed services business for customers that operate in demanding, high-trust environments. We are looking for a Senior Customer Success Manager who can build the customer success function from the ground up and become the leader who defines how we onboard customers, drive adoption, measure value, manage risk, and support retention and growth across the MSP.

This is not a conventional account management role. It is a senior, hands-on builder role for someone who can create structure where it does not yet exist, work credibly with executives and technical teams, and turn strong service delivery into long-term customer outcomes.

The Senior Customer Success Manager owns the customer relationship after contract signature and is accountable for designing the systems, rhythm, and playbooks that make customer success repeatable. Customer success practice guidance commonly centers this role on onboarding, adoption, value realization, renewal readiness, and stakeholder alignment across the customer lifecycle.

At Malleum, that means building the function while also operating it. The successful candidate will personally lead strategic customer engagements, create scalable processes, define health indicators, establish executive review cadence, and play a role in shaping how the MSP grows over time.

What you will do

Build Malleum's customer success function for the MSP, including lifecycle stages, operating procedures, account governance, templates, and playbooks.
Own strategic customer relationships post-sale and act as a trusted advisor to operational and executive stakeholders.
Lead onboarding and time-to-value planning so customers clearly understand service scope, responsibilities, milestones, and intended outcomes.
Develop account-level success plans that capture customer objectives, adoption priorities, stakeholders, risks, and measurable success indicators.
Run recurring customer reviews and executive business reviews focused on outcomes, service adoption, risk posture, priorities, and future opportunities, not just status reporting.
Create a practical customer health model using service adoption, engagement, sentiment, support trends, and renewal risk signals.
Identify churn risk early, coordinate internal response plans, and manage escalations with structure and urgency.
Partner closely with technical delivery, security, operations, and commercial leaders to remove blockers and improve the customer journey.
Support renewals and help uncover upsell or cross-sell opportunities in a recurring-services environment where retention and expansion matter.
Recommend and help implement tooling, dashboards, and reporting that give leadership clear visibility into account health, customer outcomes, and growth risk.
Help define the future shape of the customer success organization as the MSP scales.

In this role, success will look like

A formal customer success function is in place for the MSP, with clear lifecycle stages, ownership, and operating cadence.
Strategic customers have documented success plans, regular review rhythms, and visible progress against outcomes.
Leadership has a clearer view of customer health, renewal risk, adoption trends, and expansion opportunities.
Customer issues are surfaced earlier and handled more proactively.
Malleum has a stronger foundation for retention, renewal, and long-term account growth.

What you bring

8+ years in customer success, account management, service delivery, consulting, or a comparable post-sale leadership role.
Significant experience working with complex B2B customers in managed services, cybersecurity, enterprise technology, or regulated environments.
Demonstrated success building or maturing a customer success function, account discipline, or post-sale operating model.
Strong executive presence and the ability to run effective conversations with senior customer stakeholders.
Experience working across sales, operations, and technical teams to drive customer outcomes.
Comfort in recurring revenue environments where retention, renewal, and expansion are important business outcomes.
Strong judgment, structured communication, and the ability to stay calm and credible during escalations.
The ability to move between strategy and execution; this role requires both.
Relevant certifications in common MSP and supporting platforms are an asset, especially where they demonstrate practical fluency in the tools used to run and scale managed services. Examples include ConnectWise PSA or ConnectWise Automate certifications, Microsoft certifications such as Azure Administrator Associate or Azure Security Engineer Associate, and comparable credentials tied to endpoint, RMM, service-management, or security platforms used in MSP environments.
Eligibility for Government of Canada security clearance (Secret or higher); existing clearance highly valued.
Bilingualism (English/French) considered a strong asset.

Preferred background

Experience in an MSP, MSSP, cybersecurity services, defense, government, or another high-trust and high-accountability environment.
Experience creating customer health scores, playbooks, QBR or EBR structures, and leadership dashboards.
Familiarity with customer success tooling, CRM systems, and service-management workflows.
Experience in scale-up or build-stage environments where functions are still being designed.

Why this role matters

This role is important because the Malleum MSP is at the stage where customer success must become intentional, structured, and scalable. The right person will not only protect and grow customer relationships, but also help shape one of the core operating functions of the business.

For a senior operator who wants to build something meaningful, work with smart and dedicated teammates, and solve hard problems in a mission-oriented cybersecurity environment, this is a chance to make a real mark.

Why Malleum

Work shoulder-to-shoulder with marquee clients on programs and incidents with genuine national and allied security impact.
Join a rapidly scaling firm with a flat, high-trust culture and direct access to senior IR and technical leaders.
Exposure to a wide variety of advanced security tooling, sectors, and cleared environments.
Competitive compensation, performance incentives, and comprehensive benefits.
Continuous learning budget, and certification sponsorship.
Remote work (with some travel)

Malleum is an equal opportunity employer. We welcome applications from all qualified candidates and are committed to building a team that reflects the communities and missions we serve.

We are committed to providing accommodations for individuals with disabilities throughout the recruitment process. Please let us know if you require accommodation at any stage.

Apply About employer

More about this job

Responsibilities

The Senior Customer Success Manager will build and lead the customer success function from the ground up, defining lifecycle stages and operating procedures. They will manage strategic customer relationships, drive service adoption, and ensure long-term value realization for clients in high-trust environments.

Requirements

Candidates must have 8+ years of experience in customer success, account management, or service delivery within complex B2B or cybersecurity environments. Strong executive presence and the ability to design scalable post-sale operating models are essential for this role.

Skills

Customer success
Account management
Cybersecurity
Managed services
Strategic planning
Onboarding
Risk management
Executive business reviews
Retention
Upselling
Cross-selling
Stakeholder alignment
Process design
Technical delivery
Data analysis

Benefits

Competitive compensation
Performance incentives
Comprehensive benefits
Continuous learning budget
Certification sponsorship

Remote locations

Ottawa, Ontario, Canada

Remote locations (standardized)

Ottawa, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
MSP
MSSP
Customer Success
Account Management
ConnectWise PSA
ConnectWise Automate
Azure
RMM
Service Management
Retention
Churn Risk
QBR
EBR
Lifecycle Management
Strategic Planning
Risk Posture
Value Realization
Government of Canada security clearance
B2B
Enterprise Technology
Cloud Security
Endpoint Security
Operational Governance
Upselling
Cross-selling
Dashboarding
Reporting
Stakeholder Management
Managed Services

Report this job