Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 29, 2026

Hiring at a glance

View jobs

Open jobs: 3,591
Employers: 711

Advertised starting pay

Average starting payCAD / hour: $18.80Across 485 listings
Average starting payCAD / year: $48,258Across 76 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%32 listings
Hybrid: 5%195 listings
On-site: 94%3,359 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (511), Farm Boy Inc. (378), Shoppers Drug Mart (339).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 14 days ago
C
Seasonal Customer Service Representative - ROYALMOUNT
CARBONLEO
Montreal, QC
- Temporary
Added 14 days ago
LC
Post Office Clerk, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
To provide prompt and superior customer service at the retail postal outlet.
Added 14 days ago
QM
Bilingual Customer Service Representative
Quantum Management Services Ltd.
Toronto, ON
- $25 to $28 USD / hour
- Contract
Position: Bilingual Customer Service Representative
Added 14 days ago
GF
Overnight Customer Service Representative (Motivator) - Calgary Northland Village
GoodLife Fitness
Calgary, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 14 days ago
GF
Customer Service Representative (Motivator) - Calgary Creekside
GoodLife Fitness
Calgary, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 14 days ago
C
Client Service Representative
CIBC
Castlegar, BC
- Part-time
Added 14 days ago
C
Client Service Representative
CIBC
Toronto, ON
- Part-time
Added 14 days ago
B
Customer Service Representative - Downtown Montreal Area
BMO
Montreal, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 14 days ago
CS
Customer Service Representative
COSCO SHIPPING CANADA
Mississauga, ON
- Full-time
…America Operation Center, in Toronto, and we are seeking dynamic Customer Service Representatives, VIP. In this role, you will champion our top corporate accounts, manage high-priority…
Added 14 days ago
GE
Customer Service Representative
GFL Environmental Inc.
Pickering, ON
- Full-time
Under the general direction of the customer service manager, the customer service representative (CSR) plays a crucial role in facilitating effective communication between customers and…
Added 14 days ago
NB
Customer service agent
National Bank of Canada
Montreal, QC
- Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Added 14 days ago
FB
Customer Service Representative
Farm Boy Inc.
Richmond Hill, ON
- $18 CAD / hour
- Full-time
Added 14 days ago
AO
Customer Service Representative
ASCA Office Solutions Inc.
Vaughan, ON
- Full-time
…supplies, with specialized expertise in print management and service. The company supplies toner, data storage tapes, and office furniture to a broad range of Canadian businesses and public…
Added 14 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
Added 14 days ago
E
Customer Service Representative - Leamington
Enterprise
Leamington, ON
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 14 days ago
SC
Customer Service Representative
Speedy Cash Payday Advances
Prince Albert, SK
- Full-time
…a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for…
Added 14 days ago
SC
Customer Service Representative
Speedy Cash Payday Advances
Lower Sackville, NS
- Full-time
…a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for…
Added 14 days ago
FB
Customer Service Representative
Farm Boy Inc.
Richmond Hill, ON
- From $18 CAD / hour
- Full-time
Added 14 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
Added 14 days ago
BI
Inside Sales - Customer Service Representative (Commercial HVAC + Data Centre)
Bray International, Inc.
Oakville, ON
- Full-time
…data centre applications. We are looking for an Inside Sales - Customer Service Representative to support customer inquiries, quoting, order management, and cross-functional coordination…
Added 14 days ago
OI
Bilingual Customer Service Representative (CSR)
OXARO Inc.
Ottawa, ON
- Full-time
Added 14 days ago
C
Bilingual Customer Service Representative, Personal Risk Service Centre (12 month contract)
Chubb
Toronto, ON
- Full-time
…clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior…
Added 14 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Kingston, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 14 days ago
DT
customer service associate
Dollar Tree Stores
Dauphin, MB
- Part-time
Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an…
Added 14 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Part-time

Manulife

Bilingual Customer Service Representative

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers.

You’ll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want. Plus, you’ll enjoy perks like unlimited coffee, a positive atmosphere, and a team that truly values your well-being.

Responsibilities:

Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.

Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.

Use advanced technology and software to document interactions accurately and resolve concerns efficiently.

Demonstrate empathy and emotional intelligence to build trust and positive relationships.

Stay informed about products, services, and industry regulations to provide accurate, useful information.

Collaborate with colleagues and other departments to resolve complex issues.

Required Qualifications:

Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.

Experience in a fast-paced customer service environment.

Call center experience will be considered a strong asset, especially within financial services.

Strong technical skills and ability to navigate multiple systems.

Preferred Qualifications:

Empower: Inspire confidence and take initiative.

Serve: Show genuine care and flexibility in helping customers.

Grow: Embrace collaboration, feedback, and continuous learning.

When You Join Our Team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

Provide exceptional customer service to policyholders and partners via phone, email, and chat while maintaining accurate documentation. Collaborate with internal teams to resolve complex inquiries and stay updated on industry regulations and products.

Requirements

Candidates must be bilingual in French and English with experience in a fast-paced customer service environment. Strong technical skills and the ability to navigate multiple software systems are required for this role.

Skills

Bilingualism
Customer service
Communication
Problem solving
Technical skills
Software navigation
Empathy
Emotional intelligence
Inbound call handling
Email support
Chat support
Financial services knowledge
Collaboration
Time management
Attention to detail

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
French
English
Financial Services
Call Center
Hybrid Work
Inbound Calls
Policyholders
Software
Data Entry
Communication
Problem Solving
Emotional Intelligence
Collaboration
Manulife
John Hancock
Insurance
Customer Support
Relationship Management

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