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Added 1 hour ago
Lead Alterations Specialist
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…is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Lead Alterations Specialist is a member of the store team and…
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Bilingual Customer Service Representative
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering…
Added 1 hour ago
CH
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Manulife

Bilingual Customer Service Representative

Halifax, NS, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers.

You’ll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want. Plus, you’ll enjoy perks like unlimited coffee, a positive atmosphere, and a team that truly values your well-being.

Responsibilities:

Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.

Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.

Use advanced technology and software to document interactions accurately and resolve concerns efficiently.

Demonstrate empathy and emotional intelligence to build trust and positive relationships.

Stay informed about products, services, and industry regulations to provide accurate, useful information.

Collaborate with colleagues and other departments to resolve complex issues.

Required Qualifications:

Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.

Experience in a fast-paced customer service environment.

Call center experience will be considered a strong asset, especially within financial services.

Strong technical skills and ability to navigate multiple systems.

Preferred Qualifications:

Empower: Inspire confidence and take initiative.

Serve: Show genuine care and flexibility in helping customers.

Grow: Embrace collaboration, feedback, and continuous learning.

When You Join Our Team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

Provide exceptional customer service to policyholders and partners via phone, email, and chat in both French and English. Document interactions accurately using advanced software while analyzing issues to deliver proactive solutions.

Requirements

Candidates must be bilingual in French and English with experience in a fast-paced customer service environment. Strong technical skills and the ability to navigate multiple systems are required for this role.

Skills

Customer service
Bilingualism
French
English
Communication
Problem solving
Technical skills
Data entry
Empathy
Emotional intelligence
Financial services knowledge
Call center operations
Software navigation
Relationship building

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
French
English
Hybrid Work
Financial Services
Call Center
Inbound Calls
Data Documentation
Policyholders
Relationship Management
Software Proficiency
Communication Skills
Problem Resolution
Emotional Intelligence
Manulife
John Hancock

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