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Added 5 mins ago
NH
Maintenance Manager
Novara Human Capital Solutions
Canmore, AB
- Full-time
Excellence in Hospitality – Quiet, thoughtful service with attention to detail.
Added 5 mins ago
NA
Academic Advisor, JR Shaw School of Business (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Team Collaboration: Proven ability to work as a team member and foster collaborative working relationships.
Added 6 mins ago
BV
Growth Associate
Betstamp Ventures
Toronto, ON
- Full-time
Every team has someone who keeps everything running on time. If that's you, this role was built for you. You'll run a paid community of real players who test, play and review our products…
Added 6 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Montreal, QC
- $38 to $60 CAD / hour
- Contract
Facilitate cross-departmental meetings and ensure every team member is engaged.
Added 6 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Longueuil, QC
- $38 to $60 CAD / hour
- Contract
Facilitate cross-departmental meetings and ensure every team member is engaged.
Added 6 mins ago
BV
Program Coordinator, Growth Programs
Betstamp Ventures
Toronto, ON
- Full-time
Every team has someone who keeps everything running on time. If that's you, this role was built for you. You'll run a paid community of real players who test, play and review our products…
Added 6 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Laval, QC
- $38 to $60 CAD / hour
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Added 6 mins ago
TM
Director, Student Integrated Health & Wellbeing
Toronto Metropolitan University
Toronto, ON
- Full-time
Reporting to the Executive Director, Student Wellbeing, the Director will be a key member of the Student Wellbeing senior leadership team, providing strategic and operational leadership…
Added 6 mins ago
MH
Sales Associate | Prairie Mall | Part Time | $17 per hour
Michael Hill
Grande Prairie, AB
- Part-time
Contribute towards the success of our Prairie Mall Michael Hill store part time by delivering individualised customer service in a team environment, fostering a fun and supportive culture.
Added 6 mins ago
S
Manager - Stabilization
St.Amant
Winnipeg, MB
- $53.18 to $63.17 CAD / hour
- Full-time
…Services by ensuring that the individuals supported within the service area receive person and family-centred support whether they are here for a short term stay or for a longer period of…
Added 6 mins ago
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Operations Management Trainee
Ryder Supply Chain Solutions
Kitchener, ON
- Full-time
Ability to work independently and as a member of a team, Required.
Added 6 mins ago
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Seafood Clerk
Save-On-Foods
Burnaby, BC · Lougheed Mall - Burnaby BC
- Part-time
…exceptional value. Explore new taste traditions with the passionate team at PriceSmart Foods, a division of Pattison Food Group Ltd. and certified a Great Place to…
Added 6 mins ago
UO
Undergraduate Admissions Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,027 to $5,413 CAD / month
- Full-time
Student Service Undergraduate and Certificate Programs | School of Nursing | Faculty of Applied Science
Added 6 mins ago
T
Personal Banker
TD
Canmore, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 mins ago
T
Personal Banker
TD
Fort St. John, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 mins ago
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Store Associate
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North Vancouver, BC
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 6 mins ago
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Store Associate
The Salvation Army Canada and Bermuda Territory
Milton, ON
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 6 mins ago
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Chaplain
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Full-time
· Participate as an active member of the Edmonton Centre of Hope Case Management team
Added 6 mins ago
D
Manager
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…sector. You are responsible for administrating your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative…
Added 6 mins ago
Case Worker - HART Hub - Casual/On-call - Multiple Vacancies
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Oshawa, ON
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 6 mins ago
Case Worker - HART Hub - Casual/On-call - Multiple Vacancies
Durham Community Health Centre
Whitby, ON
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 6 mins ago
C
Analyst, Client Onboarding & Service
CIBC
Winnipeg, MB · Regina, SK
- Full-time
As a key extended member of the relationship team, you will help strengthen new and existing client relationships and will help drive CIBC’s value proposition. You will ensure all…
Added 6 mins ago
C
Banking Centre Leader I
CIBC
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- Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
Added 6 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 1 Day Vacancy
Durham Community Health Centre
Whitby, ON
- Full-time
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 6 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 1 Day Vacancy
Durham Community Health Centre
Oshawa, ON
- Full-time
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

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More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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