Closed listing
Service Manager
- Antigonish, NS, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
15 Haley Road, Antigonish, NS, B2G 2E7
Great teams need great leaders.
At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving results.
Purpose
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Responsibilities
As a leader of service operations, the Service Manager will:
Please submit your resume today!
Only candidates selected for further consideration will be contacted.
Apply to this Job
Great teams need great leaders.
At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving results.
Purpose
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Responsibilities
As a leader of service operations, the Service Manager will:
- Maintain a safe environment and ensures customer satisfaction
- Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
- Ensure all manufacturer warranty procedures are followed by service department staff
- Utilize business systems to create and monitor work/repair orders
- Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
- Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
- Monitor department efficiencies, operational budget, and expenses
- Actively participates in recruiting, staffing and development of training plans for all service department staff
- 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Above average computer skills (Microsoft Office etc.)
- A proven ability to effectively communicate with team members to achieve desired results.
- A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
- Experience in the agricultural, heavy equipment, or related industry considered an asset.
- Full-Time Employment
- Opportunity for Advancement within a Progressive Organization
- A Competitive Compensation Package which includes:
- Salary
- Bonus
- Family Health Benefits
- Company Pension Plan
- Boot Allowance
- Online Healthcare
- Employee Recognition Program
Please submit your resume today!
Only candidates selected for further consideration will be contacted.
Apply to this Job
More about this job
Responsibilities
Direct and organize the service team to maintain a safe workplace, satisfy customers, and achieve strong operational results. Manage repair orders, warranty procedures, scheduling, staffing, budgets, and expenses while recruiting, coaching, and developing employees.
Requirements
Requires at least three years of management experience, strong computer skills, and the ability to communicate effectively with team members. Candidates should understand service department financials and be able to analyze internal reports; experience in agriculture, heavy equipment, or a related industry is an asset.
Skills
- Service Operations Management
- Team Leadership
- Customer Satisfaction
- Employee Coaching
- Warranty Procedures
- Work Order Management
- Repair Scheduling
- Quote Preparation
- Staff Scheduling
- Job Prioritization
- Budget Monitoring
- Expense Management
- Recruiting
- Staff Development
- Microsoft Office
- Financial Analysis
Benefits
- Bonus
- Family Health Benefits
- Company Pension Plan
- Boot Allowance
- Online Healthcare
- Employee Recognition Program
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Agriculture
- Trades
- Manufacturing
Keywords
- Service Management
- Service Department
- Agricultural Equipment
- Heavy Equipment
- John Deere
- Warranty Procedures
- Work Orders
- Repair Orders
- Customer Satisfaction
- Microsoft Office
- Scheduling
- Staffing
- Recruiting
- Employee Training
- Employee Development
- Budget Monitoring
- Expense Management
- Operational Efficiency
- Financial Reports
- Safety