Closed listing
Service Manager
- Moncton, NB, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
70 Commerce Street, Moncton, NB, E1H 0A5
$50,000.00 - $65,000.00 Annually
Great teams need great leaders.
At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.
We're looking for an exceptional Service Manager to join our Moncton, NB team and lead a department that's committed to delivering outstanding service, developing people, and driving results.
Purpose
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Responsibilities
As a leader of service operations, the Service Manager will:
Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.
Please submit your resume today!
Only candidates selected for further consideration will be contacted.
Apply to this Job
$50,000.00 - $65,000.00 Annually
Great teams need great leaders.
At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.
We're looking for an exceptional Service Manager to join our Moncton, NB team and lead a department that's committed to delivering outstanding service, developing people, and driving results.
Purpose
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Responsibilities
As a leader of service operations, the Service Manager will:
- Maintain a safe environment and ensures customer satisfaction
- Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
- Ensure all manufacturer warranty procedures are followed by service department staff
- Utilize business systems to create and monitor work/repair orders
- Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
- Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
- Monitor department efficiencies, operational budget, and expenses
- Actively participates in recruiting, staffing and development of training plans for all service department staff
- Bilingual (French/English) an asset
- 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Above average computer skills (Microsoft Office etc.)
- A proven ability to effectively communicate with team members to achieve desired results.
- A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
- Experience in the agricultural, heavy equipment, or related industry considered an asset.
- Full-Time Employment
- Opportunity for Advancement within a Progressive Organization
- A Competitive Compensation Package which includes:
- Salary
- Bonus
- Family Health Benefits
- Company Pension Plan
- Boot Allowance
- Online Healthcare
- Employee Recognition Program
- Employee Assistance Program
Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.
Please submit your resume today!
Only candidates selected for further consideration will be contacted.
Apply to this Job
More about this job
Responsibilities
Direct and organize the service team to maintain customer satisfaction, ensure a safe work environment, and achieve strong operational results. Manage repair orders, warranty procedures, scheduling, staffing, budgets, and employee recruitment, coaching, and development.
Requirements
Requires at least three years of management experience, strong communication skills, above-average computer skills, and the ability to understand service department financials and interpret reports. French-English bilingualism and experience in agriculture, heavy equipment, or a related industry are assets.
Skills
- Service Operations Management
- Team Leadership
- Customer Satisfaction
- Employee Coaching
- Warranty Procedures
- Work Order Management
- Repair Scheduling
- Staff Scheduling
- Recruiting
- Training and Development
- Budget Monitoring
- Expense Management
- Microsoft Office
- Financial Analysis
- Communication
- Agricultural or Heavy Equipment Industry Knowledge
Benefits
- Bonus
- Family Health Benefits
- Company Pension Plan
- Boot Allowance
- Online Healthcare
- Employee Recognition Program
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Agriculture
- Trades
- Manufacturing
Keywords
- Service Management
- Service Operations
- Customer Satisfaction
- Team Leadership
- Employee Coaching
- Manufacturer Warranty Procedures
- Work Orders
- Repair Orders
- Repair Scheduling
- Staffing
- Recruiting
- Training Plans
- Operational Budgets
- Expense Monitoring
- Microsoft Office
- Financial Reports
- Agricultural Equipment
- Heavy Equipment
- John Deere
- Predictive Index