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Added 1 hour ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Drummondville, QC
- Full-time
…Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while…
Added 2 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Rocky View No 44, AB · Rocky View County, AB
- Full-time
As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training…
Added 2 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training…
Added 3 hours ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Calgary, AB
- Full-time
…Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while…
Added 3 hours ago
P
Representative
Primerica
Toronto, ON · Greater Toronto Area, Canada
- Part-time
Role Description: This is a part-time remote/hybrid Independent Representative role focused on helping clients understand and access life insurance and related financial service products.…
Added 10 hours ago
IH
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) | Mental Health and Substance Use
Interior Health Authority
Williams Lake, BC
- Internship
…Mental Health and Substance Use Nurse works as an integral part of an integrated mental health and substance use service. The Nurse provides urgent outreach, responsive assessment and…
Added 12 hours ago
FF
Senior Customer Engagement Representative (Senior Business Development Representative)
Forward Financing
Remote, Canada
- Full-time
- Remote
…fast-paced environment, familiarity with auto-dialer, strong time management, strong organization habits, Able to request, review, and communicate clearly about financial…
Added 21 hours ago
WS
Service Centre Outbound Specialist (Fixed Term)
WCG Services
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 1 day ago
Business Analyst
Public Service Delivery
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 1 day ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 1 day ago
M
GWS Internal Wholesaler - Retail
Manulife
Toronto, ON · Waterloo, ON · Vancouver, BC
- Full-time
…aligning their needs with our innovative technology, product and service solutions, providing proactive sales and business building ideas. Working with an External Wholesaler and Territory…
Added 1 day ago
CC
Member Services Representative (Full-time) - Kelowna
Coast Capital
Kelowna, BC
- Full-time
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify…
Added 1 day ago
NF
Sales Representative - Polo Park Mall
Neo Financial
Winnipeg, MB
- $20 CAD / hour
- Part-time
Job Type: (Contract) Full-time hours or Part-time hours
Added 1 day ago
SC
Financial Service Representative MSC
StellerVista Credit Union
Cranbrook, BC
- Full-time
If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re…
Added 1 day ago
M
Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team…
Added 1 day ago
RP
Event Staff - Calgary Sports & Entertainment
Reimagined Parking
Calgary, AB
- $18 CAD / hour
- Part-time
…facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with…
Added 1 day ago
RP
Traffic Controller - Fanshawe College
Reimagined Parking
London, ON
- $19.93 CAD / hour
- Part-time
- Temporary
The Traffic Controller serves as a frontline representative responsible for ensuring the safe, efficient, and customer-focused operation of parking facilities. This role requires strong…
Added 1 day ago
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Assistant Branch Manager - Office 1553
LendDirect
Kingston, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 day ago
B
Trading Enablement Specialist
BMO
Toronto, ON
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 day ago
Store Management & Retail Roles – Team Town Sports
Sporting Life Group
Mississauga, ON · Whitby, ON · Calgary, AB
Flexible working hours to ensure you have time to stay active yourself.
Added 1 day ago
Sales Representative / Representant de vente - Moncton
The Linq Agency
Moncton, NB
Full Time & Part Time Opportunities Available
Added 1 day ago
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Financial Service Representative
StellerVista Credit Union
BC · Fernie, BC
- Full-time
If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re…
Added 1 day ago
A
Senior Wealth Advisor
ATB
Innisfail, AB · Red Deer, AB · Rocky Mountain House, AB
- Full-time
Imagine running your own enterprise, but with the backing, support, and resources of an award-winning financial institution. As a Senior Financial Advisor at ATB Wealth, you aren’t just…
Added 1 day ago
A
Senior Wealth Advisor
ATB
Grande Prairie, AB
- Full-time
Imagine running your own enterprise, but with the backing, support, and resources of an award-winning financial institution. As a Senior Financial Advisor at ATB Wealth, you aren’t just…
Added 1 day ago
CG
Cook Part time/Casual
Compass Group Canada
Tecumseh, ON
- Part-time
Prepares food in accordance with applicable corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times.

Manulife

Bilingual Associate, New Business – Individual

Waterloo, ON, Canada
Montreal, QC, Canada

$39,225.00 CAD - $65,375.00 CAD · Full-time

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Job details

Pay: $39,225.00 CAD - $65,375.00 CAD
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable, trustworthy, and forward-thinking solutions for our customers’ significant financial decisions. Our international network of employees, agents, and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers.

Manulife’s Individual Insurance team currently has an opportunity for a Bilingual Associate, New Business - Individual.

Position Responsibilities:

Insurance Contract Management: Input and prepare life and critical illness insurance applications and contracts, while performing self-checks to ensure accuracy prior to quality control.
Document Processing: Print, bind and assemble contracts, review and index all documents received from advisors and clients.
Shared Inbox Management: Triage and prioritize emails received in a shared inbox from advisors and various internal and external sources, ensuring timely routing, follow-up and resolution.
Correspondence and Medical Mailing: Prepare, package and mail medical information and letters to insurance companies and clients, ensuring confidentiality, accuracy and compliance with mailing standards.
Standards Compliance: Maintain accuracy and productivity of 98% or better, using the online reference tool, job aids, and Excel tracking reports.
Teamwork and Adaptability: Demonstrate flexibility, initiative, self-motivation and the ability to problem-solve in a fast-paced environment, with availability for overtime.
Research and Client Management: Conduct daily research to identify gaps and potential issues, while managing client service needs and expectations.

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
Proficient in the use of Microsoft Word and Excel
Proven keyboarding skills with speed, accuracy, and attention to detail
Strong written communication skills and ability to correspond concisely with internal teams
Ability to multi-task and manage high volumes of work

Preferred Qualifications:

Customer Focus and Drive: The ideal candidate is dynamic and well-aligned with our customer-centric culture, contributing positively to the customer service experience.
Flexibility and Problem Solving: Demonstrate flexibility to manage continuous change, identify and resolve problems, with knowledge of individual life insurance as an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$39,225.00 CAD - $65,375.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The associate will manage life and critical illness insurance contracts, including inputting applications and assembling documentation. They are also responsible for triaging shared inbox communications and ensuring accurate correspondence with clients and advisors.

Requirements

Candidates must be bilingual in French and English and possess strong proficiency in Microsoft Word and Excel. The role requires excellent keyboarding skills, attention to detail, and the ability to manage high volumes of work in a fast-paced environment.

Skills

Bilingual
French
English
Microsoft Word
Microsoft Excel
Keyboarding
Data entry
Document processing
Contract management
Customer service
Problem-solving
Time management
Attention to detail
Communication
Multi-tasking

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Financial services
Life insurance
Critical illness insurance
Contract management
Document indexing
Data entry
Customer service
Bilingual
Microsoft Office
Excel
Word
Quality control
Compliance
Administrative support
Client management
Hybrid work

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