Jobs in Canada

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Added 2 hours ago
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Senior Full Stack Enginner
adidas
Woodbridge, ON
- Full-time
…engineering leadershipLocation : Toronto, CanadaReports To : Director, Engineering About the…
Added 2 hours ago
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Client Success Manager
Haystack
Canada
- $90,000 to $120,000 CAD / year
- Full-time
…Senior Client Success Manager for its programmatic advertising business. You will make sure a book of clients meets its campaign performance goals and work with the Client Success Director…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
CP
Director of Construction
Crowne Pacific Development Corp
Campbell River, BC
- Full-time
Crowne Pacific Development Corporation is seeking an experienced and strategic Director of Construction to lead the successful delivery of residential development projects across Vancouver…
Added 2 hours ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Title: Director, Global Marketing & Sales Enablement
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Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
…stakeholders across the organization. The role will report to the Director, Fulfillment Planning, leading a team of analysts to develop the program and deliver on key mandates in this…
Added 2 hours ago
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Technology Director - Developer Excellence
lululemon
Vancouver, BC
- Full-time
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create…
Added 2 hours ago
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Senior Technology Director - Merchandise Planning
lululemon
Vancouver, BC
- Full-time
We’re seeking a Senior Director Technology to define and execute a multi year technology strategy that transforms how lululemon merchandises, plans, and deliver products to our guests. This…
Added 2 hours ago
Human Resources Consultant - HSC site
Winnipeg Regional Health Authority
Winnipeg, MB
…health services and supports centralized administrative and business functions for Manitoba health…
Added 3 hours ago
Senior Financial Analyst
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
…the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs,…
Added 3 hours ago
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SAP Customer Solution Director
Talan
Montreal, QC
- $170,000 to $220,000 CAD / year
- Full-time
In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building,…
Added 3 hours ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 3 hours ago
NN
Commissioning Manager - Canada
Nordex North America
Montreal, QC
- Full-time
The role of Commissioning Manager is responsible for the leadership, management, development, deployment, and performance of the North American commissioning workforce. This role oversees a…
Added 3 hours ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
…certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change…
Added 3 hours ago
AI
Director, Strategic Pricing
Ampcus Inc
Mississauga, ON
- Full-time
Work Arrangement: Candidates must be comfortable working onsite in Mississauga three days per week
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 4 hours ago
Commissioning Manager - Canada
Nordex Group
Montreal, QC
The role of Commissioning Manager is responsible for the leadership, management, development, deployment, and performance of the North American commissioning workforce. This role oversees a…
Added 4 hours ago
A
Bar & Restaurant Manager, ARC - Full Time
AccorHotel
Vancouver, BC
- Full-time
…and Bar Manager is responsible for the overall leadership, performance, and continued development of ARC Restaurant and Lounge as well as supporting In Room Dining. This role works closely…
Added 4 hours ago
GC
Associate Monetization Director
Game Companies
Montreal, QC
- Full-time
As an Associate Monetization Director, you will assume responsibility for the design, production and operation of tactical elements of monetization strategies and mechanisms. You will also…
Added 5 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 5 hours ago
S
Store Director
sephora.com
Lethbridge, AB
- Full-time
The compensation ranges between CAD$82,200.00 - CAD$102,700.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust…
Added 5 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 5 hours ago
3
Territory Manager – Montreal area
360.Agency
Montreal, QC
- Full-time
Reporting to the Regional Sales Director, you will be responsible for selling our technology solutions, including our websites, e-commerce platforms, and CRM-Desking suite. As a…
Added 6 hours ago
KC
Director, Retail Search & SEM
Kim Cosic Consulting Inc.
Toronto, ON
- Full-time
The Director, Retail Search & SEM leads search strategy and delivery for CPG clients across Amazon and other retail media networks, alongside Google Search. The role requires extensive…

Manitoba Public Insurance

Manager, Broker Support & Autopac Services

Winnipeg, MB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Reporting to the Director, Broker Support & Customer Service, the Manager, Broker Support & Autopac Services leads a team dedicated to exceptional customer service. This includes managing strategic relationships with independent broker partners and providing remote services.

The Manager overees all broker contracts, ensuring the correct application of the Autopac Agency Appointment and Operating Standards. This role handles applications for new appointments, contract changes and provides guidance to contract-related enquiries and contract documentation.The Manager ensures the integrity of finance-related functions, including broker compensation, adjustments auditing and Retail Sales Tax (RST) collection, and in collaboration with Operational Compliance & Analytics, provides direction on operational analysis and the preparation of monthly and ad hoc reports.

Financial goals are met under the Manager’s oversight, including corporate revenue/accounts receivable and the rates appeal board. The Manager administers special programs, such as government rebate initiatives, and ensures the integrity of batch processes related to enterprise systems.

