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Added 33 mins ago
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MJ
Service Manager
Manufacturing Job Site
Antigonish, NS
- Full-time
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 10 hours ago
MJ
Service Manager
Manufacturing Job Site
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Manufacturing Job Site

Service Manager

Antigonish, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
Posting language: English
Posted: Oct 4, 2026

Original job description

15 Haley Road, Antigonish, NS, B2G 2E7

Great teams need great leaders.

At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.

We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving results.

Purpose

The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

Responsibilities

As a leader of service operations, the Service Manager will:

Maintain a safe environment and ensures customer satisfaction
Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
Ensure all manufacturer warranty procedures are followed by service department staff
Utilize business systems to create and monitor work/repair orders
Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
Monitor department efficiencies, operational budget, and expenses
Actively participates in recruiting, staffing and development of training plans for all service department staff

Requirements

3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
Above average computer skills (Microsoft Office etc.)
A proven ability to effectively communicate with team members to achieve desired results.
A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
Experience in the agricultural, heavy equipment, or related industry considered an asset.

What We Offer

Full-Time Employment
Opportunity for Advancement within a Progressive Organization
A Competitive Compensation Package which includes:

Salary
Bonus
Family Health Benefits
Company Pension Plan
Boot Allowance
Online Healthcare
Employee Recognition Program

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Please submit your resume today!

Only candidates selected for further consideration will be contacted.

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More about this job

Responsibilities

Direct and organize the service team to maintain a safe workplace, satisfy customers, and achieve strong operational results. Manage repair orders, warranty procedures, scheduling, staffing, budgets, and expenses while recruiting, coaching, and developing employees.

Requirements

Requires at least three years of management experience, strong computer skills, and the ability to communicate effectively with team members. Candidates should understand service department financials and be able to analyze internal reports; experience in agriculture, heavy equipment, or a related industry is an asset.

Skills

Service Operations Management
Team Leadership
Customer Satisfaction
Employee Coaching
Warranty Procedures
Work Order Management
Repair Scheduling
Quote Preparation
Staff Scheduling
Job Prioritization
Budget Monitoring
Expense Management
Recruiting
Staff Development
Microsoft Office
Financial Analysis

Benefits

Bonus
Family Health Benefits
Company Pension Plan
Boot Allowance
Online Healthcare
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Service Department
Agricultural Equipment
Heavy Equipment
John Deere
Warranty Procedures
Work Orders
Repair Orders
Customer Satisfaction
Microsoft Office
Scheduling
Staffing
Recruiting
Employee Training
Employee Development
Budget Monitoring
Expense Management
Operational Efficiency
Financial Reports
Safety

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