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Added 1 min ago
TH
Overnight Freight Associate - Part Time (Kanata)
The Home Depot
Ottawa, ON
- Part-time
Added 1 min ago
NC
Assistant, Administration
Newmont Corporation
Dease Lake 9, BC
- $72,700 to $90,900 CAD / year
- Full-time
Complete documents and reports as required by the supervisor
Added 1 min ago
CG
Food Service Worker Part Time
Compass Group Canada
ON
- Part-time
Resolve customer concerns and relays relevant information to supervisor.
Added 2 mins ago
RS
Sleeman Material Handler
Ryder Supply Chain Solutions
Calgary, AB · CAN - Calgary AB Freeport Blvd
- Full-time
Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift…
Added 2 mins ago
Supervisor, Corporate SCM
Inter Pipeline Ltd.
Calgary, AB
The Supervisor, Corporate Supply Chain Management leads the Corporate SCM team and provides functional cross-business unit best practice and optimization direction on procurement,…
Added 2 mins ago
WE
Retail Attendant Overnights Shift
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Part-time
- Direct all customer complaints beyond scope of position to Supervisor or appropriate department
Added 2 mins ago
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Food Service Worker Part Time
Compass Group Canada
Brantford, ON
- Part-time
Resolve customer concerns and relays relevant information to supervisor.
Added 2 mins ago
P
Retail Operations Lead
PetSmart
Coquitlam, BC
- Full-time
…and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and…
Added 2 mins ago
CG
Subway Worker General Help - Full-Time
Compass Group Canada
London, ON
- Full-time
Resolve customer concerns and relays relevant information to supervisor.
Added 17 mins ago
MH
Customer Care Associate
Moe's Home Collection
Vancouver, BC
- Full-time
Reporting directly to the Customer Care Supervisor, the Customer Care Associate, Wholesale will bring excellent organizational skills to manage orders from receipt to shipment, including…
Added 17 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
Added 17 mins ago
TH
Lumber Associate Part Time (KANATA)
The Home Depot
Ottawa, ON
- Part-time
Added 31 mins ago
Cook Level I - Casual
Optima Living
Victoria, BC
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Added 31 mins ago
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Associé(e) du revêtement de sol (temps partiel)
The Home Depot Canada
Quebec, QC
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Associé(e) de la quincaillerie (Temps partiel)
The Home Depot Canada
Quebec, QC
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Pro Account Sales Associate Part Time (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Part-time
Strives to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Creates action plan with Supervisor to develop selling skills.
Added 31 mins ago
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Associé(e) aux ventes - Comptoir des entrepreneurs (Temps partiel)
The Home Depot Canada
Trois-Rivières, QC
- Part-time
Added 31 mins ago
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Overnight Freight Associate Part Time - WOODBRIDGE
The Home Depot Canada
Woodbridge, ON
- Part-time
Added 31 mins ago
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Mechanical Shop Supervisor
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YT · Whitehorse, Yukon
- Full-time
Job Title: Mechanical Shop Supervisor / Fleet Manager
Added 32 mins ago
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Hotel 1st Cook
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- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
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Part-Time Slot Cage Cashier
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- Part-time
…room, and assisting with cart transfers as required by the Cage Supervisor. The slot cashier is to promote and maintain the utmost integrity and the highest caliber patron service to all…
Added 32 mins ago
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Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 32 mins ago
GE
Conversion Set Up Crew
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…structure for safe operation. The Porter also assists with inventory control of catering equipment and…
Added 32 mins ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 32 mins ago
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Asian Chef
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Under the direction of the Executive Chef, Sous Chef or Kitchen Shift Supervisor the Asian Line Chef is responsible for preparing a multitude of hot and cold meals for sale and service to…

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

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More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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