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Added 3 mins ago
Relief Overnight Program Assistant
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Toronto, ON
$21.86 CAD / hour
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…compassion, integrity, community, diversity and inclusion, and lived experience. Renascent’s accredited treatment programs provide person- centered care within an abstinence-based model,…
Added 3 mins ago
Rehabilitation Assistant - Mobility Team, Provincial Mobilization
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Full-time
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Added 3 mins ago
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Added 3 mins ago
Manager, Varsity Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
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…employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and…
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Added 19 mins ago
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Added 35 mins ago
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Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)
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Within a team based model of care and reporting to the Program Manager, the Medical Office Assistant performs registration and clerical support functions for the Primary Care Clinic which…
Added 1 hour ago
Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)
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Within a team based model of care and reporting to the Program Manager, the Medical Office Assistant performs registration and clerical support functions for the Primary Care Clinic which…

MALRAN MANAGEMENT GROUP

Assistant Manager

Oshawa, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Company Description

Malran Management Group is a multi-brand hospitality and real estate management company focused on delivering high-quality guest and client experiences. Under one umbrella, the group operates a variety of food outlets, including OSMOW’S, Chatime, Pizza Pizza, Burger Factory, i ♥️ Boba, as well as Homesdeal Real Estate Company. The organization emphasizes close collaboration with managers and teams to build sustainable, successful operations. Malran Management Group values growth, partnership, and a supportive environment where individuals can develop their careers while contributing to shared success. The company is committed to helping team members “write their success stories” through hands-on mentorship and opportunities for advancement.

Role Description

The Assistant Manager is a full-time, on-site role based in Oshawa, ON, supporting daily operations across one or more locations within the Malran Management Group portfolio. This role oversees front-line staff, ensures high standards of customer service, and supports inventory management, scheduling, and cash handling. The Assistant Manager helps implement company policies, supports training and onboarding, and monitors compliance with health, safety, and brand standards. This position also assists with resolving customer concerns, tracking performance metrics, and coordinating with senior management on operational improvements. The role requires a hands-on presence on the floor, fostering a positive work environment and contributing to overall business growth.

Qualifications

Operational and leadership skills, including team supervision, shift management, and hands-on support in a hospitality or retail environment.
Customer service and communication skills, with the ability to address guest concerns professionally and maintain strong relationships with staff and stakeholders.
Organizational and administrative skills, including experience with scheduling, inventory tracking, cash handling, and basic reporting.
Problem-solving and decision-making abilities, with a focus on maintaining service quality, efficiency, and compliance with company policies.
Knowledge of food service or hospitality standards, including health and safety regulations and brand consistency requirements.
Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
Previous experience in an assistant manager, shift lead, or supervisory role is strongly preferred.
High school diploma or equivalent required; post-secondary education in business, hospitality, or a related field is an asset.

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More about this job

Responsibilities

Oversee front-line staff and daily operations, maintaining customer service, brand, health, and safety standards while supporting scheduling, inventory, cash handling, training, and onboarding. Resolve customer concerns, track performance, and coordinate operational improvements with senior management.

Requirements

Requires leadership and operational experience, strong customer service, communication, organizational, and problem-solving skills, and knowledge of food service or hospitality standards. A high school diploma or equivalent is required; previous supervisory experience is strongly preferred, and post-secondary education in business, hospitality, or a related field is an asset.

Skills

Team Supervision
Shift Management
Customer Service
Communication
Scheduling
Inventory Management
Cash Handling
Training and Onboarding
Problem-Solving
Decision-Making
Health and Safety Compliance
Performance Tracking
Operational Improvement
Hospitality Standards

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Food Service
Retail
Daily Operations
Team Supervision
Shift Management
Customer Service
Scheduling
Inventory Tracking
Cash Handling
Training
Onboarding
Health and Safety Regulations
Brand Standards
Performance Metrics
Basic Reporting
Operational Improvements
Customer Concern Resolution

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