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Added 13 mins ago
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Manufacturing Job Site

Service Manager

Moncton, NB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3+ years of experience in a managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
Posting language: English
Posted: Oct 2, 2026

Original job description

70 Commerce Street, Moncton, NB, E1H 0A5

$50,000.00 - $65,000.00 Annually

Great teams need great leaders.

We're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.

We're looking for an exceptional Service Manager to join our Moncton, NB team and lead a department that's committed to delivering outstanding service, developing people, and driving results.

Purpose

The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

Responsibilities

Maintain a safe environment and ensures customer satisfaction
Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
Ensure all manufacturer warranty procedures are followed by service department staff
Utilize business systems to create and monitor work/repair orders
Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
Monitor department efficiencies, operational budget, and expenses
Actively participates in recruiting, staffing and development of training plans for all service department staff

Requirements

Bilingual (French/English) an asset
3+ years of experience in a managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
Above average computer skills (Microsoft Office etc.)
A proven ability to effectively communicate with team members to achieve desired results.
A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
Experience in the agricultural, heavy equipment, or related industry considered an asset.

What We Offer

Full-Time Employment
Opportunity for Advancement within a Progressive Organization
A Competitive Compensation Package which includes:

Salary
Bonus
Family Health Benefits
Company Pension Plan
Boot Allowance
Online Healthcare
Employee Recognition Program
Employee Assistance Program

Salary range: $50,000/year-$65,000/year

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Please submit your resume today!

Only candidates selected for further consideration will be contacted.

Apply to this Job

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More about this job

Responsibilities

Lead and organize the service team to maintain customer satisfaction, ensure safe operations, and achieve strong performance. Manage repair orders, warranty procedures, scheduling, staffing, budgets, and employee recruitment and development.

Requirements

Requires at least three years of managerial experience, strong communication skills, above-average computer skills, and the ability to understand service department financials and interpret reports. French-English bilingualism and experience in agriculture, heavy equipment, or a related industry are assets.

Skills

Service Department Management
Team Leadership
Customer Satisfaction
Employee Coaching
Warranty Procedures
Work Order Management
Repair Scheduling
Staff Scheduling
Job Prioritization
Budget Monitoring
Expense Management
Recruiting
Staff Development
Microsoft Office
Financial Analysis
Communication

Benefits

Bonus
Family Health Benefits
Company Pension Plan
Boot Allowance
Online Healthcare
Employee Recognition Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Agricultural Equipment
Heavy Equipment
Industrial Machinery
Customer Satisfaction
Team Leadership
Employee Coaching
Manufacturer Warranty Procedures
Work Orders
Repair Orders
Repair Scheduling
Staffing
Job Prioritization
Technical Skills
Operational Budget
Expense Monitoring
Recruiting
Training Plans
Microsoft Office
Service Department Financials
Internal Reports
French-English Bilingualism

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