The Manager ensures consistent application of policy and procedures in accordance with legislation while exceeding customer service standards. This role is responsible for resolving operational issues related to the delivery of products and services, ensuring effective support for direct reports, business partners, and customers.

Additionally, the Manager participates in strategic planning and corporate initiatives, including process reengineering, strategy design and special projects. This position recommends policies and operational improvements and leads or oversees their implementation.

Responsibilities:

Oversees the strategic partnership with the Insurance Brokers Association of Manitoba (IBAM) and provides a high level of service and support to foster successful operations of independent brokers who distribute Manitoba Public Insurance (MPI) products and services.
Collaborates with the Director and Vice President & COO, to build, maintain and manage broker relationships through effective oversight and administration of broker contracts, agreements, and standards.
Manages processes and structures that allocate, and monitor resources to ensure optimal support and performance of the broker network.
Reviews, recommends, and implements updates to Autopac agency agreements and operating standards, as required. Maintains contract wording templates, master copies, and keeps master broker distribution listings up-to-date.
Ensures pro-active audits of broker transactions, including Retail Sales Tax compliance, privacy concerns, redacting issues, and identity verification and data integrity corrections.
Identifies trends, recommends broker training needs, and provides guidance and instruction.
Responsible for ensuring quality service to MPI customers at all broker locations and service centres.
Deploys continuous improvement practices using broker performance management tools and processes to enhance viability of broker locations. Oversees the maintenance of monthly reports on manual commission adjustments, reviews and approves general rate changes to fees.
Responsible for all back office functions related to accounts receivables for AOL and Fleet programs, including balancing of month end reporting, bank statements and adjustments, including commercial vehicles, international registration plans and vehicle standards and inspections products.
Provides guidance and direction on responses to complex accounting/collections.
Communicates directly with customers on complex or sensitive customer services issues requiring management involvement, and leads or assists in resolving customer concerns.
Responsible for all activities of a manager, including management of an operating budget, participation in strategic planning, budgeting for special projects, and improvement initiatives.
Responsible for hiring, performance management, and development planning for staff, including identifying training and developmental needs. Ensures technical expertise of the unit is maintained.
Supervises, coaches, and conducts performance management evaluation for direct reports.

Qualifications:

Education:

University degree in Commerce or related field, supplemented with additional leadership/supervisory training.
Chartered Insurance Professional (CIP or FCIP) designation, or an accounting designation is an asset.

Experience:

Seven years of related, progressively responsible experience in an insurance environment and/or business-to-business environment specifically responsible for stakeholder relationship management, including three years in a supervisory/management capacity.
Experience in strategic planning and project management is required.
Accounting experience and credit collection experience considered an asset.

Technical Knowledge and Skills:

In depth knowledge of applicable legislation.
Strong technical knowledge including working knowledge of the Autopac On-line and similar distribution systems.
Collaborates with others to resolve operational issue.
Demonstrated team-building skills, the ability to adapt to a constantly changing environment.
Strong corporate/organizational communications knowledge.
Excellent interpersonal, oral and written communication skills.
Strong customer service.
Interacts effectively with stakeholders, senior executives, colleagues throughout the corporation and employees at all levels.
Demonstrated sound judgment and decision-making skills to solve problems and find innovative solutions that meet the needs of stakeholders, customers and staff, while maintaining the best interests of the corporation.
Manages multiple projects, prioritizes, and responds quickly to time-sensitive issues.
Highly motivated team player.

If you are interested in this opportunity, please click "Apply"

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More about this job

Responsibilities

Leads broker support and Autopac services, overseeing broker relationships, contracts, operating standards, service quality, audits, financial processes, and complex customer concerns. Manages staff and budgets, supports strategic planning and special projects, and recommends and implements operational improvements.

Requirements

Requires a university degree in Commerce or a related field, additional leadership or supervisory training, and seven years of progressively responsible related experience, including three years in management or supervision. Strategic planning and project management experience are required; insurance or business-to-business experience, legislative knowledge, and strong leadership, communication, customer service, and problem-solving skills are expected.

Skills

Contract Administration
Insurance Operations
Financial Oversight
Accounts Receivable
Retail Sales Tax Compliance
Operational Auditing
Strategic Planning
Project Management
Customer Service
Staff Leadership
Performance Management
Policy and Procedure Implementation
Operational Analysis
Stakeholder Communication
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Autopac
Insurance
Insurance Brokers Association of Manitoba
Broker Contracts
Autopac Agency Appointment
Operating Standards
Autopac On-line
Retail Sales Tax
Broker Compensation
Accounts Receivable
Credit Collections
Operational Compliance
Operational Analysis
Strategic Planning
Project Management
Process Reengineering
Performance Management
Customer Service
Stakeholder Management
Privacy Compliance
Identity Verification
Data Integrity
Financial Reporting
Government Rebate Programs
Legislation
Continuous Improvement
Chartered Insurance Professional
FCIP
Accounting Designation

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Jobs in Canada