Customer service representative jobs in Canada

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Added 26 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 26 days ago
SM
Call Center Agent Communication Services
St. Michael's Hospital
Toronto, ON
- Temporary
Must have 5-8 years of customer service experience
Added 26 days ago
M
Bilingual Customer Service Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering…
Added 26 days ago
ZI
Customer Service Representative
ZIM Integrated Shipping Services
Toronto, ON
- Full-time
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach.…
Added 26 days ago
ZI
Customer Service Representative
ZIM Integrated Shipping Services
Montreal, QC
- Full-time
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach.…
Added 26 days ago
UO
Customer Service Clerk
University of Victoria
Victoria, BC
- Full-time
…branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and…
Added 26 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- Up to $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 26 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 26 days ago
U
Customer Service Representative - UniFirst Canada
UniFirst
Montreal, QC
- Full-time
We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to:
Added 26 days ago
E
Customer Service Representative - Hamilton Airport
Enterprise
Mount Hope, ON
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 26 days ago
H
Customer Service Representative
Hertz
St. John's, NL
- Full-time
Must have the ability to build relationships with customers · Must have a valid driver license and a clean driver record
Added 26 days ago
C
Bilingual Customer Service Representative, Personal Risk Service Centre (12-month contract)
Chubb
Toronto, ON
- Full-time
…fast-paced call centre environment to help deliver best-in class service to our broker partners. After completing a comprehensive training program, you will help serve the personal…
Added 26 days ago
C
Client Service Representative [Hourly]
CIBC
Windsor, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 26 days ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 26 days ago
PS
Customer Service Representative
Pacific Surgical
Oshawa, ON
- $48,000 to $60,000 CAD / year
- Full-time
Location: Must reside within a reasonable commuting distance of Oshawa, Ontario
Added 26 days ago
EH
Customer Service Representative - Leamington
Enterprise Holdings
Leamington, ON
- $18.5 CAD / hour
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 26 days ago
P
Customer Service Representative - (FT)
Prometric
Toronto, ON
- $38,000 CAD / year
- Full-time
The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner…
Added 26 days ago
J
Personal Line Insurance - Customer Service Representative
JobsMedia.io
Markham, ON
- Full-time
Build lasting client relationships through proactive service
Added 26 days ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
Cobden, ON
- Part-time
The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to…
Added 26 days ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
Colborne, ON
- Part-time
The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to…
Added 26 days ago
IG
Customer Service Representative
Insight Global
Oshawa, ON · Greater Oshawa Metropolitan Area
- Contract
Insight Global is looking for an excellent Customer Service Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services,…
Added 26 days ago
Customer Service Representative
Sporting Life Group
Vaughan, ON
…Working collaboratively with internal teams and stores, the Customer Care Representative helps resolve customer concerns, supports operational processes, and contributes to maintaining high…
Added 26 days ago
AA
Customer Service Representative - Collision (Halifax Area)
Assured Automotive
Bedford, NS
- Full-time
Valid driver’s license required
Added 26 days ago
GF
Customer Service Representative (Motivator) - Oakville Trafalgar Ridge Plaza
GoodLife Fitness
Oakville, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 26 days ago
Customer Service Representative
ZIM
Toronto, ON
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach.…

Manulife

Bilingual Customer Service Representative

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers.

You’ll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want. Plus, you’ll enjoy perks like unlimited coffee, a positive atmosphere, and a team that truly values your well-being.

Responsibilities:

Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.

Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.

Use advanced technology and software to document interactions accurately and resolve concerns efficiently.

Demonstrate empathy and emotional intelligence to build trust and positive relationships.

Stay informed about products, services, and industry regulations to provide accurate, useful information.

Collaborate with colleagues and other departments to resolve complex issues.

Required Qualifications:

Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.

Experience in a fast-paced customer service environment.

Call center experience will be considered a strong asset, especially within financial services.

Strong technical skills and ability to navigate multiple systems.

Preferred Qualifications:

Empower: Inspire confidence and take initiative.

Serve: Show genuine care and flexibility in helping customers.

Grow: Embrace collaboration, feedback, and continuous learning.

When You Join Our Team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Provide exceptional customer service to policyholders and partners via phone, email, and chat while maintaining accurate documentation. Collaborate with internal teams to resolve complex inquiries and stay updated on industry regulations and products.

Requirements

Candidates must be bilingual in French and English with experience in a fast-paced customer service environment. Strong technical skills and the ability to navigate multiple software systems are required for this role.

Skills

Bilingualism
Customer service
Communication
Problem solving
Technical skills
Software navigation
Empathy
Emotional intelligence
Inbound call handling
Email support
Chat support
Financial services knowledge
Collaboration
Time management
Attention to detail

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
French
English
Financial Services
Call Center
Hybrid Work
Inbound Calls
Policyholders
Software
Data Entry
Communication
Problem Solving
Emotional Intelligence
Collaboration
Manulife
John Hancock
Insurance
Customer Support
Relationship Management

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Customer service representative jobs in Canada

Customer Service Representative

Call Center Agent Communication Services