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Added 1 hour ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
- Full-time
…equipment testing, software systems, and the evaluation and procurement of new tools and…
Added 1 hour ago
W
Environmental Specialist - Liability Assessment
Worley
Calgary, AB
- Full-time
Working with technical specialists and project leaders, you will translate environmental data into practical, defensible insights that inform regulatory compliance, financial planning and…
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Coordinate procurement and renewal activities for applications and related services
Added 3 hours ago
MS
Design Lead
Modus Structures Inc
Crossfield, AB
- Full-time
Coordinate with Procurement, vendors, suppliers, subcontractors, and consultants regarding products, substitutions, material availability, and technical requirements.
Added 3 hours ago
E
SAP Finance RTR / A2R Lead
Experis
Canada
- Contract
Support integration between SAP Finance and Procurement, Project Systems, Treasury, Banking, Tax, Payroll, and other enterprise applications
Added 3 hours ago
HI
Purchasing Planner / Inventory Analyst
Holland Imports Inc.
Surrey, BC
- Full-time
Added 4 hours ago
W
Associate Technical Consultant, Environmental Scientist
Worley
Calgary, AB · Edmonton, AB
- Full-time
Play an integral role in Worley Consulting’s Environmental & Sustainability (E&S) practice, where technical expertise, environmental stewardship, and innovative problem-solving help clients…
Added 6 hours ago
ST
Junior Electrical Project Engineer
Saltworks Technologies
Richmond, BC
- $70,000 to $95,000 CAD / year
- Full-time
Grow into a subject matter expert while sharpening your technical and project leadership skills.
Added 7 hours ago
CH
Pharmacy Technician I
Covenant Health Canada
AB · Edmonton, AB
- Full-time
The Pharmacy Technician I provides technical and operational assistance to the Pharmacy Department in the preparation, checking, distribution and procurement of pharmaceuticals. The…
Added 8 hours ago
M
AVP, AI
Manulife
Toronto, ON
- Full-time
…across Group Functions, with a primary focus on Risk, Legal, Procurement, and Compliance. A significant portion of this role’s portfolio includes AI enabled fraud detection targeting…
Added 9 hours ago
H
Strategic Communications Team Lead, Western Canada
HDR
Vancouver, BC
- Full-time
…infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining…
Added 10 hours ago
L
Senior Field Engineer, Heavy Civil - Future Opportunities
Ledcor
Edmonton, AB
- Full-time
…documentation will be critical to project success. With your technical expertise and field experience, you’ll play a key role in ensuring efficient, high-quality construction…
Added 10 hours ago
A
Mechanical Technologist - Integration
AtkinsRéalis
Mississauga, ON
- Full-time
…Power Company Limited to provide engineering, technology and procurement of tooling and reactor components in support of the life extension of Unit 1 and 2 CANDU® reactor in China. As the…
Added 11 hours ago
TH
Senior Laboratory Technologist -CVH Microbiology
Trillium Health Partners
Mississauga, ON
- Full-time
Role Level: Allied Technical 10.7 ($47.04hr-$ 59.29hr)
Added 11 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another,…
Added 11 hours ago
Project Manager – Technical Services
JDS Energy & Mining
Vancouver, BC
Reports to (Title): General Manager, Technical Services
Added 11 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another,…
Added 12 hours ago
Senior Mining Engineer
JDS Energy & Mining
Vancouver, BC
…Engineer will be assigned to a multitude of projects, including technical studies ranging from desktop studies to NI 43-101 compliant technical reports, technical project and due diligence…
Added 12 hours ago
C
Director, Purchasing NA
CGT
Cambridge, ON
- $120,000 to $150,000 CAD / year
- Full-time
The Director, Purchasing NA leads the North America Purchasing team and the procurement of goods and services for the company. The role develops purchasing strategy and builds strategic…
Added 13 hours ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Understanding of state budgeting processes, contracts, bidding, and procurement procedures to effectively manage limited resources.
Added 13 hours ago
AW
Instrumentation and Control Designer
Agilus Work Solutions
Calgary, AB
- Full-time
We are seeking a Senior to Principal Instrumentation & Controls Designer to provide technical leadership and deliver high-quality I&C design solutions for major industrial projects. This…
Added 13 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Coordinate procurement and renewal activities for applications and related services
Added 13 hours ago
GD
Subcontracts Procurement Professional
General Dynamics Land Systems–Canada
London, ON
- Full-time
Manage procurement and subcontracts for complex projects, including developing and issuing Requests for Proposal (RFPs)
Added 13 hours ago
W
Project Administrator
Worley
Calgary, AB
- Full-time
…of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning.…
Added 14 hours ago
IH
Estimator
Impact HR
Calgary, AB
- Full-time
Reporting to the VP Procurement, you will lead piping estimates and tenders for projects in Calgary and the surrounding area. You will work closely with the estimating, operations, project…

Manitoba Public Insurance

IT Client Services Analyst

Winnipeg, MB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to the Supervisor, IT Request Fulfillment, the IT Client Services Analyst is responsible for providing analytical support for the implementation and maintenance of the MPI computing environment. The position is proactively involved in determining how technology can help the corporate client and customers. The request fulfilment team at MPI is responsible for handling all IT service requests from customers.

