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Added 2 mins ago
YO
Events & Meetings Specialist
YMCA of Greater Toronto
Toronto, ON
- Part-time
…planning, scheduling, and hands-on event execution to ensure smooth…
Added 2 mins ago
GT
Product Manager, Data & AI (Operations and Maintenance)
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA…
Added 2 mins ago
FR
Guest Services Supervisor – RV Rentals (German Speaking)
Fraserway RV
AB · Leduc County, AB
- Full-time
We're looking for a hands-on leader who can confidently communicate with our German-speaking and international customers, support a busy customer service team, and keep daily rental…
Added 2 mins ago
A
Boutique Fitness Manager
Altea
Vancouver, BC
- Full-time
The Boutique Fitness Manager is the leader responsible for that experience. The role encompasses leading Boutique Fitness Instructors, few hundred classes weekly across multiple studios,…
Added 2 mins ago
A
Service Manager - Procurement & Customs Compliance
ABB
Dorval, QC
- Full-time
Bachelor’s degree in Business Administration, Operations Management, Logistics, International Trade, or a related field.
Added 5 mins ago
IB
General Manager (12 Month Contract)
Indigo Books & Music
Nelson, BC
- $52,500 to $68,500 CAD / year
- Contract
…excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to…
Added 14 mins ago
II
Principal Strategic Advisor
ITC Infotech
Vancouver, BC
- Full-time
…capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian…
Added 14 mins ago
3S
Plant Operations Manager
3 Step Recruitment Inc.
Peterborough, ON
- Full-time
We are partnering with a well-established organization operating within the industrial and environmental services sector to hire a Plant Operations Manager.
Added 14 mins ago
FS
Business Development Representative (Sales)
Fatigue Science
Vancouver, BC
- Full-time
Fatigue Science is the global leader in predictive analytics for sleep and fatigue risk management and has developed the world’s leading predictive fatigue management information system,…
Added 20 mins ago
AI
Outside Sales Representative
American Iron and Metal
Rivière-du-Loup, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and a recognized global leader in the metal recycling industry, with more than 125 sites and 4,000 employees worldwide. We have…
Added 20 mins ago
AI
Senior Sales Representative
American Iron and Metal
Dartmouth, NS
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 20 mins ago
Swiss Chalet- Host
Recipe Unlimited
Saint John, NB
…candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to…
Added 20 mins ago
Swiss Chalet- Dishwasher
Recipe Unlimited
Saint John, NB
…candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to…
Added 20 mins ago
Swiss Chalet- Server
Recipe Unlimited
Saint John, NB
…candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to…
Added 20 mins ago
Swiss Chalet- Prep Cook
Recipe Unlimited
Saint John, NB
…candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to…
Added 20 mins ago
Swiss Chalet- Line Cook
Recipe Unlimited
Saint John, NB
…candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to…
Added 20 mins ago
Department Sales Manager, Footwear
Sporting Life Group
Burnaby, BC
As a leader on our shop floor, you’ll combine your love for footwear and operational expertise to create a standout retail experience. You’ll set the tone as a role model for outstanding…
Added 20 mins ago
Assistant Store Manager
JD Sports / Livestock / Size?
Quebec, QC
Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
Added 20 mins ago
S
Retail Key Holder
Skechers
Vancouver, BC
- Part-time
As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver…
Added 20 mins ago
C
Director of Digital Products, Ad Experiences and Audience Activation (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
…and solutions that support Media Solutions and Marketing team operations as it relates to audience…
Added 20 mins ago
FD
Sanitation Supervisor
FG Deli Group Ltd.
BC
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Operations Manager, you will oversee daily sanitation operations, develop front-line leaders, drive continuous improvement initiatives, and ensure compliance with SQF,…
Added 20 mins ago
SN
Assistant Store Manager, Kingsway Mall
Saje Natural Wellness | Retail
Edmonton, AB
- Full-time
…strategies for growing their business, focusing on People, Operations, Visual Merchandising and Community outreach. <br><br>Through day to day functions, the Assistant Store Manager…
Added 20 mins ago
Manager of Youth Services
Our Place Peel
Mississauga, ON
…and objectives while managing projects that align internal operations with the evolving landscape of wraparound support for youth experiencing homelessness. Programs in this portfolio…
Added 20 mins ago
RA
Material Handler 3P - 2nd Shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world…
Added 20 mins ago
BA
Roofing Estimator
Bothwell Accurate Co
Mississauga, ON
- Full-time
Bothwell-Accurate has been a leader in roofing, waterproofing, cladding and glazing services across Ontario and British Columbia for over 90 years. With more than 60,000 completed projects,…

Manitoba Hydro

Customer Flexibility Programs Department Manager

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Customer Flexibility Programs Department Manager

Winnipeg, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

Great Benefits

Competitive salary and comprehensive benefits package.
Defined-benefit pension plan for long-term financial security.
Enjoy a work schedule that typically provides every second Monday off (subject to location and operational requirements), supporting a balanced approach to work, family life and community.

Position Overview:

Under the direction of the Director, Energy Service Advice and Products, the Manager is responsible for leading the development and delivery of Manitoba Hydro's customer flexibility portfolio. This includes program planning and performance, distributed energy resource enablement, and the development and scaling of customer programs that deliver measurable customer and system value. The role also leads cross-functional collaboration and external partnerships to align customer flexibility opportunities with Manitoba Hydro's evolving system needs.

