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Added 3 hours ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 6 hours ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial…
Added 10 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within…
Added 14 hours ago
G
Financial Analyst - Graham Capital
Graham
Calgary, AB
- Full-time
Support due diligence and transaction-related analyses.
Added 14 hours ago
G
Financial Analyst - Gracorp
Graham
Toronto, ON
- Full-time
We are seeking an Analyst, Infrastructure Investments and Project Finance with 2-4 years of direct experience in P3s, concessions, project finance, or infrastructure investments to join our…
Added 15 hours ago
Corporate Development Analyst
Calfrac Well Services
Calgary, AB
The Corporate Development Analyst supports Calfrac Well Services' corporate development, strategic finance, investor relations, and growth initiatives through high-quality financial…
Added 15 hours ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within…
Added 15 hours ago
IS
Commercial Transactions Analyst
InSync Systems
Calgary, AB
- Contract
We are looking for an experienced Commercial Transactions Analyst for a 12-month contract position, in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 16 hours ago
CG
AML Analyst
Canaccord Genuity Group Inc.
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 18 hours ago
Managing Director, Corporate Development
GardaWorld
Montreal, QC
…entrepreneurial organization that builds global champions in security services, AI-enabled security technologies, integrated risk management and cash automation solutions. Headquartered in…
Added 19 hours ago
TC
Senior Fraud & AML Analyst
Toyota Credit Canada Inc.
Markham, ON
- Full-time
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial…
Added 20 hours ago
B
Senior Director, Marketing Strategy
Blend360
Toronto, ON
- Full-time
Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel…
Added 20 hours ago
M
Bilingual Client & Account Analyst
Manulife
Montreal, QC
- Full-time
In this role, you will fulfill varied tasks as requested, to help ensure service excellence to our Group Retirement Services clients. This role is very administrative in nature, requiring…
Added 22 hours ago
SI
Business Analyst - Core Banking
Spruce InfoTech Inc.
Toronto, ON
- Contract
Transaction information (e.g., bookings, postings, history)
Added 22 hours ago
Senior Business Analyst, AML Problem Management, Global Sanctions & Screening, Global Compliance
Scotiabank
Toronto, ON
The Senior Business Analyst is accountable for the analysis, implementation, and ongoing functional support of the AML/ATF Enterprise Solutions Name Screening, Transaction Monitoring,…
Added 23 hours ago
PG
Commercial Funding Analyst
Peoples Group
AB · Vancouver, BC · Toronto, ON · Calgary, AB
- Full-time
1+ year in financial industry, mortgage administration, commercial real estate, or high-volume transaction environments.
Added 1 day ago
NB
Real Estate Brokerage Analyst (Investment Banking)
National Bank of Canada
Montreal, QC
- Full-time
Analyst on the Real Estate Property and Mortgage Brokerage team, within the
Added 1 day ago
AE
Analyst - Buy-out Funds of Funds (Paris or London)
ACCESS EQUITY MANAGEMENT LIMITED
London, ON
- Volunteer
Previous internship or full-time experience in private equity, investment banking, or transaction services in a leading audit firm
Added 1 day ago
R
Analyst, Global Investment Banking (Diversified - Consumer & Industrial Products)
RBC
Toronto, ON
- Full-time
RBC Capital Markets Global Investment Banking division is seeking an Analyst to join the Diversified (“Consumer & Industrial Products”) team based in Toronto. The Consumer & Industrial…
Added 1 day ago
T
Project Analyst II
TD
Toronto, ON
- Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 1 day ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst III is a senior individual contributor responsible for executing and overseeing loan…
Added 1 day ago
T
Analyst III
TD
Toronto, ON
- Full-time
…Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation, and experience in…
Added 1 day ago
RB
Analyst, Global Investment Banking (Diversified - Consumer & Industrial Products)
Royal Bank of Canada
Toronto, ON
- Full-time
RBC Capital Markets Global Investment Banking division is seeking an Analyst to join the Diversified (“Consumer & Industrial Products”) team based in Toronto. The Consumer & Industrial…
Added 1 day ago
T
Project Analyst II
TD
Toronto, ON
- Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 1 day ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst III is a senior individual contributor responsible for executing and overseeing loan…

Manulife

Bilingual Client & Account Analyst

Montreal, QC, Canada

$45,900.00 CAD - $76,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,900.00 CAD - $76,500.00 CAD
Job type: Full-time
Apply by: Oct 19, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

The GRIP - Group Retirement Income Plan Team is looking for a dynamic, dedicated, and self-motivated addition to our team who strives to meet Client and Customer Service expectations. An important part of the GRIP processing team, our Client Account Representatives are responsible for processing member level transactions mainly for the GRIP products.

In this role, you will fulfill varied tasks as requested, to help ensure service excellence to our Group Retirement Services clients. This role is very administrative in nature, requiring keen attention to detail, ability to respond to changing priorities, and very strong communication, time management, and organizational skills.

Position Responsibilities:

Process financial and non-financial transactions for market related retirement savings plans in accordance with legislation, plan rules and instructions under the applicable policies
Gatekeep shared email inboxes as needed, with accuracy and efficiency
Support team members by following internal processes to request specialized reporting as needed
Take ownership of members' requests and provide information, explanations on policy related enquiries within prescribed deadlines
Exercise judgement in the selection and interpretation of data
Learn and effectively execute various tasks performed within the team to support high volume periods
Provide high-quality service to our internal and external clients through accurate and timely fulfillment of requests
Identify opportunities to gain efficiencies in internal processes
Strict adherence to our privacy and confidentiality guidelines
Commitment to supporting our organization's Equity, Diversity, and Inclusion efforts
Develop and maintain a high level of knowledge on pension legislation, administrative matters, and technologies

Required Qualifications:

University Degree or College Diploma completion in a related field
Proficiency in the Microsoft Excel and Word

Preferred Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Confidence and professionalism in interactions with internal and external customers
Excellent written and verbal communication skills in both English and French
Ability to responsibly manage sensitive information
Understanding of Group Retirements Services, pension legislation, Manulife systems and applications such as AWD and MPS is an asset
Accounting & Financial foundation is an asset
Comfortable working in a remote virtual environment with team members around the globe
Ability to multi-task and respond quickly to changing priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Client Account Representative processes financial and non-financial transactions for group retirement plans while ensuring service excellence. They are responsible for managing member requests, maintaining accurate records, and supporting team operations during high-volume periods.

Requirements

Candidates must possess a university degree or college diploma in a related field and be proficient in Microsoft Excel and Word. Excellent bilingual communication skills in English and French are required, along with the ability to manage sensitive information professionally.

Skills

Client service
Account management
Financial transaction processing
Data interpretation
Communication
Time management
Organizational skills
Microsoft Excel
Microsoft Word
Pension legislation
Attention to detail
Bilingualism
Administrative support
Confidentiality
Multi-tasking

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Income Plan
GRIP
Financial services
Pension legislation
AWD
MPS
Administrative
Client service
Account management
Transaction processing
Data analysis
Equity
Diversity
Inclusion
Hybrid
Retirement savings
Confidentiality
Reporting
Communication
Time management

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