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Added 32 mins ago
CI
Intermediate Security Specialist – Security Architect - Onsite Regina, SK
Compugen Inc
Regina, SK
- Contract
Technical Specification Documents (TSDs) covering hardware/software requirements, network configuration and other implementation details.
Added 1 hour ago
UO
Research Technician, Cardiac Sciences
University of Calgary
Calgary, AB
- Full-time
Participate in laboratory meetings, communicate progress and technical issues, and assist with literature reviews and preparation of methods and results for reports or publications
Added 1 hour ago
MC
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.
Added 1 hour ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Own projects from initial scoping and technical design through implementation, testing, documentation and operational handoff.
Added 1 hour ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
Collaboration & Implementation: Identify workflow needs, prototype solutions and drive implementation with Marketing, Sales and existing technical teams. Use shared co-op support for…
Added 2 hours ago
TM
Senior Learning Consultant, Employee Mental Health and Wellbeing
Toronto Metropolitan University
Toronto, ON
- Temporary
Supports the implementation and continuous improvement of TMU’s mental health strategy.
Added 2 hours ago
W
Security Specialist – Security Architect
Workiy
Edenwold No. 158, SK · Regina East, Saskatchewan
- Contract
We are seeking for a seasoned Senior Security Specialist / Security Architect to join their Intelligent Networks & Infrastructure team. In this role, you will combine high-level security…
Added 2 hours ago
A
Spéc Contrôle Qualité / Quality Control Spec
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Review client technical specifications and extract quality requirements. Create, update, and maintain control plans, inspection, and test plans. Ensure quality deliverables meet client…
Added 2 hours ago
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Security Architect
BuzzClan
Regina, SK
- Contract
The Security Specialist – Security Architect role is pivotal in safeguarding information systems by identifying and overseeing the design, build and implementation of cyber security…
Added 2 hours ago
BP
Quality Program Specialist
Bruce Power
Bruce Power
- Full-time
The Quality Program Specialist is responsible for the development, implementation and maintenance of the Quality Assurance Program (QAP), and will provide ongoing oversight to the QAP,…
Added 3 hours ago
IR
Website and Digital Experience Specialist
Islamic Relief Canada
Burlington, ON · ON · Ontario
- Full-time
This role combines technical expertise with strategic insight to optimize user experience, improve search visibility, and enhance digital engagement across all Islamic Relief Canada web…
Added 3 hours ago
AC
Gestionnaire De Projet | Project Manager (Aerospace)
Aston Carter
Montreal, QC
- $50 to $65 CAD / hour
- Contract
We are seeking a highly analytical and organized Project Management Specialist to support strategic sourcing and supplier transition initiatives within the Supply Chain organization. This…
Added 3 hours ago
ML
Sr. Automation Specialist - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Contract
The Senior Automation Specialist is responsible for troubleshooting, servicing and maintaining automated industrial controls and equipment across the facility - including production and…
Added 3 hours ago
ML
Automation Specialist
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Automation Specialist position at Heritage will be responsible for troubleshooting, servicing and maintaining automated industrial controls and equipment across the entire facility -…
Added 3 hours ago
GT
Security Specialist - Security Architect
Global Technical Talent, an Inc. 5000 Company
Regina, SK
- $50 to $80 CAD / hour
- Contract
Produce Technical Specification Document (TSD): detailed technical requirements and specifications for the infrastructure solution, including hardware and software requirements, network…
Added 3 hours ago
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Functional AI Specialist
Clarity Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Contract
Credibility with both functional leaders and technical teams
Added 3 hours ago
SI
Senior Implementation Specialist
STACK IT Recruitment
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
We're hiring a Senior Implementation Specialist to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads…
Added 3 hours ago
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Category Specialist
Nature's Fare Markets
Surrey, BC
- Full-time
The Category Specialist plays a key support role within the Corporate Purchasing team, providing essential administrative , executional, and analytical support to the Category Manager(s).…
Added 3 hours ago
NC
Regional Learning Quality Specialist - Technology Training (2 positions available)
NAV CANADA
Ottawa, ON
- Full-time
The Regional Learning Quality Specialist is a key member of our team, responsible for the provision of educational, project management, academic advising, and facilitation services. Other…
Added 4 hours ago
C&
Technical Services Specialist
Communications & Power Industries (CPI)
Georgetown, ON
- $64,000 to $84,000 CAD / year
- Full-time
We are currently seeking a technically skilled and customer-focused Technical Services Specialist to join our team. This is a new position within the team. Reporting to the Vice President,…
Added 4 hours ago
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Rail Operations Specialist
Metrolinx
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- Full-time
Our Network Operations Planning team is looking for a Rail Operations Specialist. This position is accountable for representing GO and UPE rail operations, supporting the review and…
Added 4 hours ago
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Environmental Management Specialist
Metrolinx
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- Full-time
We’re looking for an Environmental Management Specialist to audit and inspect facilities, processes, and documentation of Metrolinx staff and contractors for compliance with EMS…
Added 4 hours ago
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Reliability Applications Specialist
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Kirkland, QC
- Full-time
As our Reliability Applications Specialist, you will work directly with customers to help them get real results from Spartakus APM and LubeIT. You will meet with customers regularly, review…
Added 4 hours ago
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Regional Learning Quality Specialist - Safety and Quality
NAV CANADA
Ottawa, ON
- Full-time
The Regional Learning Quality Specialist is a key member of our team, responsible for the provision of educational, project management, academic advising, and facilitation services. Other…
Added 5 hours ago
MA
Website Transformation Digital Communications Specialist
Manpower Alberta
Calgary, AB
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We are seeking a strategic Digital Communications Specialist to lead the business and content transformation of our corporate website ecosystem. Rather than writing code or configuring…

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

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More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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