Responsibilities:

Lead and manage the Customer Flexibility Programs Department, including departmental priorities, work planning, budget development and oversight, resource allocation, and delivery accountability.
Provide people leadership through staffing, coaching, mentorship, succession planning, employee development, and performance management to build an engaged, accountable, and high-performing team.
Develop and execute customer flexibility roadmaps aligned with enterprise goals and strategic plans, including portfolio planning, program sequencing, business and regulatory cases, implementation priorities, governance, processes, partnerships, and operational requirements needed to move initiatives from concept and pilot through sustained program delivery.
Lead the customer-focused design, development, implementation, scaling, and ongoing delivery of customer flexibility programs across the residential, commercial, and industrial customer portfolios by applying the CARE model and using customer insights, operational data, process improvement, technology, and organizational change to respond to evolving customer, business, and system needs.
Establish and monitor program and portfolio performance, including customer participation, delivered capacity, program effectiveness, customer outcomes, key performance indicators, reporting, customer insights, operational data, and results to support decision-making and continuous improvement.
Provide leadership for customer distributed energy resource enablement and connections, working with technical and operational areas to support effective customer processes and integration with the electricity system.
Apply a broad understanding of Manitoba Hydro's electricity system, including system planning, operations, capacity needs, and constraints, to ensure customer flexibility programs are aligned with and responsive to evolving system needs.
Stay current on emerging customer flexibility practices, technologies, market trends, and industry developments; bring forward new ideas and program opportunities; and translate viable opportunities into recommendations, pilots, or programs that deliver customer and system value.
Lead cross-functional collaboration and maintain effective external relationships to align priorities, resolve issues, and advance coordinated program delivery, including the procurement and management of consultants, technology vendors, aggregators, service providers, and delivery partners as required.
Provide expertise and leadership on customer flexibility matters, including developing regulatory submissions, evidence, and recommendations, and representing Manitoba Hydro in regulatory proceedings, hearings, industry forums, working groups, and external collaborations as required.
Identify, assess, and manage operational, financial, regulatory, technology, cybersecurity, privacy, and customer adoption risks, and ensure customer flexibility programs comply with corporate requirements for data governance, cybersecurity, privacy, technology integration, and customer information management.
Ensure departmental activities are completed in accordance with applicable legislation, regulatory requirements, corporate policies, safety requirements, and Manitoba Hydro standards and procedures.

Qualifications:

Completion of a four-year degree from an institution of recognized standing in an appropriate discipline, complemented by a minimum of nine years of directly related experience demonstrating progressively greater responsibility in a leadership capacity. An equivalent combination of related education and experience may be considered.
Demonstrated strong leadership experience with the ability to lead and develop employees, establish priorities, create accountability, lead through change and ambiguity, and deliver results through others.
Demonstrated experience developing, implementing, or managing complex customer, energy, technology, or operational programs, with a strong understanding of customer flexibility, distributed energy resources, and electricity system needs.
Broad understanding of Manitoba Hydro's electricity system, including system planning, operations, capacity needs, and constraints, and how customer flexibility programs can support evolving system needs.
Demonstrated ability to lead complex cross-functional initiatives involving technical, operational, customer, regulatory, financial, and technology stakeholders.
Demonstrated ability to develop roadmaps, business cases, performance frameworks, and recommendations that translate objectives into executable programs.
Experience with budget management, business planning, resource allocation, and financial accountability.
Strong analytical and business judgment with the ability to assess customer and system value, program performance, costs, risks, trade-offs, and opportunities using data and analytics.
Strong relationship, stakeholder management, and communication skills with the ability to build alignment, influence across organizational boundaries, and communicate effectively with employees, senior leaders, customers, regulators, industry partners, and other stakeholders.
Experience with regulatory processes, rate applications, utility planning, demand-side management, demand response, distributed energy resources, or customer energy programs would be considered an asset.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $62.82-$86.07 Hourly, $120,372.72-$164,936.72 Annually.

Apply Now!

Ready to join a team that energizes Manitoba and puts safety, innovation, and inclusion at the heart of everything we do? Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

Application deadline: NOVEMBER 2, 2026.

We appreciate your interest in Manitoba Hydro and thank all applicants. Only those selected for the next stage of the selection process will be contacted.

If you require accommodations during the recruitment process or need this posting in an accessible format, please let us know - we're committed to a barrier-free experience for all candidates.

Apply About employer

More about this job

Responsibilities

Lead the Customer Flexibility Programs Department, overseeing its people, priorities, budgets, and delivery of customer flexibility programs across residential, commercial, and industrial portfolios. Develop and scale programs aligned with electricity system needs, monitor performance and risks, and coordinate with internal teams, regulators, vendors, and external partners.

Requirements

Requires a four-year degree in an appropriate discipline and at least nine years of directly related experience with progressively greater leadership responsibility, or an equivalent combination of education and experience. Candidates should bring strong leadership, program and budget management, analytical, communication, and stakeholder skills, along with knowledge of customer flexibility, distributed energy resources, and electricity system needs.

Skills

Leadership
Employee Development
Program Management
Customer Flexibility
Distributed Energy Resources
Electricity System Planning
Cross-Functional Collaboration
Roadmap Development
Business Case Development
Budget Management
Resource Allocation
Performance Measurement
Data Analysis
Stakeholder Management
Regulatory Processes
Risk Management

Benefits

Defined-Benefit Pension Plan
Every Second Monday Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Flexibility
Distributed Energy Resources
Demand-Side Management
Demand Response
Electricity System Planning
Electricity System Operations
Capacity Planning
Customer Energy Programs
Program Planning
Portfolio Management
Roadmap Development
Business Cases
Regulatory Submissions
Regulatory Proceedings
Budget Management
Resource Allocation
Performance Frameworks
Key Performance Indicators
Customer Insights
Operational Data
Data Governance
Cybersecurity
Privacy
Technology Integration
Risk Management
Vendor Management
Change Management
Cross-Functional Collaboration
Stakeholder Management
Utility Planning

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