The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf of the clients that requires coordination with other teams for solution delivery. The position often works independently assisting clients and resolving concerns.

The IT Client Services Analyst is responsible for building and maintaining strong relationships with business units, external vendors, and Information Technology (IT) staff. The position is responsible for coordinating the operational technology needs for the assigned business units and proposing solutions that provide operational efficiency to those business units.

The IT Client Services Analyst provides strong customer service and maintains up-to-date knowledge of available technologies, MPI policies, procedures, business rules and regulations.

Responsibilities:

Develops professional relationships with business units to aid in proactive management of client needs.
Collaborates with other business units to identify opportunities to implement technology based operational efficiencies.
Facilitates and assists the business units in completing business cases, where applicable, to meet the technology needs of the area.
Interprets requirements of clients and matches to appropriate solutions. Maintains technical skills in order to match the business need in a manner which is justifiable and adherent to standards.
Maintains clear channels of communication with customers when handling problems or questions.
Coordinates new and existing customer requests by working with cross-functional teams to deliver quality IT services in an agreed upon time frame and according to customer expectations.
Responds to a wide range of standard and non-standard ‎customer requests and issues.
Implements technology solutions based on client need.
Researches clients processes to ensure that all aspects of the business are understood, and delivers the same knowledge to others in IT.
Coordinates and administers mobile devices for the corporation.
Manages the procurement and deployment of mobile devices while following corporate guidelines in terms of procurement and asset management.
Keeps the IT inventory up to date and assists with the procurement process.
Coordinates the hardware and software compliance process for end-user applications and hardware.
Recommends purchases for specialty and non-standard items.
Manages projects for small client support related projects, initiatives, or product solutions.
Researches and improves standards, procedures, processes and metrics around the management of the technology platforms.
Develops, reviews and updates documentation for internal team processes and for teams being interacted with.
Coaches the junior team members on the established procedures and processes to be followed when fulfilling client requests.
Continuously looks for new ways to complete tasks more efficiently, with consideration for reducing work effort and improving overall throughput.
Maintains IT skills at the highest level, providing consulting expertise to other staff on client related matters.

Qualifications:

Education:

Diploma in Computer Science or related discipline.

Experience:

Five years of experience in the IT Industry, including two years in the Request Fulfilment area.

Technical Knowledge and Skills:

Intermediate ability to work independently and as a member of a team.
Intermediate understanding of Information Technology best practices with regards to Request Fulfilment process.
Novice understanding of MPI specific processes and how they work when it comes to aligning the technical pieces to fit together.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Ability to manage multiple tasks and a wide variety of priorities.
Intermediate problem solving and decision-making skills, in a fast paced environment.
Working knowledge of IT best practices.

If interested, please click on Apply!

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More about this job

Responsibilities

Provides technical support for complex IT requests, identifies technology solutions for business needs, and coordinates delivery with clients, vendors, and cross-functional IT teams. Manages mobile devices, procurement, inventory, compliance, small projects, and process documentation while improving service efficiency and supporting junior team members.

Requirements

Requires a diploma in Computer Science or a related discipline and five years of IT industry experience, including two years in Request Fulfillment. Candidates should have working knowledge of IT best practices, strong problem-solving and prioritization abilities, and the capacity to work independently and collaboratively while maintaining effective relationships.

Skills

IT Request Fulfillment
Technical Support
Requirements Analysis
Solution Implementation
Cross-Functional Coordination
Customer Service
Mobile Device Administration
Procurement
IT Asset Management
Hardware and Software Compliance
Project Management
Process Improvement
Documentation
Problem Solving
Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Request Fulfillment
IT Service Requests
Information Technology
MPI Computing Environment
Technical Support
Client Services
Business Requirements
Technology Solutions
Operational Efficiency
Business Cases
Customer Service
Cross-Functional Teams
Mobile Devices
Procurement
Asset Management
IT Inventory
Hardware Compliance
Software Compliance
End-User Applications
Project Management
Process Improvement
IT Best Practices
Documentation
Vendor Relationships
Problem Solving
Decision-Making
Insurance

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