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Added 8 mins ago
R
Analyst – Interest Rate Strategy
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- Full-time
…mathematics), data/computer science, financial engineering, economics, business, finance,…
Added 8 mins ago
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…job-related knowledge, geographic location, and other specific business and organizational…
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- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 22 mins ago
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- Full-time
…designed to provide broad exposure to different areas of the business. Working with a variety of teams and experienced professionals, you will support research, reporting, analysis, and…
Added 23 mins ago
C&
Business Intelligence Analyst - Data and Automation
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- $86,000 CAD / year
- Full-time
We are looking for a Business Intelligence Analyst – Data and Automation to join our CPI Power Electronics team. This is a hands-on role responsible for turning business needs and data from…
Added 23 mins ago
Senior Analyst, Identity Lifecycle Management
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Supporting the business to understand their responsibilities with respect to logical access controls
Added 23 mins ago
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- Full-time
The Systems Analyst III is key in maintaining Oracle operational excellence of Oracle system by directly supporting end users with appropriate urgency and priority, and in designing and…
Added 23 mins ago
Senior Data Analyst
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Added 23 mins ago
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AI & Process Improvement Analyst (New Grad)
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- Full-time
This is an analyst and builder blend. You do not need to be a software developer. You need to be sharp, numerate, curious about how things work, and able to use today's AI tools to build…
Added 23 mins ago
RS
Application Analyst - C / Sybase
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AB · Edmonton, AB
- Contract
The System Analyst will be assigned requirements gathering & programming duties for application projects and enhancement tasks. The individual will also work closely with application…
Added 23 mins ago
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SAP ISU Business Analyst
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- Full-time
We are seeking an experienced ISU Business Analyst (L2 Senior) to bridge business requirements and technology solutions.
Added 38 mins ago
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Payment Analyst - GA
Royal Bank of Canada
Toronto, ON
- Full-time
As a Payment Analyst - GA will be reporting to the Manager, U.S. Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point…
Added 52 mins ago
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Analyste en contrôle des stocks
ALTEN Canada
Montreal, QC
- Full-time
The people who make up the ALTEN Group are the driving force behind our business. At ALTEN Canada, we offer each candidate a fully personalized service. You have the option to practice your…
Added 52 mins ago
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Databricks Data Platform Engineer
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- Contract
…This is a platform-first role: rather than building individual business pipelines, you will build the foundation that every data engineer, analyst, and data scientist depends on, including…
Added 53 mins ago
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Analyste d'affaires SCM
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Montreal, QC
- Full-time
In order to meet the needs of its clients in the IT sector, FOP Consultants is looking for a Business Analyst – Procurement and Logistics (SCM) motivated to carry out mandates. The main…
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Analyste financier
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Montreal, QC
- Full-time
Added 1 hour ago
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Analyste financier
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- Full-time
Added 1 hour ago
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Analyste d'affaires TI
Wepoint
Montreal, QC
- Full-time
Added 1 hour ago
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Analyste d'affaires TI
Onepoint
Montreal, QC
- Full-time
Added 1 hour ago
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IT Operations Analyst II-Host Operations
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
IG
Business System Analyst
IMCS Group
ON · Ontario, Canada
- Contract
Job Title: Senior Business Systems Analyst (TSBI)
Added 1 hour ago
MP
IT Client Services Analyst
Manitoba Public Insurance
Winnipeg, MB
- Full-time
The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is…

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

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More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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