Summary:
The Advisor Onboarding and Transition professional supports advisors as they transition their books of business to Manulife Wealth Inc. and other wealth lines of business. This role coordinates onboarding activities, maintains accurate advisor and client information, supports regulatory documentation, and partners with internal teams to deliver a seamless and positive transition experience.
Position Responsibilities:
- Act as support for advisors transitioning their books of business to Manulife Wealth Inc. and other wealth lines of business.
- Lead onboarding and transition activities for standard and lower-complexity advisor recruits and smaller practices.
- Support larger, more complex advisor transitions under the guidance of senior team members and leadership.
- Accurately input and maintain advisor and client information in internal systems.
- Ensure all compliance and legal documentation is completed and stored securely, adhering to regulatory standards.
- Manage onboarding activities for new advisors, including account setup and integration with existing systems.
- Coordinate with internal departments such as Compliance, IT, Licensing, and Operations to facilitate a seamless transition.
- Serve as a primary point of contact for onboarding-related inquiries and assist in resolving issues throughout the onboarding process.
- Escalate complex onboarding challenges, exceptions, and risks as appropriate.
- Build and maintain strong relationships with transitioning advisors to ensure a positive onboarding experience.
- Act as a liaison between advisors and internal teams to address questions and facilitate timely solutions.
- Gather feedback from advisors regarding their onboarding experience and identify opportunities for process enhancements.
- Collaborate with team members to implement best practices and improve overall efficiency.
- Support onboarding meetings, training sessions, advisor events, and transition-related activities as required.
Required Qualifications:
- Post-secondary degree or diploma in Business, Finance, Administration, or a related field.
- Minimum of 1-3 years of experience in operations, advisor support, or financial services.
- Exceptional attention to detail with strong data accuracy and documentation management skills.
- Strong organizational and coordination skills with the ability to manage multiple onboarding activities simultaneously.
- Excellent communication and interpersonal skills with a client-focused approach.
- Strong problem-solving skills and ability to navigate changing priorities in a fast-paced environment.
- Demonstrated ability to work collaboratively across multiple teams and stakeholders.
- Ability to thrive in a high-profile, deadline-driven environment.
- Ability to travel across Canada up to 20%-30% of the time.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Burlington, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$62,850.00 CAD - $104,750.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
