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Added 6 mins ago
(CAN) Directs Store Delivery Associate (Part Time)
Walmart Canada
Merritt, BC
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 6 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Drumheller, AB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 6 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
WC
General Merchandise Associate
Walmart Canada
Port Alberni, BC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
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WC
(CAN) Associé, viande
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
Position Summary...Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding…
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(CAN) Préposé au déchargement
Walmart Canada
Pointe-Claire, QC
- Contract
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
TC
Assistant Store Manager Marshalls - South Keys Mall
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 6 mins ago
WC
(CAN) Associé de nuit
Walmart Canada
Pointe-Claire, QC
- Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 6 mins ago
WC
(CAN) Associé de nuit
Walmart Canada
Longueuil, QC
- Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 6 mins ago
WC
Consumables Associate
Walmart Canada
Cranbrook, BC
- Full-time
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 6 mins ago
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(CAN) Associé du rayon de l’électronique
Walmart Canada
Saint-Bruno, QC
- Full-time
Position Summary... A Department Specialized Associate, this Associate drives sales in a highly specialized part of our business. Product knowledge in this field is at a premium.
Added 6 mins ago
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(CAN) Associé, équipe des activités de protection des biens
Walmart Canada
Longueuil, QC
- Full-time
Position Summary...An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate…
Added 6 mins ago
Part-Time Health and Beauty Team Associate
Walmart Canada
Summerside, PE
Located in Cosmetics and Health and Beauty departments, the Associate provides awareness to Customers that a specified Cosmetic presence is available for guidance and direction.
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(CAN) Préposé au déchargement
Walmart Canada
Val-d'Or, QC
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
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Dairy Frozen Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 6 mins ago
WC
Dairy Frozen Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 6 mins ago
WC
Dairy Frozen Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 6 mins ago
WC
(CAN) Meat Associate
Walmart Canada
Williams Lake, BC
- Full-time
Position Summary...Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding…
Added 6 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 6 mins ago
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(CAN) Associé des rayons de la mode
Walmart Canada
Montreal, QC
- Full-time
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 6 mins ago
WC
Dairy Frozen Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 6 mins ago
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(CAN) Front End Checkout Team Associate
Walmart Canada
Vaughan, ON
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 6 mins ago
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(CAN) Overnight Associate
Walmart Canada
Lethbridge, AB
- Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 6 mins ago
WC
(CAN) Associé de nuit
Walmart Canada
Drummondville, QC
- Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…

Malleum

Senior Customer Success Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Apply by: Feb 3, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

About Malleum

Malleum is a cybersecurity company focused on complex security challenges, mission assurance, and work that matters. Our hiring brand and recent recruiting language consistently emphasize meaningful work, smart teammates, difficult problems, and a mission-driven environment rather than generic corporate messaging.

The Malleum MSP needs a Customer Success leader who can help customers realize the full value of our services while also helping the company build a disciplined post-sale operating model. This person will become the connective tissue between customers, service delivery, operations, and leadership.

The Opportunity

Malleum is building a managed services business for customers that operate in demanding, high-trust environments. We are looking for a Senior Customer Success Manager who can build the customer success function from the ground up and become the leader who defines how we onboard customers, drive adoption, measure value, manage risk, and support retention and growth across the MSP.

This is not a conventional account management role. It is a senior, hands-on builder role for someone who can create structure where it does not yet exist, work credibly with executives and technical teams, and turn strong service delivery into long-term customer outcomes.

The Senior Customer Success Manager owns the customer relationship after contract signature and is accountable for designing the systems, rhythm, and playbooks that make customer success repeatable. Customer success practice guidance commonly centers this role on onboarding, adoption, value realization, renewal readiness, and stakeholder alignment across the customer lifecycle.

At Malleum, that means building the function while also operating it. The successful candidate will personally lead strategic customer engagements, create scalable processes, define health indicators, establish executive review cadence, and play a role in shaping how the MSP grows over time.

What you will do

Build Malleum's customer success function for the MSP, including lifecycle stages, operating procedures, account governance, templates, and playbooks.
Own strategic customer relationships post-sale and act as a trusted advisor to operational and executive stakeholders.
Lead onboarding and time-to-value planning so customers clearly understand service scope, responsibilities, milestones, and intended outcomes.
Develop account-level success plans that capture customer objectives, adoption priorities, stakeholders, risks, and measurable success indicators.
Run recurring customer reviews and executive business reviews focused on outcomes, service adoption, risk posture, priorities, and future opportunities, not just status reporting.
Create a practical customer health model using service adoption, engagement, sentiment, support trends, and renewal risk signals.
Identify churn risk early, coordinate internal response plans, and manage escalations with structure and urgency.
Partner closely with technical delivery, security, operations, and commercial leaders to remove blockers and improve the customer journey.
Support renewals and help uncover upsell or cross-sell opportunities in a recurring-services environment where retention and expansion matter.
Recommend and help implement tooling, dashboards, and reporting that give leadership clear visibility into account health, customer outcomes, and growth risk.
Help define the future shape of the customer success organization as the MSP scales.

