Jobs in Canada

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Added 24 mins ago
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Software Architect: AEC Platform Data
Autodesk
Calgary, AB
- Full-time
Added 24 mins ago
Music Operations Specialist
Rogers Communications
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Kitchener, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 38 mins ago
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HSE Specialist
ABB
Montreal, QC
- Full-time
Added 39 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
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- Part-time
Added 1 hour ago
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HSE Specialist
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Montreal, QC · Saint-Laurent, QC
- Full-time
Added 1 hour ago
A
HSE Specialist
ABB
Oakville, ON
- Full-time
Added 1 hour ago
Tooling Specialist - Canada
Nordex Group
AB
The role of Tooling Specialist, Canada directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the…
Added 1 hour ago
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Commercial Relationship Coordinator,
Optum
Richmond, BC
- Full-time
This position follows Office-Based schedule with (4) In-office days per week
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Whitehorse, YT
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
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Added 3 hours ago
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RQ00838 – Solution Architect – CRM – Senior
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Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 3 hours ago
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RQ11865 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 3 hours ago
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RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 3 hours ago
LH
Physiotherapist - ADP Authorizer
Lifemark Health Group
Leamington, ON
- $36.92 to $54.14 CAD / hour
- Internship
Step 1: Connect with Our Talent Acquisition Specialist: Your journey begins with a personalized phone conversation. You’ll learn about Lifemark’s vision for the future of healthcare in…
Added 3 hours ago
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Private Banking Advisor
ATB
Lloydminster, SK
- Full-time
…that includes a Private Banking Associate, a Client Experience Specialist, and a Financing Specialist, this role serves as a trusted advisor to clients and their families, providing…
Added 3 hours ago
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Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 3 hours ago
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Universal Banker
HSBC
London, ON
- Full-time
…customers join HSBC, get more from their banking and access specialist support when they need it. You’ll also play a key part in how the branch delivers service excellence while maintaining…
Added 4 hours ago
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Appointment Center - Agent du Centre d'appels | Appointment Center Agent
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Laval, QC
- Full-time
Join Our Team as an Appointment Center Specialist!
Added 4 hours ago
Member Advice Specialist - Westshore Branch
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Victoria, BC
Added 4 hours ago
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Senior Research Operations Specialist | Spécialiste des opérations de recherche sénior·e
Game Companies
Montreal, QC
- Full-time
As a Senior Research Operations Specialist, you will be the backbone of our user research practice across several live games, ensuring that playtests and research activities run smoothly,…
Added 4 hours ago
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Communications Specialist, Claims
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Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 4 hours ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or…
Added 4 hours ago
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Ingénieur principal en identité et fiabilité :Ping, ForgeRock/ Sr. Identity & Reliability Engineer
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Quebec, QC
- Full-time
Senior Identity and Reliability Engineering Specialist – Ping / ForgeRock
Added 4 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Chatham-Kent, ON
- Part-time
Added 4 hours ago
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Paid Search & Video Lead
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North Vancouver, BC
- Full-time
Partnering with the Digital Campaign Operations Specialist to define campaign and creative strategy to ensure best practices are followed and campaign creative supports objectives

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

Apply on LinkedIn About employer

More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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Work requirements

Jobs in Canada