Jobs in Canada

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Added 11 mins ago
Room Attendant
Canad Inns
Winnipeg, MB
…employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace…
Added 11 mins ago
Line Cook
Freson Bros.
High Prairie, AB
…in. We have 16 locations across Alberta, employing over 1200 Team Members. We believe in honouring the tradition of the craft and Bakers, Butchers, Chefs and Sausage Makers are championed…
Added 11 mins ago
AH
Health Care Aide
Alberta Health Services
Hanna, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 11 mins ago
IH
Clinical Pharmacist
Interior Health Authority
Calgary, AB
- Full-time
As a pivotal member of our multidisciplinary team, the Clinical Pharmacist delivers exceptional clinical pharmacy services in both acute care and residential care settings. Your role…
Added 11 mins ago
AH
Health Care Aide
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 11 mins ago
AH
Food Service I
Alberta Health Services
High River, AB
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference. As a dedicated member of the Nutrition Food Service (NFS) team, you could make a…
Added 11 mins ago
AH
Social Worker II - Psychosocial Oncology
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Within Cancer Care Alberta (CCA), Supportive Care services are provided by a team of health care professionals dedicated to enhancing the quality of life of those affected by cancer. These…
Added 11 mins ago
AH
Health Care Aide
Alberta Health Services
Vermilion, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 11 mins ago
AH
Health Care Aide
Alberta Health Services
Vermilion, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 11 mins ago
AH
Physiotherapist I
Alberta Health Services
AB · Edmonton, AB
- Part-time
…Physiotherapist to join our dedicated Emergency Department team. This is a unique opportunity to practice in a fast-paced, dynamic, and highly collaborative environment where your clinical…
Added 11 mins ago
AH
Registered Nurse - Regularized Relief OR
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…fast paced environment and does over 15,000 cases a year. As a member of a multidisciplinary team, the experienced perioperative RN has focused skills in a variety of services which would…
Added 11 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
This is an exciting opportunity to be a part of the Edmonton Zone Virtual Home Hospital (EVHH) team using innovative health care for complex problem solving. EVHH uses the ever-evolving…
Added 11 mins ago
AH
Occupational Therapist I
Alberta Health Services
Vegreville, AB
- Full-time
…educator, or advocate and function as an integral health care team member. You will engage individuals, groups, and communities to enable meaningful and chosen occupations, including…
Added 11 mins ago
AH
Physiotherapist I
Alberta Health Services
AB · Edmonton, AB
- Part-time
…Physiotherapist to join our dedicated Emergency Department team. This is a unique opportunity to practice in a fast-paced, dynamic, and highly collaborative environment where your clinical…
Added 11 mins ago
AH
Physiotherapist I
Alberta Health Services
Wetaskiwin, AB
- Part-time
…Service agreement. For complete details, visit rcifhsaa.ca. As a member of the dynamic multidisciplinary team at Wetaskiwin Hospital, you will play a key role in providing physiotherapy…
Added 11 mins ago
AH
Health Care Aide
Alberta Health Services
Cold Lake, AB
- Temporary
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 11 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
This is an exciting opportunity to be a part of the Edmonton Zone Virtual Home Hospital (EVHH) team using innovative health care for complex problem solving. EVHH uses the ever-evolving…
Added 11 mins ago
AH
Food Service I
Alberta Health Services
Black Diamond, AB
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference. As a dedicated member of the Nutrition Food Service (NFS) team, you could make a…
Added 11 mins ago
AH
Health Care Aide
Alberta Health Services
Bow Island, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 11 mins ago
AH
Food Service I
Alberta Health Services
Bow Island, AB
- Part-time
…on patient and resident focused health care as a dedicated member of the Nutrition Food Service (NFS) team. NFS is a provincial service that is committed to providing nutritious, healthy,…
Added 11 mins ago
AH
Food Service I
Alberta Health Services
Ponoka, AB
- Part-time
…on patient and resident focused health care as a dedicated member of the Nutrition Food Service (NFS) team. NFS is a provincial service that is committed to providing nutritious, healthy,…
Added 11 mins ago
AH
Health Care Aide
Alberta Health Services
Lacombe, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 11 mins ago
AH
Dietitian I
Alberta Health Services
Red Deer, AB
- Part-time
…(focus on cirrhosis). These are busy clinics with a dedicated team of health professionals. The dietitian will work collaboratively with the multidisciplinary team to assess, educate, and…
Added 11 mins ago
AH
Registered Nurse
Alberta Health Services
Rocky Mountain House, AB
- Part-time
…inpatients. This combined unit fosters a strong collaborative team environment with Nurses, Physicians, Unit Clerks, and Health Care Aides. The rural generalist nurse provides care to a…
Added 11 mins ago
AH
Registered Nurse
Alberta Health Services
Ponoka, AB
- Part-time
Ponoka Hospital and Care Centre has an opportunity for a Registered Nurse to join our team. As a Registered Nurse at our rural hospital, you will work in a variety of areas: this includes a…

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

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More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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