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Added 20 mins ago
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Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…Working Foreman, you will serve as Convergint's primary on-site representative for the IOL Kearl Service and Maintenance Contract. This role combines field leadership, customer…
Added 20 mins ago
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Onsite Call Center Representative (Urgent)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and…
Added 35 mins ago
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Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
…project assurance activities and contributes to capability development through coaching and mentoring of developing engineers and technical…
Added 1 hour ago
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Senior Engineering Manager - Stratus Imaging Archive
Optum
Richmond, BC
- Full-time
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a…
Added 1 hour ago
TS
Onsite Call Center Representative (Urgent)
The Sydney Call Centre
Sydney, NS
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 1 hour ago
MC
Onsite Call Center Representative (Urgent)
MCI Careers
Sydney, NS
- Full-time
…is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and…
Added 1 hour ago
ME
Credit Representative
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 1 hour ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, John Street location.
Added 1 hour ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, Arthur St W location.
Added 1 hour ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Memorial Ave. Thunder Bay location.
Added 1 hour ago
AM
Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
…working in a customer-centric service organization. Experience in business development, sales and customer success is an…
Added 1 hour ago
ME
Customer Service Representative
McDougall Energy Inc.
Strathroy, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Strathroy, Centre Road location.
Added 1 hour ago
GB
Inside Sales/Warehouse Support
Gentek Building Products - Canada
Sudbury, ON
- $24 to $27 CAD / hour
- Full-time
Training & Development/Tuition Reimbursement: It’s not just a job; we want you to have a career with us and we’re here to set you up for success.
Added 1 hour ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Burford, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Burford Ontario location.
Added 1 hour ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Burlington, ON
- Full-time
…working in a customer-centric service organization. Experience in business development, sales and customer success is an…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Constant, QC · St Constant, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 3 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 3 hours ago
HI
Junior Technical Sales/Sales Assistant
Hillmar Industries Ltd.
Delta, BC
- Full-time
We are seeking a motivated, customer-focused Junior Technical Sales Representative to support business growth by developing new customer relationships, managing existing accounts, and…
Added 4 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 6 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
…to diverse stakeholders, translating complex data into clear business implications and recommended…
Added 6 hours ago
CC
Director, Leadership Giving (BC)
Canadian Cancer Society
Vancouver, BC
- Full-time
As the senior leadership giving representative in British Columbia, the Director plays a pivotal role in expanding CCS's philanthropic presence and influence across the province. This…
Added 7 hours ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 7 hours ago
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Service Manager
ABB
Mississauga, ON
- Full-time
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB…
Added 8 hours ago
X
Sales Development Representative (Hybrid) (Toronto)
Xe.com
Toronto, ON
- Full-time
The Role. TheSales Development Representative (SDR) is an early-career opportunity focused on generating early-stage demand and introducing potential corporate clients to Xe’s FX and…

Manulife

Associate Product Owner, Travel

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$59,100.00 CAD - $98,500.00 CAD · Full-time

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Job details

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

It’s an exciting time in Affinity Travel. We are transforming how we deliver for our customers and partners and creating the foundation for our next chapter of growth. With an ambitious vision for the future, we are investing in our products, capabilities and technology to enable a unified, end‑to‑end Travel ecosystem powered by modern digital capabilities to deliver scalable growth and superior customer experiences.

As part of this growth we’re expanding our Delivery team, bringing together the talent and capabilities we need to support our growth ambitions for 2027 and beyond. The Associate Product Owner is an exciting opportunity to contribute to the delivery and enhancement of travel solutions that support evolving business needs and growth ambitions.

This role works closely with business and technology stakeholders to create business requirements, document current and future state processes, support system changes, and ensure successful implementation of travel solutions and enhancements. This role also offers hands-on exposure across both business and technology, providing an opportunity to build your skills while contributing to meaningful initiatives.

Position Responsibilities:

Business Analysis & Process Improvement

Analyze and interpret data sets to support business decisions, operational improvements, and strategic travel initiatives.
Gather, document, and validate business requirements for projects and operational enhancements.
Develop and maintain current state and future state documentation.
Create process maps and workflow diagrams to identify efficiencies, gaps, and improvement opportunities.
Support the delivery and IT teams by providing business analysis expertise throughout the agile project lifecycle.

System Administration & Configuration

Maintain and update administrative tables and configuration settings within TripX.
Ensure sellers, partners, and vendors are accurately configured and maintained within travel systems.
Support data integrity and system governance activities related to partner and seller management.
Collaborate with technology teams to troubleshoot configuration issues and implement system enhancements.

Testing & Quality Assurance

Identify business use cases and test scenarios for system changes and project implementations.
Plan, coordinate, and execute complex testing activities that require cross-functional business participation.
Validate system functionality and ensure business requirements are met prior to deployment.
Document test results, defects, and recommended resolutions.

Stakeholder Support

Coordinate and support annual tax-related activities and compliance requirements.
Assist with ongoing operational processes and system maintenance activities.
Provide analytical support for reporting, audits, and business reviews.
Work collaboratively with internal stakeholders to resolve issues and support continuous improvement initiatives.

Required Qualifications:

Experience in business analysis, data analysis, or insurance/travel operations.
Strong analytical and problem-solving skills with the ability to interpret complex data.
Experience documenting business requirements, process maps, and workflow diagrams, especially within the Agile delivery framework.
Knowledge of testing methodologies, use case development, and quality assurance practices.
Experience working with customer management systems.
Strong communication and stakeholder management skills.
Proficiency with Microsoft Office applications, particularly Excel.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Nice to have: Proficiency with Agile software e.g. JIRA, Confluence.

Preferred Qualifications:

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.Analytical Thinking
Business Process Improvement
Requirements Gathering
Testing & Quality Assurance
Data Management
Stakeholder Collaboration
Attention to Detail
Problem Solving
Communication & Documentation

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Associate Product Owner will collaborate with business and technology stakeholders to document requirements, map processes, and support system enhancements. They are responsible for performing business analysis, managing system configurations, and executing testing activities to ensure successful project delivery.

Requirements

Candidates should have experience in business analysis, data analysis, or travel operations, along with strong analytical and problem-solving skills. Proficiency in documenting requirements, working within Agile frameworks, and using customer management systems is required.

Skills

Business analysis
Data analysis
Process improvement
Requirements gathering
System administration
Configuration
Testing
Quality assurance
Agile methodology
Stakeholder management
Communication
Problem solving
Microsoft Office
Excel
JIRA
Confluence

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Data Analysis
Travel Operations
Agile
System Administration
TripX
Process Mapping
Workflow Diagrams
Quality Assurance
Testing Methodologies
Stakeholder Management
Microsoft Office
Excel
JIRA
Confluence
System Governance
Data Integrity
Compliance
Reporting
Audits
Business Reviews
Continuous Improvement
Customer Management Systems

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