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Manulife

Associate Manager, Audit Operations & Reporting

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 4+ years of experience in internal audit, risk management, governance, executive reporting, consulting, financial services, or a related field.
Posting language: English
Posted: Oct 9, 2026

Original job description

Join Manulife’s Audit and Advisory Services Professional Practices team in a high-impact role responsible for executive, Board, and Audit Committee reporting and for strengthening the operating processes that support timely, consistent, and insightful reporting across the Audit function.

The role combines executive reporting, stakeholder coordination, risk insight development, and process improvement. The successful candidate will work directly with senior leaders and risk teams, coordinate inputs across lines of defense, and help bring together information from multiple enterprise sources to produce clear and decision-useful reporting.

Position Responsibilities:

Audit Committee, Board and Executive Reporting

Lead the preparation and coordination of Audit Committee, Board, Executive Leadership Team, Audit Leadership Team, and other executive reporting materials.
Develop clear, concise, and impactful presentations, briefing notes, speaking notes, and executive summaries.
Translate complex audit, risk, issue, and performance information into coherent narratives and actionable insights for senior leadership.
Ensure reporting is accurate, consistent, appropriately supported, and aligned across governance forums.
Coordinate review, challenge, approval, and production processes with senior stakeholders across the organization.

Risk Insights and Stakeholder Engagement

Identify emerging themes, common control weaknesses, and risk insights across audit results to strengthen executive reporting and decision support.
Engage directly with executives, governance committees, and internal stakeholders to clarify messages, resolve gaps, and align reporting.

Reporting Operations and Data Coordination

Own end-to-end reporting routines, calendars, templates, inputs, quality reviews, action tracking, and delivery milestones.
Bring together information from Enterprise GRC and other relevant enterprise sources to support efficient preparation of initial report drafts.
Partner with data owners and contributors to improve data quality, reporting consistency, and traceability to source information.
Maintain effective controls over version management, review status, approvals, and final reporting packages.
Identify opportunities to reduce manual effort, streamline handoffs, and improve the speed and repeatability of report production.

Automation and Continuous Improvement

Define business requirements, templates, workflow expectations, and quality criteria for reporting enhancements.
Test automation solutions built and improve usability and adoption.
Develop guidance and working practices that support consistent, sustainable reporting processes across the Audit function.
Coordinate special projects that improve governance, operational effectiveness, and management information.

Required Qualifications:

4+ years of experience in internal audit, risk management, governance, executive reporting, consulting, financial services, or a related field.
Strong experience preparing executive-level materials for senior leadership and Board-level audiences.
Exceptional written and verbal communication skills, with the ability to synthesize complex audit and risk information into concise, decision-useful messages.
Strong analytical, critical-thinking, project management, and problem-solving capabilities.
Proven ability to manage high-sensitivity, judgment-intensive work and multiple deadlines in a fast-paced environment.
Strong stakeholder management skills and confidence working directly with senior executives, governance committees, risk teams, and data owners.
Advanced proficiency in PowerPoint, Excel, and Microsoft Office applications, with the ability to use generative AI responsibly to improve efficiency.

Preferred Qualifications:

Experience supporting Audit Committee, Board, Executive Leadership Team, Audit Leadership Team, or comparable executive governance forums.
Knowledge of internal audit methodologies, enterprise risk management frameworks, quality assurance programs, and issue reporting.
Experience working with Governance, Risk and Compliance platforms, reporting automation, workflow tools, or data visualization solutions.
Understanding of the life insurance, wealth and asset management, or broader financial services industry.
Professional designation such as MBA, CPA, CIA, CFA, FRM, or an equivalent credential is an asset.

Key Capabilities

Executive reporting and narrative development
Audit and enterprise risk insight
Operational discipline and project coordination
Data synthesis and quality orientation
Stakeholder management and influence
Continuous improvement and technology enablement

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The role involves leading executive and Board-level reporting for the Audit function while strengthening operational processes and data consistency. You will collaborate with senior leadership to translate complex risk and audit information into actionable insights and decision-useful narratives.

Requirements

Candidates must have at least 4 years of experience in internal audit, risk management, or executive reporting with strong communication and analytical skills. Proficiency in Microsoft Office and experience with governance frameworks or reporting automation are highly valued.

Skills

Executive reporting
Audit operations
Risk management
Governance
Stakeholder management
Data synthesis
Project management
Critical thinking
Communication
Process improvement
Microsoft Office
PowerPoint
Excel
Generative AI
Internal audit
Financial services

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Vacation
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Audit
Risk management
Governance
Executive reporting
Internal audit
Financial services
Data quality
GRC
Automation
Stakeholder engagement
Project management
Compliance
Board reporting
Life insurance
Asset management
MBA
CPA
CIA
CFA
FRM
Generative AI
Microsoft Office
Data visualization
Workflow tools
Quality assurance

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