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Added 21 mins ago
WP
Enclosure Project Manager - Diagnostics
Walter P Moore
Toronto, ON
- Full-time
In this position, the qualified individual will design repairs for existing enclosure systems. They will perform review of enclosure systems for new construction, renovation, and…
Added 21 mins ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 51 mins ago
FT
Senior Machine Learning Engineer
FDE Times
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Machine Learning Engineer At Reddit, You Will Design And Build Production ML Systems That Power Core Experiences Across The Platform, Including
Added 5 hours ago
S&
Lead Piping Stress Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
The Piping Engineering & Analysis discipline performs evaluations for piping systems in accordance with ASME Boiler and Pressure Vessel Code, ASME B31.1, ASME B31.7, and other codes as…
Added 5 hours ago
S&
Senior Piping Stress Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…existing generation nuclear projects, and will interface with systems engineering, structural engineering, piping design, and support design groups, for the design of piping systems and…
Added 5 hours ago
Senior Quality Assurance Engineer
NetBrain
Toronto, ON
NetBrain is looking for an experienced Senior QA Engineer to work on a variety of automation-related projects for our unparalleled network automation platform, powered by agentic-AI. We…
Added 5 hours ago
Senior Software Engineer - Mobile (React Native/iOS/Android)
BitGo
Toronto, ON
BitGo is hiring a Senior Mobile Software Engineer to build the apps our retail users use to manage and move digital assets. You will own features from design through release, with a focus…
Added 5 hours ago
Senior Software Engineer - Mobile Backend
BitGo
Toronto, ON
BitGo is looking for a Senior Software Engineer (Backend) to join our Mobile team and help us build the first-time user experience for our retail users.
Added 6 hours ago
SM
RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Machine Learning Engineer with advanced hands-on experience in Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, Machine Learning Operations…
Added 6 hours ago
SM
RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Machine Learning Engineer with advanced hands-on experience in Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, Machine Learning Operations…
Added 6 hours ago
SM
RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Machine Learning Engineer with advanced hands-on experience in Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, Machine Learning Operations…
Added 8 hours ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
Canadian Aircraft Maintenance Engineer (AME) license.
Added 8 hours ago
GE
Asset Management Engineer
Gwaii Engineering Ltd.
Victoria, BC
- Full-time
We are seeking an Asset Management Engineer (Infrastructure/ Utilities) to join our growing team. This role is intentionally open across junior, intermediate, and senior experience levels,…
Added 9 hours ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
Sarnia, ON
- Full-time
As a Senior Process Engineer – Wastewater Treatment, you will lead the planning, evaluation, design, commissioning, and optimization of municipal treatment facilities. You will combine…
Added 10 hours ago
HB
Senior Linux Platform Engineer - Trading Firm - $150,000-$350,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $150,000 to $350,000 CAD / year
- Full-time
My client are looking for a Senior Linux Engineer to join their team.
Added 13 hours ago
WS
Maintenance Gasfitter
Winnipeg School Division
Winnipeg, MB
- Full-time
Power Engineering Asset: Possessing a valid Class 3 or 4 Power Engineer Certificate (or higher) is considered a distinct asset for managing institutional steam systems.
Added 13 hours ago
YE
Senior Mechanical Engineer
YJE Engineering
Calgary, AB
- Full-time
We are seeking an experienced Senior Mechanical Engineer to lead the design and delivery of HVAC, plumbing, and fire protection systems across a variety of sectors, including commercial,…
Added 15 hours ago
S
Mechanical Engineer (Intermediate – Senior)
SYSTRA
Toronto, ON
- Full-time
We are seeking a Mechanical Engineer (Plumbing and Drainage) to support the Stops & TPSS scope of an LRT project. The role is responsible for preparing the plumbing and fire fighting design…
Added 15 hours ago
W
Senior or Principal Civil Engineer
Worley
Calgary, AB
- Full-time
As a Senior or Principal Civil Engineer, you will lead and deliver civil engineering solutions for environmental remediation, landfill, closure, restoration, and related infrastructure…
Added 17 hours ago
E
Senior Java Developer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
We are on the lookout for a Senior Java Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to use, performant,…
Added 17 hours ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
London, ON
- Full-time
As a Senior Process Engineer – Wastewater Treatment, you will lead the planning, evaluation, design, commissioning, and optimization of municipal treatment facilities. You will combine…
Added 18 hours ago
SM
RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Machine Learning Engineer with advanced hands-on experience in Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, Machine Learning Operations…
Added 18 hours ago
H
Transportation Engineer
HDR
Burlington, ON · Toronto, ON
- Full-time
…HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
Added 21 hours ago
LS
Senior Business Process Re-Engineer, Level 3 - Contract - 19629
LRO Staffing
Ottawa, ON
- Contract
Our Public Sector client is seeking an experienced Senior Business Process Re-Engineer (Level 3) to support a major Human Resources and Pay Transformation initiative.
Added 22 hours ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
Guelph, ON
- Full-time
As a Senior Process Engineer – Wastewater Treatment, you will lead the planning, evaluation, design, commissioning, and optimization of municipal treatment facilities. You will combine…

