Jobs in Canada

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Added 5 hours ago
TT
Senior Data Analyst
TRM Technologies Inc.
Ottawa, ON
- Contract
We're seeking a Senior Data Analyst for a contract running December 2026 to November 2027. The ideal candidate must hold a valid Government of Canada security clearance at Reliability…
Added 9 hours ago
SM
RQ11834 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 13 hours ago
SL
Workforce Capacity Planning Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 14 hours ago
Senior Product Manager, AI SOC
eSentire
Canada
eSentire is an AI-first, product-led company. Our Atlas Security Operations Platform uses AI to test, detect, investigate and respond to threats, with expert human oversight from our SOC…
Added 14 hours ago
B
Senior Vulnerability Management Analyst
BRP
Montreal, QC
- Full-time
We are looking for a Senior Vulnerability Management Specialist responsible for leading the identification, assessment, prioritization, reporting, and remediation oversight of cybersecurity…
Added 15 hours ago
C
Senior Compliance Analyst, Canada
Crypto.com
Canada
- Full-time
We are seeking a highly motivated Compliance Senior Analyst to join our team. This role will help maintain and continuously enhance our Canadian compliance program as the business grows in…
Added 16 hours ago
J
Senior Maintenance Manager
JLL
Edmonton, AB
- Full-time
As a Senior Maintenance Manager, you will lead our site-based maintenance team. The team is comprised of a Maintenance Manager, Area Maintenance Managers and maintenance technicians…
Added 19 hours ago
B
Security Analyst, Global Endpoint Engineering
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for a Security Analyst for the Global Workstation Configuration department. Reporting to the Team Lead, the successful candidate will play a role in contributing to the…
Added 19 hours ago
MF
Senior Specialist Software Engineering
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Uses approved AI tools to assist with coding/refactoring and code-quality checks while retaining accountability for correctness and security
Added 21 hours ago
NI
Senior Vulnerability Management IT Operations Analyst – Vulnerability Remediation (Servers)
Nityo Infotech
Toronto, ON
- Contract
Role Title: Senior Vulnerability Management IT Operations Analyst – Vulnerability Remediation (Servers)
Added 21 hours ago
GD
Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 22 hours ago
GD
Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 22 hours ago
GD
Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 day ago
GO
Legal Counsel
Government of Manitoba
Winnipeg, MB
- Full-time
Must hold membership or be eligible for immediate membership in the Law Society of Manitoba
Added 1 day ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
We are seeking a Solution Delivery Manager reporting to the Senior Manager, Residential Solution Delivery. In this role as Solution Delivery Manager, you will provide end-to-end leadership…
Added 1 day ago
A
Senior Systems Analyst - DocuSign Platform
Akkodis
Toronto, ON
- Contract
Work Model: Hybrid - 3 days per week in office
Added 1 day ago
EG
Senior Finance Analyst, Cruise
Expedia Group
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
Work onsite in our Vancouver office 3 days per week, in alignment with Expedia Group’s hybrid office model
Added 1 day ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
The Programmer Analyst II designs computer application solutions for existing complex or campus-wide computer systems.
Added 1 day ago
K
Technical Analyst
Kyndryl
Regina, SK · Victoria, BC
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 1 day ago
SA
Sales Operations Lead
Software Analyst Cyber Research
Toronto, ON
- Full-time
…firm operating across Canada and the United States. We provide analyst-driven research, strategic advisory services and market intelligence to enterprise security leaders, cybersecurity…
Added 1 day ago
Manager, Canadian Tax Reporting
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 1 day ago
B
Senior Analyst, Wealth Data Foundations
BMO
Toronto, ON · FCP
- Full-time
Added 1 day ago
Strategic Planning Analyst III - Program Manager, Portfolio Management and Governance
City of Edmonton
AB
Positions with supervisory responsibilities must have two (2) years progressively responsible supervisory experience
Added 1 day ago
Strategic Planning Analyst III - Value Realization & Strategic Investment
City of Edmonton
AB
Positions with supervisory responsibilities must have two (2) years progressively responsible supervisory experience
Added 1 day ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Represent Darktrace at customer executive events, analyst briefings, industry conferences, and Cloud security forums,

Manulife

AVP, Global People Services (Readiness & Innovation)

Toronto, ON, Canada
Waterloo, ON, Canada

$129,800.00 CAD - $241,200.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $129,800.00 CAD - $241,200.00 CAD
Job type: Full-time
Posting language: English
Posted: Oct 14, 2026

Original job description

The AVP, Global People Services (GPS) - Service Readiness & Innovation ensures the GPS strategy and operating model translate into coordinated, launch-ready, scalable services. This leader integrates service readiness, product enablement, knowledge, training, regional execution, and innovation so delivery teams can provide consistent, compliant, and experience-led service.

The role monitors operating-model effectiveness, closes service alignment and enablement gaps, and coordinates new or changed services. It confirms impacts, requirements, team readiness, and risks before launch.

