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Added 3 hours ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 4 hours ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Altius Investech is seeking an exceptional Customer Representative Specialist to join our team. In this critical client-facing role, you will be the primary point of contact for customers,…
Added 4 hours ago
VD
Sales Representative- The Greater Sudbury Area
Viega Deutschland
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Job-ID: 17248; Location(s): Field (city) Canada
Added 5 hours ago
H
Psychologist PhD Senior
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Job Description: The incumbent will provide clinical psychological services primarily to adult outpatients within the PAPHR. Duties will include psychological assessments and diagnosis,…
Added 5 hours ago
Nurse Practitioner
HealthCareersInSask.ca
Spiritwood, SK
…Team, the Nurse Practitioner will provide primary health care services to several communities. This includes: health promotion and protection, disease and injury prevention, provision of…
Added 5 hours ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Fountain Tire Lethbridge North (804 36 Street), is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative/Service Writer!
Added 5 hours ago
FP
Maintenance and Facilities Technician
Fresh Prep Foods Inc
Vancouver, BC
- $25.5 to $28 CAD / hour
- Full-time
Coordinate with external contractors and vendors for specialized repairs and maintenance services.
Added 6 hours ago
T
Outside Sales Representative
telMAX
ON · Mississauga, ON
- Up to $19.5 CAD / hour
- Full-time
The Outside Sales Representative (Residential Sales) is responsible for generating new residential customers by promoting and selling telMAX's industry-leading internet, TV, and home phone…
Added 7 hours ago
IP
B2B Professional Pest Control Sales Representative
Insectica Pest Control Inc.
Toronto, ON
- Full-time
At least 1-2 years of B2B outside sales experience in the pest & wildlife control industry, facilities services, or related field services. Kindly apply only if you do have at least 1-2…
Added 9 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Tisdale, SK
- Part-time
…responsible and accountable for the provision of safe client care services and programs. Job description is available upon…
Added 9 hours ago
AI
Bilingual Customer Experience Representative - Overnight and Weekend
Ainsworth Inc
Ottawa, ON
- Full-time
We are looking for Bilingual (English / French) Customer Experience Representative - overnight and weekend who enjoy challenges and who love helping customers. We offer the opportunity to…
Added 9 hours ago
AI
Customer Experience Representative
Ainsworth Inc
Edmonton, AB
- Full-time
Experience working in HVAC/Building Automation industry or a related field is an asset.
Added 10 hours ago
H
Nurse Practitioner
HealthCareersInSask.ca
La Loche, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 12 hours ago
EP
Technical Sales Representative - Laval
East Penn Canada: Backup Power Division
Montreal, QC
- Full-time
East Penn Canada is a leader in back-up power solutions for critical industries. We’re looking for a dynamic Sales Representative to join our Back-up Power team with a focus on growing our…
Added 12 hours ago
WS
Team Lead - Fixed Term
WCG Services
Kelowna, BC
- Full-time
Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services,…
Added 14 hours ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
…negotiations; provide support to the Total Compensation expert representative at the bargaining table when…
Added 17 hours ago
WS
Employment Skills Facilitator
WCG Services
North Vancouver, BC
- Full-time
Post-secondary certificate, degree or diploma in a relevant field
Added 17 hours ago
KS
Field Sales Repersentative
Kognitive Sales Solutions
Spruce Grove, AB
- Full-time
Kognitive Sales Solutions is seeking an Entry Level Field Sales Representative to join our growing team in Cambridge. This full-time, on-site position offers an exciting opportunity to…
Added 17 hours ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
…across Alberta and British Columbia, is seeking two Employer Services Consultant who are passionate about helping employers build strong, sustainable workforces while creating meaningful…
Added 17 hours ago
EI
Inside Sales Representative - Automotive
EBlock Inc.
NB · NS · PE
- Full-time
Proven experience increasing sales and revenue; field sales experience is preferred but not required
Added 20 hours ago
M
Bilingual Financial Education Specialist
Manulife
Montreal, QC
- Full-time
1-2 years of Financial Services experience, preferably in phone
Added 21 hours ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
Serve as the Canada Finance representative on global digital finance initiatives, ensuring local needs are reflected in global tool design and rollout
Added 21 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
…employees enjoy exciting careers in fabrication, modularization, field installation, and professional support services for some of world's most challenging heavy-oil facilities, gas plants,…
Added 22 hours ago
CC
Business Development Representative
Content Connect
Timmins, ON
- Other
…various industries to identify growth opportunities and deliver services that support sales, marketing, and customer engagement goals. Team members at Content Connect work in a…
Added 23 hours ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
…to expand our team with a dynamic, growth-mindset Investment…

Manulife

Bilingual Client & Account Analyst

Montreal, QC, Canada

$45,900.00 CAD - $76,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,900.00 CAD - $76,500.00 CAD
Job type: Full-time
Apply by: Oct 19, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

The GRIP - Group Retirement Income Plan Team is looking for a dynamic, dedicated, and self-motivated addition to our team who strives to meet Client and Customer Service expectations. An important part of the GRIP processing team, our Client Account Representatives are responsible for processing member level transactions mainly for the GRIP products.

In this role, you will fulfill varied tasks as requested, to help ensure service excellence to our Group Retirement Services clients. This role is very administrative in nature, requiring keen attention to detail, ability to respond to changing priorities, and very strong communication, time management, and organizational skills.

Position Responsibilities:

Process financial and non-financial transactions for market related retirement savings plans in accordance with legislation, plan rules and instructions under the applicable policies
Gatekeep shared email inboxes as needed, with accuracy and efficiency
Support team members by following internal processes to request specialized reporting as needed
Take ownership of members' requests and provide information, explanations on policy related enquiries within prescribed deadlines
Exercise judgement in the selection and interpretation of data
Learn and effectively execute various tasks performed within the team to support high volume periods
Provide high-quality service to our internal and external clients through accurate and timely fulfillment of requests
Identify opportunities to gain efficiencies in internal processes
Strict adherence to our privacy and confidentiality guidelines
Commitment to supporting our organization's Equity, Diversity, and Inclusion efforts
Develop and maintain a high level of knowledge on pension legislation, administrative matters, and technologies

Required Qualifications:

University Degree or College Diploma completion in a related field
Proficiency in the Microsoft Excel and Word

Preferred Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Confidence and professionalism in interactions with internal and external customers
Excellent written and verbal communication skills in both English and French
Ability to responsibly manage sensitive information
Understanding of Group Retirements Services, pension legislation, Manulife systems and applications such as AWD and MPS is an asset
Accounting & Financial foundation is an asset
Comfortable working in a remote virtual environment with team members around the globe
Ability to multi-task and respond quickly to changing priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Client Account Representative processes financial and non-financial transactions for group retirement plans while ensuring service excellence. They are responsible for managing member requests, maintaining accurate records, and supporting team operations during high-volume periods.

Requirements

Candidates must possess a university degree or college diploma in a related field and be proficient in Microsoft Excel and Word. Excellent bilingual communication skills in English and French are required, along with the ability to manage sensitive information professionally.

Skills

Client service
Account management
Financial transaction processing
Data interpretation
Communication
Time management
Organizational skills
Microsoft Excel
Microsoft Word
Pension legislation
Attention to detail
Bilingualism
Administrative support
Confidentiality
Multi-tasking

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Income Plan
GRIP
Financial services
Pension legislation
AWD
MPS
Administrative
Client service
Account management
Transaction processing
Data analysis
Equity
Diversity
Inclusion
Hybrid
Retirement savings
Confidentiality
Reporting
Communication
Time management

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