Account Manager

Company Description Manitoulin Transport is a leading Canadian transportation and logistics provider offering a comprehensive range of services, including LTL/TL, expedited over-the-road, transborder, intermodal, private fleet, guaranteed service, temperature-controlled, and dangerous goods transport. As a single-source carrier, Manitoulin leverages an extensive network to deliver reliable service to major rural and urban areas across North America. The company operates more than 80 Canadian terminals and over 250 U.S. service centers, supported by advanced technology and 24/7 online shipping assistance. This scale and infrastructure enable Manitoulin to provide consistent, high-quality service and long-term growth opportunities for team members. For more information, visit http://www.manitoulintransport.com.
Role Description This full-time, on-site Account Manager role is based in Halifax, NS. The Account Manager is responsible for managing and growing a portfolio of customers by building strong relationships, understanding their transportation and logistics needs, and providing tailored service solutions. Daily activities include in person customer meetings, preparing and presenting Service Agreements handling customer inquiries and resolving issues in collaboration with operations and customer service teams. The role also involves identifying new business opportunities, supporting contract renewals, and maintaining accurate account information and activity records. The Account Manager will work closely with internal stakeholders to ensure service commitments are met and customers receive timely, professional communication.
Qualifications

• Customer relationship management and account management skills, with the ability to build trust, maintain long-term partnerships, and handle multiple accounts effectively.
• Sales, negotiation, and business development skills to identify opportunities, prepare proposals, and support revenue growth.
• Strong communication and interpersonal skills, including clear verbal and written communication and effective presentation abilities.
• Organizational and time-management skills, with attention to detail and the ability to prioritize competing tasks in a fast-paced environment.
• Analytical and problem-solving skills to interpret data, monitor service performance, and resolve customer issues efficiently.
• Working knowledge of transportation, logistics, or supply chain concepts; experience in LTL/TL or freight industry is an asset.
• Proficiency with common office software (e.g., MS Office) and ability to learn internal systems and online shipping tools.
• Post-secondary education in business, logistics, or a related field, or equivalent combination of education and relevant experience.