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Manulife

Administrative Coordinator

Toronto, ON, Canada

Pay: $43,125.00 CAD - $71,875.00 CAD
Job type: Full-time
Apply by: Sep 25, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

As an Administrative Coordinator, you will fulfill varied tasks as requested, to help ensure service excellence to our Canada Retirement clients.

This role is very administrative in nature, requiring keen attention to detail, ability to respond to changing priorities, and very strong communication, time management, and organizational skills. Most of your incoming requests will directly support the Plan Administration Support team within Plan Member Services.

Responsibilities:

Processing of urgent and sometimes complex retirement plan transactions.
Gatekeep shared email inboxes as needed, with accuracy and efficiency.
Support team members by following internal processes to request specialized reporting as needed
Learn and effectively execute various tasks performed within the team to support high volume periods.
Provide high quality service to our internal and external clients through accurate and timely fulfillment of requests.
Identify opportunities to gain efficiency in internal processes.

Qualifications:

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
Relevant experience in a fast-paced customer-centric environment
Confidence and professionalism in interactions with internal and external customers
Ability to multi-task and respond quickly to changing priorities
Exceptional time management skills
Keen attention to detail which would be demonstrated not only by accurately fulfilling requests but also by actively probing and questioning to ensure consistency and clarity
Ability to anticipate needs and proactively consider impacts

Preferred Qualifications:

Understanding of Group Retirements Services, pension legislation, Manulife systems and applications such as AWD and MPS is an asset
Proficiency in Microsoft Excel and Word
Exceptional problem-solving skills
Exceptional organizational skills
A strong team player, committed to being a positive contributor to the achievements of the team and of our business
Ability to anticipate needs and proactively consider impacts.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Working Arrangement

Hybrid

Salary range is expected to be between

$43,125.00 CAD - $71,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Administrative Coordinator will process complex retirement plan transactions and manage shared email inboxes to ensure service excellence. They will also support team members with specialized reporting and identify opportunities to improve internal process efficiencies.

Requirements

Candidates should possess strong organizational, communication, and time management skills with a keen attention to detail. Proficiency in Microsoft Office applications and experience in a fast-paced, customer-centric environment are highly preferred.

Skills

Administrative support
Attention to detail
Time management
Communication
Organizational skills
Multi-tasking
Problem-solving
Customer service
Microsoft Excel
Microsoft Word
Data entry
Professionalism
Teamwork
Analytical skills

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Administrative Coordinator
Retirement Services
Pension Legislation
Manulife
AWD
MPS
Microsoft Excel
Microsoft Word
Customer Service
Data Processing
Reporting
Transaction Processing
Financial Services
Time Management
Organizational Skills
Problem-solving
Teamwork
Communication
Attention to Detail
Hybrid Work
Retirement Planning
Plan Administration

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