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Added 1 hour ago
BI
Business Analyst
BALLY’S INTRALOT SA
Sault Ste. Marie, ON
- Full-time
Develop and maintain business requirements documents, process flows, use cases, user stories, and acceptance criteria.
Added 2 hours ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
Participate in special projects related to HR automation and process improvement.
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 2 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Support process manufacturing capability studies and improvement projects.
Added 3 hours ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
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Infrastructure Analyst
Procom
Richmond, BC
- $63,750 to $85,000 CAD / year
- Full-time
On behalf of our technology client, Procom is searching for an Infrastructure Analyst for a permanent role. This position is onsite at our client’s Richmond, British Columbia office.
Added 3 hours ago
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Business Analyst Co-op, Data Platform
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
The Business Analyst Co-op supports Solution Owners (Product Owners) within Teck Digital Systems (TDS), contributing to the development and adoption of critical digital platforms that…
Added 3 hours ago
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Application Support Engineer (Front Office)
Synechron
Mississauga, ON
- Full-time
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Added 4 hours ago
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Revenue Growth Analyst - Contractor
WK Kellogg Co
Mississauga, ON
- Part-time
…price and trade promotion optimization. The Revenue Growth Analyst will support the development of WK Kellogg expertise in pricing analytics to lead the development of our price pack…
Added 6 hours ago
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Financial Analyst, FP&A – Gross Margin
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- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
Added 6 hours ago
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Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and…
Added 6 hours ago
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Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
Boston Scientific is seeking a Quality Systems Analyst I for a 6-month contract position to support the effectiveness, compliance, and continuous improvement of our Quality Management…
Added 6 hours ago
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SAP ISU Business Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Conduct gap analysis and identify opportunities for process improvement.
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Sr. Business Process Analyst, Logistics
Tenstorrent
Toronto, ON
We’re looking for a Sr. Business Process Analyst, Logistics to design, document, and improve the systems and workflows that move our products around the world. You will work at the…
Added 7 hours ago
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Financial Analyst, FP&A – Gross Margin
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North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
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Distribution Analyst
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
The Distribution Analyst works in our Distribution Centre of Excellence to transforms distribution, delivery, customer, and operational data into actionable insights that improve service,…
Added 7 hours ago
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Financial Analyst
Kassen Recruitment
Toronto, ON
- Full-time
A specialized financial services organization is seeking a Financial Analyst to join its finance team. This is an excellent opportunity for an early-career accounting professional looking…
Added 7 hours ago
KR
Financial Analyst, FP&A
Kassen Recruitment
Toronto, ON
- Full-time
The role also provides meaningful exposure to process improvement, reporting automation, and financial systems initiatives, making it a strong opportunity for an analyst looking to expand…
Added 7 hours ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
Boston Scientific is seeking a Quality Systems Analyst I for a 6-month contract position to support the effectiveness, compliance, and continuous improvement of our Quality Management…
Added 7 hours ago
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Senior Financial Analyst
Kassen Recruitment
Vaughan, ON
- Full-time
A progressive organization is seeking a Senior Financial Analyst to join its finance team and play a key role supporting financial operations across corporate and project-based activities.…
Added 7 hours ago
RB
Analyst, Trade Support
Royal Bank of Canada
Toronto, ON
- Full-time
Participate in User Acceptance Testing, system enhancements, and process improvement initiatives, contributing ideas to identify inefficiencies and support Technology driven resolutions.
Added 8 hours ago
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Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
Identifies areas of process improvement in reporting and analysis. Researches, develops and implements new streamlined processes to gain greater operating efficiency of the client group.
Added 8 hours ago
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Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Job Title: Senior Finance Analyst - Operations Finance & Analytics
Added 8 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 8 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Support process manufacturing capability studies and improvement projects.

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

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More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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