Malleum

Senior Customer Success Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Apply by: Feb 3, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

About Malleum

Malleum is a cybersecurity company focused on complex security challenges, mission assurance, and work that matters. Our hiring brand and recent recruiting language consistently emphasize meaningful work, smart teammates, difficult problems, and a mission-driven environment rather than generic corporate messaging.

The Malleum MSP needs a Customer Success leader who can help customers realize the full value of our services while also helping the company build a disciplined post-sale operating model. This person will become the connective tissue between customers, service delivery, operations, and leadership.

The Opportunity

Malleum is building a managed services business for customers that operate in demanding, high-trust environments. We are looking for a Senior Customer Success Manager who can build the customer success function from the ground up and become the leader who defines how we onboard customers, drive adoption, measure value, manage risk, and support retention and growth across the MSP.

This is not a conventional account management role. It is a senior, hands-on builder role for someone who can create structure where it does not yet exist, work credibly with executives and technical teams, and turn strong service delivery into long-term customer outcomes.

The Senior Customer Success Manager owns the customer relationship after contract signature and is accountable for designing the systems, rhythm, and playbooks that make customer success repeatable. Customer success practice guidance commonly centers this role on onboarding, adoption, value realization, renewal readiness, and stakeholder alignment across the customer lifecycle.

At Malleum, that means building the function while also operating it. The successful candidate will personally lead strategic customer engagements, create scalable processes, define health indicators, establish executive review cadence, and play a role in shaping how the MSP grows over time.

What you will do

Build Malleum's customer success function for the MSP, including lifecycle stages, operating procedures, account governance, templates, and playbooks.
Own strategic customer relationships post-sale and act as a trusted advisor to operational and executive stakeholders.
Lead onboarding and time-to-value planning so customers clearly understand service scope, responsibilities, milestones, and intended outcomes.
Develop account-level success plans that capture customer objectives, adoption priorities, stakeholders, risks, and measurable success indicators.
Run recurring customer reviews and executive business reviews focused on outcomes, service adoption, risk posture, priorities, and future opportunities, not just status reporting.
Create a practical customer health model using service adoption, engagement, sentiment, support trends, and renewal risk signals.
Identify churn risk early, coordinate internal response plans, and manage escalations with structure and urgency.
Partner closely with technical delivery, security, operations, and commercial leaders to remove blockers and improve the customer journey.
Support renewals and help uncover upsell or cross-sell opportunities in a recurring-services environment where retention and expansion matter.
Recommend and help implement tooling, dashboards, and reporting that give leadership clear visibility into account health, customer outcomes, and growth risk.
Help define the future shape of the customer success organization as the MSP scales.

In this role, success will look like

A formal customer success function is in place for the MSP, with clear lifecycle stages, ownership, and operating cadence.
Strategic customers have documented success plans, regular review rhythms, and visible progress against outcomes.
Leadership has a clearer view of customer health, renewal risk, adoption trends, and expansion opportunities.
Customer issues are surfaced earlier and handled more proactively.
Malleum has a stronger foundation for retention, renewal, and long-term account growth.

