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Added 7 mins ago
Senior Manager Benefits & Wellness
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
Serve as a key resource for total rewards projects and participate in project planning and delivery across Human Resources, payroll, technology and other business areas.
Added 7 mins ago
Material Program Manager
RTX
Calgary, AB
Full-time
As a Material Program Manager, you will play a pivotal role in ensuring the consistency and efficiency of supply chain practices while supporting program objectives. You will act as the…
Added 7 mins ago
Assistant dbar Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
…career? Four Seasons Hotel Toronto is seeking an Assistant d|bar Manager who shares our passion for exceeding guest expectations and is eager to learn from, and contribute to, our Food and…
Added 7 mins ago
Business Project Manager - Digital Transformation
Fidelity Canada
Toronto, ON
Full-time
The Business Project Manager - Digital Transformation is a key contributor to the Digital Transformation Office, driving change across FIC to advance a client-centric and highly digital…
Added 7 mins ago
Intermediate Electrical Designer
Veralto Global
London, ON
$70,000 to $80,000 CAD / year
Full-time
…work we do makes an everyday impact on the world’s vital water resources, and where you’ll have the power to deepen your skillset, own your ambition, and fuel your career…
Added 7 mins ago
Occupational Therapist
Bayshore
Mississauga, ON
The Occupational Therapist, under the direction of the Manager of Rehabilitation or Clinical Manager- Branch level, is responsible for the completion of professional activities that…
Added 20 mins ago
Maintenance Rep PT
EHN Canada
Lumsden, SK
$19 to $23 CAD / hour
Full-time
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
Added 20 mins ago
Assistant Operator (Cumberland)
VINLEC LIMITED
SK
Full-time
Added 20 mins ago
Senior Risk Manager
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
Full-time
ARAG Canada is seeking an experienced Senior Risk Manager to play a key role in building and developing the Risk Management function of its newly established Canadian insurance company.
Added 20 mins ago
Practice Manager - Southport Dental Clinic
Dentalcorp
Stratford, PE
Full-time
Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards
Added 20 mins ago
Manager, Maintenance and Mechanical Operations
University of Ottawa
Ottawa, ON
Full-time
Reporting to the Associate Director, Facilities Operations, the Manager plans, develops, manages, monitors and optimizes all infrastructure-related activities, resources and operations…
Added 20 mins ago
Senior Spa Manager
The Pearle Hotel & Spa
Burlington, ON
Full-time
As Pearle continues to grow, we are seeking an accomplished, guest-obsessed Senior Spa Manager to lead our luxury spa operations. Reporting to the Spa Director, you will serve as the…
Added 20 mins ago
Senior Actuarial Analyst
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
Full-time
Added 20 mins ago
Senior Project Manager- HR Digital Transformation
Affinity
New Westminster, BC
Contract
Our client is looking for a Senior Project Manager to support a large-scale HR Digital Transformation Program.
Added 20 mins ago
Human Resources Manager
Sprung Studios - UX-UI Design
Vancouver, BC
Full-time
Sprung Studios is looking for an HR Manager to join our team in Vancouver.
Added 20 mins ago
Senior Manager, Total Rewards
Pacific Blue Cross
Burnaby, BC
$122,400 to $183,600 CAD / year
Full-time
Reporting to the Chief Human Resources Officer, you'll provide leadership across compensation, benefits, payroll, pension, and rewards programs while helping the organization navigate…
Added 20 mins ago
Human Resource Business Partner
Tahltan Nation Development Corporation (TNDC)
Calgary, AB
Full-time
Post-secondary education in Human Resources, Business Administration, or a related field. An equivalent combination of education and relevant experience will be considered.
Added 21 mins ago
Business Manager, Laboratories
Sinai Health
Toronto, ON
…operational needs. At Mount Sinai Hospital, the role of Business Manager, Laboratories offers an opportunity to engage with complex business cases influenced by emerging laboratory…
Added 21 mins ago
Education Interpreter & Site Representative
Toronto and Region Conservation Authority (TRCA)
Goodwood, ON
TRCA is considered the provincial leader in conserving, restoring, and managing natural resources to advance safe and sustainable development. Also, TRCA was recently recognized as a…
Added 21 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 21 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Georges, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 21 mins ago
MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 21 mins ago
Environmental Services Manager - Willowbend Retirement
Claridge Homes
Ottawa, ON
Responsible for all aspects of human resources within the Environmental Services department including: interviewing, hiring, training and performance evaluation of staff;
Added 21 mins ago
Regional Account Manager
Kurt J Lesker Company
Vancouver, BC
Full-time
…the future. We're seeking a high-performing Regional Account Manager (RAM) to lead growth within an assigned territory by developing strategic customer relationships, winning new business,…
Added 37 mins ago
Speech Language Pathologist Masters
HealthCareersInSask.ca
Saskatoon, SK
Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data analysis and risk profiling. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while engaging with various internal and external stakeholders.

Requirements

Candidates must be bilingual in French and English and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Problem solving
Customer service
Risk-based data profiling
Audit programs
Regulatory complaints
Interviewing
Written communication
Oral communication
Excel
Data mining
Decision-making
Research

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
E-commerce
Auditing
Data analysis
Group benefits
Risk management
Investigation
Excel
Data mining
Healthcare regulation
Compliance
Stakeholder management
Bilingual
Financial services
CFE
Audit programs
Regulatory compliance
Risk profiling
Trend analysis
Customer experience

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