Manager, Major Program Delivery

Overview

Reporting to the Director, Enterprise Project Management Office, the Manager, Major Program Delivery oversees the daily activities of the extended delivery teams associated with Major Programs, to ensure timely and quality outcomes within specified timeframes, budget, scope, and program objectives.

The Manager, Major Program Delivery is responsible for the program’s success by coordinating across extended delivery teams to identify, mitigate, and resolve cross project interdependencies, risks, issues, and resourcing challenges. The Manager provides support to the Director, Enterprise Project Management Office by managing day-to-day roadblocks and issues at an early stage and developing and recommending actions and plans to overcome issues which may result in potential delays or cost overruns.

Responsibilities

• Work with the EPMO and ensure the overall program structure and program management processes enable project teams to successfully complete their work. Ensure projects are planned and executed in a high-quality, consistent manner, and are executed using established standards and processes.
• Provide program management leadership across project streams (including system integrator led aspects), oversight of the compliance to the project charter, integration of project plans and schedules, and regular reporting to the Director.
• Ensure risk mitigations and contingency plans are in place, and actions are happening as required and work with Project Managers and Value Stream Product Managers to ensure risks are clearly identified. Follow up on issues, ensure actions are taken in a timely manner, tracked, and resolved or escalated as required to ensure that program timelines are met.
• Take a program level view of all identified risks and issues, identifying cross dependencies among the various projects, and actions steps to mitigate, manage, and resolve risks and issues.
• Provide recommendations related to the program delivery approach to the Director, Enterprise Project Management Office.
• Contribute to the development and management of project charters, project plans, budgets, issues, and risk management plans consistent with EPMO requirements.
• Work with Project Managers and Value Stream Product Managers to define the work that needs to be completed and coordinates outcomes.
• Ensure program streams are staying on the critical path by forecasting and managing deviation.
• Establish and maintain a close working relationship with key stakeholders, obtaining commitment to the success of the program and its projects.
• Monitor and report on the overall program status, including participation in Project Governance Vendor program reviews, interviews, and assessment exercises.

Qualifications

Education:

• Degree in Business Administration, Commerce, Engineering, or Computer Science.
• Project Management Professional (PMP) certification, designation or equivalent.

Experience:

• Eight years of experience leading complex projects, including implementation, business process re-engineering, systems integration, data migration and organizational change management including two years of management experience.
• Experience managing large-scale, high impact, multi-year projects via a hybrid agile, and agile system delivery lifecycle method using Agile project management.
• Experience leading projects for financial and insurance system transformations is an asset.
• Experience leading people teams, solving complex problems and discovering creative solutions to emerging issues.

Technical Knowledge and Skills:

• A proven track record of success with large project implementations ($3M+) .
• In-depth knowledge of information technology management, including hardware and software.
• Knowledge of and execution of a variety of program and project methodologies, including Agile delivery.
• Proven capabilities in project management to plan and manage all aspects of multiple complex projects simultaneously.
• Superior oral and written communication skills to clearly convey complex information in a concise and straightforward manner.
• Excellent interpersonal skills, with successful experience in public speaking and making formal presentations.