What you bring

8+ years in customer success, account management, service delivery, consulting, or a comparable post-sale leadership role.
Significant experience working with complex B2B customers in managed services, cybersecurity, enterprise technology, or regulated environments.
Demonstrated success building or maturing a customer success function, account discipline, or post-sale operating model.
Strong executive presence and the ability to run effective conversations with senior customer stakeholders.
Experience working across sales, operations, and technical teams to drive customer outcomes.
Comfort in recurring revenue environments where retention, renewal, and expansion are important business outcomes.
Strong judgment, structured communication, and the ability to stay calm and credible during escalations.
The ability to move between strategy and execution; this role requires both.
Relevant certifications in common MSP and supporting platforms are an asset, especially where they demonstrate practical fluency in the tools used to run and scale managed services. Examples include ConnectWise PSA or ConnectWise Automate certifications, Microsoft certifications such as Azure Administrator Associate or Azure Security Engineer Associate, and comparable credentials tied to endpoint, RMM, service-management, or security platforms used in MSP environments.
Eligibility for Government of Canada security clearance (Secret or higher); existing clearance highly valued.
Bilingualism (English/French) considered a strong asset.

Preferred background

Experience in an MSP, MSSP, cybersecurity services, defense, government, or another high-trust and high-accountability environment.
Experience creating customer health scores, playbooks, QBR or EBR structures, and leadership dashboards.
Familiarity with customer success tooling, CRM systems, and service-management workflows.
Experience in scale-up or build-stage environments where functions are still being designed.

Why this role matters

This role is important because the Malleum MSP is at the stage where customer success must become intentional, structured, and scalable. The right person will not only protect and grow customer relationships, but also help shape one of the core operating functions of the business.

For a senior operator who wants to build something meaningful, work with smart and dedicated teammates, and solve hard problems in a mission-oriented cybersecurity environment, this is a chance to make a real mark.

Why Malleum

Work shoulder-to-shoulder with marquee clients on programs and incidents with genuine national and allied security impact.
Join a rapidly scaling firm with a flat, high-trust culture and direct access to senior IR and technical leaders.
Exposure to a wide variety of advanced security tooling, sectors, and cleared environments.
Competitive compensation, performance incentives, and comprehensive benefits.
Continuous learning budget, and certification sponsorship.
Remote work (with some travel)

Malleum is an equal opportunity employer. We welcome applications from all qualified candidates and are committed to building a team that reflects the communities and missions we serve.

We are committed to providing accommodations for individuals with disabilities throughout the recruitment process. Please let us know if you require accommodation at any stage.

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More about this job

Responsibilities

The Senior Customer Success Manager will build and lead the customer success function from the ground up, defining lifecycle stages and operating procedures. They will manage strategic customer relationships, drive service adoption, and ensure long-term value realization for clients in high-trust environments.

Requirements

Candidates must have 8+ years of experience in customer success, account management, or service delivery within complex B2B or cybersecurity environments. Strong executive presence and the ability to design scalable post-sale operating models are essential for this role.

Skills

Customer success
Account management
Cybersecurity
Managed services
Strategic planning
Onboarding
Risk management
Executive business reviews
Retention
Upselling
Cross-selling
Stakeholder alignment
Process design
Technical delivery
Data analysis

Benefits

Competitive compensation
Performance incentives
Comprehensive benefits
Continuous learning budget
Certification sponsorship

Remote locations

Ottawa, Ontario, Canada

Remote locations (standardized)

Ottawa, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
MSP
MSSP
Customer Success
Account Management
ConnectWise PSA
ConnectWise Automate
Azure
RMM
Service Management
Retention
Churn Risk
QBR
EBR
Lifecycle Management
Strategic Planning
Risk Posture
Value Realization
Government of Canada security clearance
B2B
Enterprise Technology
Cloud Security
Endpoint Security
Operational Governance
Upselling
Cross-selling
Dashboarding
Reporting
Stakeholder Management
Managed Services

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