In this role, success will look like

A formal customer success function is in place for the MSP, with clear lifecycle stages, ownership, and operating cadence.
Strategic customers have documented success plans, regular review rhythms, and visible progress against outcomes.
Leadership has a clearer view of customer health, renewal risk, adoption trends, and expansion opportunities.
Customer issues are surfaced earlier and handled more proactively.
Malleum has a stronger foundation for retention, renewal, and long-term account growth.

What you bring

8+ years in customer success, account management, service delivery, consulting, or a comparable post-sale leadership role.
Significant experience working with complex B2B customers in managed services, cybersecurity, enterprise technology, or regulated environments.
Demonstrated success building or maturing a customer success function, account discipline, or post-sale operating model.
Strong executive presence and the ability to run effective conversations with senior customer stakeholders.
Experience working across sales, operations, and technical teams to drive customer outcomes.
Comfort in recurring revenue environments where retention, renewal, and expansion are important business outcomes.
Strong judgment, structured communication, and the ability to stay calm and credible during escalations.
The ability to move between strategy and execution; this role requires both.
Relevant certifications in common MSP and supporting platforms are an asset, especially where they demonstrate practical fluency in the tools used to run and scale managed services. Examples include ConnectWise PSA or ConnectWise Automate certifications, Microsoft certifications such as Azure Administrator Associate or Azure Security Engineer Associate, and comparable credentials tied to endpoint, RMM, service-management, or security platforms used in MSP environments.
Eligibility for Government of Canada security clearance (Secret or higher); existing clearance highly valued.
Bilingualism (English/French) considered a strong asset.

Preferred background

Experience in an MSP, MSSP, cybersecurity services, defense, government, or another high-trust and high-accountability environment.
Experience creating customer health scores, playbooks, QBR or EBR structures, and leadership dashboards.
Familiarity with customer success tooling, CRM systems, and service-management workflows.
Experience in scale-up or build-stage environments where functions are still being designed.

Why this role matters

This role is important because the Malleum MSP is at the stage where customer success must become intentional, structured, and scalable. The right person will not only protect and grow customer relationships, but also help shape one of the core operating functions of the business.

For a senior operator who wants to build something meaningful, work with smart and dedicated teammates, and solve hard problems in a mission-oriented cybersecurity environment, this is a chance to make a real mark.

Why Malleum

Work shoulder-to-shoulder with marquee clients on programs and incidents with genuine national and allied security impact.
Join a rapidly scaling firm with a flat, high-trust culture and direct access to senior IR and technical leaders.
Exposure to a wide variety of advanced security tooling, sectors, and cleared environments.
Competitive compensation, performance incentives, and comprehensive benefits.
Continuous learning budget, and certification sponsorship.
Remote work (with some travel)

Malleum is an equal opportunity employer. We welcome applications from all qualified candidates and are committed to building a team that reflects the communities and missions we serve.

We are committed to providing accommodations for individuals with disabilities throughout the recruitment process. Please let us know if you require accommodation at any stage.

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More about this job

Responsibilities

The Senior Customer Success Manager will build and lead the customer success function from the ground up, defining lifecycle stages and operating procedures. They will manage strategic customer relationships, drive service adoption, and ensure long-term value realization for clients in high-trust environments.

Requirements

Candidates must have 8+ years of experience in customer success, account management, or service delivery within complex B2B or cybersecurity environments. Strong executive presence and the ability to design scalable post-sale operating models are essential for this role.

Skills

Customer success
Account management
Cybersecurity
Managed services
Strategic planning
Onboarding
Risk management
Executive business reviews
Retention
Upselling
Cross-selling
Stakeholder alignment
Process design
Technical delivery
Data analysis

Benefits

Competitive compensation
Performance incentives
Comprehensive benefits
Continuous learning budget
Certification sponsorship

Remote locations

Ottawa, Ontario, Canada

Remote locations (standardized)

Ottawa, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
MSP
MSSP
Customer Success
Account Management
ConnectWise PSA
ConnectWise Automate
Azure
RMM
Service Management
Retention
Churn Risk
QBR
EBR
Lifecycle Management
Strategic Planning
Risk Posture
Value Realization
Government of Canada security clearance
B2B
Enterprise Technology
Cloud Security
Endpoint Security
Operational Governance
Upselling
Cross-selling
Dashboarding
Reporting
Stakeholder Management
Managed Services

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