Key Accountabilities

Enable the GPS strategy and operating model

Translate GPS strategy into practical readiness, product, knowledge, training, and innovation priorities.
Assess operating-model effectiveness and address gaps, duplication, handoffs, and capability needs.
Align service scope, ownership, channels, and enabling capabilities; recommend improvements that strengthen scale and colleague experience.

Lead end-to-end service readiness and launch coordination

Lead intake, impact assessment, planning, validation, cutover, hypercare, and post-launch review for changes entering GPS.
Confirm ownership, process, controls, capacity, technology, data, knowledge, training, communications, escalation paths, and success measures before services go-live.
Manage cross-service dependencies, resource constraints, sequencing, and launch risks; escalate unresolved issues through GPS governance.

Lead service design, product ownership, and innovation for GPS

Translate colleague and stakeholder needs into scalable service models, journeys, workflows, requirements, and product roadmaps.
Lead GPS product ownership, balancing business value, experience, operational needs, controls, and technical feasibility.
Build and scale an innovation pipeline spanning automation, AI, self-service, workflow, and knowledge, with clear adoption and benefit measures.

Build GPS knowledge, training, and change readiness

Set standards for operational knowledge, procedures, playbooks, learning content, and readiness evidence.
Ensure accurate, approved knowledge, role-based training, communications, and adoption support are available before launch.
Use quality, search, case, and experience insights to improve effectiveness and reduce avoidable contacts and errors.

Lead regional service readiness orchestration

Lead regional Service Delivery Managers for International, North America, and Asia, balancing global consistency with local requirements.
Coordinate readiness across COEs, People Partners, Technology, Operations, and delivery teams using common routines, tools, and reporting.
Build regional accountability for stakeholder engagement, launch preparation, risk management, adoption, and stabilization.

Create executive visibility and performance accountability

Provide dashboards and readiness reviews covering demand, status, dependencies, decisions, adoption, and benefits.
Track launch quality, disruption, knowledge effectiveness, training, adoption, automation, and stakeholder confidence.
Recommend what to start, stop, sequence, defer, or remediate, using post-launch insights to prevent recurring failures.

Leadership Scope

Leads the GPS Innovation Leader, GPS Product Owner, Knowledge Readiness and Training Analyst, and three regional GPS Service Delivery Managers.
Builds an integrated, high-performing team connecting strategy, design, technology, knowledge, training, regional readiness, and adoption.

Leadership Expectations

Balance colleague experience, operational stability, risk, speed, and business value across a complex global matrix.
Create clarity and accountability, influence senior stakeholders, and champion simplification, standardization, automation, AI, and digital-first design.
Use sound judgment and evidence to communicate readiness recommendations, including when launches should pause or be remediated.

Key Outcomes / Measures of Success

Consistent readiness disciplines, clear service ownership, trained teams, accurate knowledge, and effective controls.
More predictable launches, faster adoption and value realization, and fewer defects, escalations, and downstream impacts.
A prioritized product and innovation roadmap that improves colleague experience, quality, efficiency, scale, and global consistency.

Key Partnerships

Global Head of People Operations; GPS Assistance, Pathways, Rewards, and Governance & Assurance leaders; People & Comms COEs; People Partner Teams; People Technology; Product and Digital teams; Risk, Legal, Compliance, Privacy, and Information Security; Communications; Change Management; Finance; Procurement; PMO; vendors and implementation partners.

Experience and Qualifications

Senior leadership experience in global HR operations, shared services, service design, readiness, product management, transformation, or innovation.
Proven success establishing operating models, governance, service standards, and launch disciplines across global and regional teams.
Experience translating policy, process, technology, data, and organizational change into sustainable operations.
Strong knowledge of HR service delivery, employee experience, knowledge and learning, digital products, workflow, automation, and AI-enabled operations.
Executive presence, analytical judgment, stakeholder influence, and experience leading geographically distributed teams.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$129,800.00 CAD - $241,200.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The AVP of Global People Services will lead service readiness, product enablement, and innovation to ensure scalable and consistent HR service delivery. This role manages cross-functional dependencies, regional orchestration, and the development of a product roadmap to improve colleague experience and operational efficiency.

Requirements

Candidates must possess senior leadership experience in global HR operations, shared services, or service design with a proven track record in transformation and governance. Strong knowledge of HR service delivery, digital products, automation, and AI-enabled operations is required, along with executive presence and the ability to lead distributed teams.

Skills

HR operations
Shared services
Service design
Product management
Transformation
Innovation
Operating models
Governance
Service standards
Change management
Digital products
Workflow automation
AI-enabled operations
Stakeholder influence
Analytical judgment
Global team leadership

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Sick days

Visa sponsorship

Not detected in the job text

Keywords

HR Operations
Shared Services
Service Readiness
Product Management
Innovation
Operating Model
Governance
Change Management
Automation
Artificial Intelligence
Digital Transformation
Workflow Design
Employee Experience
Stakeholder Management
Global Leadership
Service Delivery
Data Analytics
Risk Management
Compliance
Project Management

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Work requirements

Jobs in Canada