Service Writer

Position Type: Full-Time, Temporary

Location: Calgary, AB

Reporting To: Branch Aftermarket Manager

Position Summary

The Service Writer helps keep everything in line in the service department. From scheduling work orders to connecting with customers and technicians to ensure work is completed efficiently, this role is essential to keeping daily operations running smoothly. If you are process-driven, organized, and enjoy working in a fast-paced environment, this opportunity may be a great fit for you.

We are committed to providing comprehensive training, ongoing support, and career development opportunities to help employees achieve their professional goals.

Key Responsibilities

• Ensure all service department documentation, records, and paperwork are completed accurately and efficiently.
• Administer all aspects of the warranty claim process, including claim preparation, warranty parts returns, account reconciliation, and appeals.
• Maintain accurate records of customer surveys and feedback.
• Support the Service Manager with the day-to-day operations of the service department.
• Adhere to all Occupational Health and Safety standards and contribute to a safe and healthy work environment.

Qualifications & Requirements

• High school diploma.
• Strong computer skills, including proficiency with Microsoft Word, Excel, and other software applications.
• Excellent customer service, communication, and interpersonal skills.
• Previous administrative experience.
• Technical knowledge of agricultural and/or construction equipment is considered an asset.
• Previous warranty administration experience with New Holland equipment is an asset.
• Previous Service Writer experience within an agricultural, construction, automotive, or other heavy equipment environment is an asset.

What You'll Bring

• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to multitask and prioritize effectively.
• A customer-focused approach and commitment to service excellence.
• Ability to work collaboratively with customers, technicians, and internal teams.

This is an excellent opportunity for a motivated professional who enjoys coordinating service operations, supporting customers, and contributing to a high-performing team environment.