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Added 23 mins ago
S
Analyst, Credit
Sagard
Toronto, ON
- Full-time
Sagard is a multi-strategy alternative asset management firm active in venture capital, private equity, private credit and real estate. Sagard also engages in private wealth management…
Added 23 mins ago
AC
Analyste D'affaires Principal En Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 23 mins ago
D
Quality & Risk Analyst, Audit & Assurance
Deloitte
Toronto, ON
- Full-time
CRM database and records management experience is an asset
Added 23 mins ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Senior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 23 mins ago
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Treasury Analyst
Pet Valu
Markham, ON
- Full-time
The Treasury Analyst reports to the Manager, Treasury and plays a key role in the various aspects of Treasury including cash management activities, bank account management, month end…
Added 23 mins ago
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Senior Analyst, Compliance Monitoring – Load Settlement
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- Full-time
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Added 38 mins ago
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Director, FP&A (Revenue)
Benevity
Remote, Canada
- Full-time
- Remote
…a team that includes a Revenue Operations group and an FP&A analyst who owns accounting and reporting for…
Added 38 mins ago
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Director, FP&A (Revenue)
Benevity
Remote, Canada
- $156,800 to $206,750 CAD / year
- Full-time
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…a team that includes a Revenue Operations group and an FP&A analyst who owns accounting and reporting for…
Added 53 mins ago
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Analyst, Trade Support
RBC
Toronto, ON
- Full-time
RBC Capital Markets is hiring an Analyst to join the Middle Office Trade Support team within Operational Services, based in Toronto. In this role, you will support the timely and accurate…
Added 53 mins ago
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Cyber Security Intern/Co-op (Winter 2027)
TD
Mississauga, ON · Toronto, ON
- Full-time
…infrastructure, and Cloud environments. Each of the Cyber Security Analyst roles focuses on operational execution of security controls and tooling in order to better defend, identify, and…
Added 53 mins ago
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Senior Governance & Control Analyst
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- Full-time
University or Post-Graduate degree; professional accounting/auditing/risk management designation would be considered an asset.
Added 53 mins ago
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Land Analyst
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- Full-time
…be responsible for advising, coordinating and/or leading the management of third-party programs and documentation and record keeping requirements in support of ongoing access to existing…
Added 1 hour ago
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Gestionnaire de pratique, financement gouvernemental | Practice Manager, Government Funding
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- $70,000 to $110,000 CAD / year
- Full-time
Lead the analyst team day to day: assigning files, tracking progress, supporting the trickier cases.
Added 1 hour ago
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Production Support Specialist
Hays
Toronto, ON
- Contract
We are looking for a Technical Production Support Analyst who is interested in distributed systems and working with high-scale services. The successful candidate enjoys working in a…
Added 1 hour ago
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Sr. Finance Analyst - Fixed Assets (Contract)
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Added 1 hour ago
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Technical Field Service Analyst - Contract
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Added 1 hour ago
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Infrastructure Ontario
Toronto, ON
Post-secondary education in Business Administration, Data Analytics, Commerce, Project Management, or a related discipline an asset.
Added 1 hour ago
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Senior Product Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
We are seeking a Senior Product Analyst, People Technology & Analytics to support the governance, lifecycle management, and optimization of our Microsoft 365 product and licensing portfolio.
Added 1 hour ago
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Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
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The project requires an experienced Business Analyst with strong Agile/Scrum experience to bridge business needs and technology delivery. The role will lead requirements management from…
Added 1 hour ago
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Chief Compliance Officer
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Toronto, ON
- Full-time
…products and services. Within Desjardins, Desjardins Global Asset Management (DGAM) brings together investment management expertise serving institutional and other investors. The…
Added 1 hour ago
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Senior Technical Business Analyst – CABL Initiative
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Montreal, QC
- $70 to $71 USD / hour
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Added 1 hour ago
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Développeur(euse) C# / C# Developer
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…Drawings, BOM configurations, manufacturing details, Product Data Management etc. The C# Developer performs programming analysis such as investigating the feasibility of developing new or…
Added 1 hour ago
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Financial Analyst
Tri-Mach Group (TMG)
Elmira, ON
- $75,000 to $90,000 CAD / year
- Full-time
We are seeking a Financial Analyst to join our dynamic team. As part of our finance team, you support business operations through the preparation of annual budgets for various departments…
Added 1 hour ago
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Senior Analyst Identity and Access Management
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Mississauga, ON
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- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 1 hour ago
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Payroll Analyst (Time)
Manpower
Calgary, AB
- Contract
We are currently looking for a Contract Payroll Analyst (Time) to join our team.

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

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More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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