front desk supervisor
- Saint-Ferdinand, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
Bilingual
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Financial benefits
Languages
Bilingual
Education
- College/CEGEP
- or equivalent experience
- Graphic communications, general
- Hotel, motel, and restaurant management
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Rural area
- Hotel, motel, resort
- Day spa
- Spa
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Develop promotional materials
- 11-15 people
Computer and technology knowledge
- MS Outlook
- Oracle
- InDesign
- Business diagram software
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
Financial benefits
- Bonus
- Free parking available
- On-site amenities
- On-site recreation and activities
- Other benefits
- Parking available
More about this job
Responsibilities
Coordinate, assign, and review the work of front desk staff; establish schedules and procedures; and hire and train employees. Resolve operational issues, assist guests, maintain systems and equipment, prepare reports, and support service continuity and promotional activities.
Requirements
Requires 1 to less than 2 years of experience and a college/CEGEP education or equivalent experience; listed fields include graphic communications and hotel, motel, and restaurant management. The role involves supervising 11–15 people and requires attention to detail, strong oral and written communication, organization, dependability, and a client-focused, team-oriented approach.
Skills
- Work Scheduling
- Staff Coordination
- Hiring and Training
- Report Preparation
- Problem Resolution
- Technical Advice
- Productivity Improvement
- Customer Service
- Special Needs Assistance
- Computer Systems Maintenance
- Supply Requisitioning
- Promotional Materials Development
- MS Outlook
- Oracle
- InDesign
- Business Diagram Software
Benefits
- Bonus
- Free Parking
- On-Site Amenities
- On-Site Recreation and Activities
- Parking Available
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
- Administrative
- Marketing
Keywords
- Hotel
- Motel
- Resort
- Day Spa
- Spa
- Front Desk Supervision
- Graphic Communications
- Hotel Management
- Work Scheduling
- Staff Supervision
- Hiring
- Training
- Safety Procedures
- Company Policies
- Report Preparation
- Customer Service
- Guest Assistance
- Computer Systems
- Equipment Maintenance
- Supply Requisitioning
- Promotional Materials
- MS Outlook
- Oracle
- InDesign
- Business Diagram Software
- Attention to Detail
- Oral Communication
- Written Communication
- Teamwork