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Mango Insurance

Personal Lines Sales Executive

Mississauga, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 3, 2026
Experience: 3+ years of experience within an insurance environment or professional business environment.
Posting language: English
Posted: Oct 1, 2026

Original job description

As a Personal Lines Sales Executive, you will help our company succeed and grow by selling all Personal Lines products to Homeowner clients/prospects. You are responsible for ensuring that all of our clients have the best coverage at the best price and for helping anticipate their future insurance needs. The Personal Lines Sales Executive will be responsible for growing a portfolio of personal insurance clients. Day-to-day tasks include providing tailored insurance solutions,

educating clients on product offerings, quoting policies, negotiating with insurance carriers, and maintaining long-term client relationships. The role also involves cross-selling additional services and ensuring client satisfaction.

Sales

Grow a Book of Business specific to the Homeowners Personal Lines Insurance Department – Including Auto of Homeowners
Cross-sell or up-sell other products and services the brokerage offers to new and existing clients
Adhere to and meet/exceed performance metrics identified by the brokerage

Process

Maintain positive and proactive relationships with all stakeholders in the process
Follow all Mango procedures, forms, checklists and workbooks as outlined in the Mango Process, including pre-renewal activities, customer updates, coverage review checklists, marketing and renewal presentations, completed on time as per company policy.
Build marketing relationships with Mango designated underwriters, maintaining positive and proactive relationships with underwriting, always putting the client’s needs first.

Customer Service

Be familiar with, and follow, company policies and procedures as established (Employee Handbook, Renewal Procedure, Claims Procedures, Collections and AR Procedures, etc.).
Respond to and address all client inquiries and requests promptly.
Collection of deposit premiums, premiums, and finance deposits and contracts on behalf of the brokerage.
Collection of all outstanding underwriting requests from customers.
Obtain and share underwriting information, as required.
Maintain, update, and organize all data; electronic & paper filing systems utilized by the department/organization
Provide clear instructions to CSO (Client Service Officer) team for all transactions. · Request cancellation of all overdue/unpaid accounts. · Focus on client service including timely response to telephone, email, and fax/written enquiries by creating expectations and timelines for work completion with a proactive service approach.

Team Support

Report any problems on potential lost accounts before occurrence to the Director of Retention or President
Report all potential bad debts immediately to the Director of Retention or President
Take all steps to prevent Errors & Omissions, and report any potential E&O to the Director of Retention or President
Escalate concerns/ issues to President; keep Director of Retention or President abreast of department activities
Supervise and check the processing of the Customer Service Representatives to ensure accuracy.
Attend and participate in Team meetings, general staff meetings and company functions

Office Support

Lead, attend & participate in weekly Team L10 meetings, general staff meetings, company functions, and attended Chamber of Commerce Events or other industry events;
Utilize the SIA, PowerPoint, Excel, Word, All Insurance Portal programs
And other related duties as assigned

Knowledge and Experience

RIBO or AIC - Level 1 or 2 Licensed Insurance Agent
3+ years of experience within an insurance environment or professional business environment.
3+ of experience within a team environment in a customer service position.
Ability to drive sales and growth

This job operates in a professional office environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Base salary: $60,000 annually

Plus performance-based commission

Apply About employer

More about this job

Responsibilities

Grow a portfolio of homeowners and other personal lines insurance clients by providing tailored coverage, quoting and negotiating policies, and cross-selling additional products. Maintain client and underwriting relationships, manage renewals and service requests, oversee accurate processing and collections, and support team performance and compliance.

Requirements

Applicants must hold a RIBO or AIC Level 1 or 2 insurance agent license and have at least three years of experience in an insurance or professional business environment. The role also requires at least three years of customer service experience in a team setting and the ability to drive sales and growth.

Skills

Business Development
Cross-Selling
Upselling
Customer Service
Insurance Quoting
Carrier Negotiation
Coverage Review
Renewal Management
Underwriting Coordination
Premium Collection
Team Supervision
Risk and Errors & Omissions Prevention
Microsoft Excel
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Homeowners Insurance
Auto Insurance
RIBO License
AIC License
Insurance Sales
Book Of Business
Cross-Selling
Upselling
Client Service
Insurance Quoting
Carrier Negotiation
Underwriting
Renewals
Coverage Reviews
Premium Collection
Finance Deposits
Customer Service Representatives
Errors & Omissions
SIA
PowerPoint
Excel
Word
Insurance Portals
Chamber Of Commerce

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