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Added 46 mins ago
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
…employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering…
Added 2 hours ago
Senior Manager Benefits & Wellness
IG Wealth Management
MB · Manitoba, Canada
Full-time
As a member of IGM’s Total Rewards team, you will lead the end-to-end delivery and continuous improvement of the administration of benefits, retirement and wellness programs for IGM’s…
Added 2 hours ago
Senior Manager Benefits & Wellness
IG Wealth Management
ON · Ontario, Canada
Full-time
As a member of IGM’s Total Rewards team, you will lead the end-to-end delivery and continuous improvement of the administration of benefits, retirement and wellness programs for IGM’s…
Added 2 hours ago
Sales Excellence Manager, North America
Nutreco
Guelph, ON
Full-time
Get ready to Own critical hiring delivery as a Sales Excellence Manager, North America at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared…
Added 2 hours ago
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
PwC Canada
Montreal, QC
Full-time
…employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering…
Added 2 hours ago
National Retail and Accountant Channel Manager
Sage
Vancouver, BC
Full-time
The National Account & Channel Manager is accountable for driving profitable, sustainable growth across Sage Canada’s national retail, accounting, and small business partner ecosystem.…
Added 3 hours ago
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
…employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering…
Added 3 hours ago
Lead Analytics Solutions Developer
Enercare Inc.
Markham, ON
Full-time
Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and…
Added 4 hours ago
Agronomy Sales Consultant
Sunderland Co-Operative Inc
Oakwood, ON
Full-time
This position offers career mobility within the organization and a competitive compensation package, including base salary, Performance Incentive Program, pension plan, bonus eligibility,…
Added 4 hours ago
Manager, Software Engineering
Mastercard
Vancouver, BC
Full-time
Manager, Software EngineeringWho is Mastercard?
Added 4 hours ago
Manager, Software Engineering (Sanction Service)
Mastercard
Vancouver, BC
Full-time
Manager, Software Engineering (Sanction Service)Who is Mastercard?
Added 4 hours ago
Line Manager, Global Site Activation
IQVIA
Toronto, ON
Full-time
Manages staff's delivery of site activation activities in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing…
Added 7 hours ago
Lead Analytics Solutions Developer
Enercare
Markham, ON
Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and…
Added 7 hours ago
Gestionnaire de la transformation d’entreprise / Business Transformation Manager
Manos Software Group
Montreal, QC
Full-time
Added 7 hours ago
Program Management, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
The hiring range for this position is $135,000 - $175,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills,…
Added 7 hours ago
Senior Manager Benefits & Wellness
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
As a member of IGM’s Total Rewards team, you will lead the end-to-end delivery and continuous improvement of the administration of benefits, retirement and wellness programs for IGM’s…
Added 7 hours ago
Senior Manager, Total Rewards
Pacific Blue Cross
Burnaby, BC
$122,400 to $183,600 CAD / year
Full-time
If you have experience in roles such as Senior Manager, Total Rewards, Manager, Compensation & Benefits, Senior Manager, Total Rewards, Compensation Manager , Rewards Leader, Manager,…
Added 8 hours ago
Principal Product Manager -Technical
Mastercard
Vancouver, BC
Full-time
Principal Product Manager -TechnicalOverview:
Added 8 hours ago
Delivering Deal Value Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
…employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering…
Added 8 hours ago
Principal Product Manager -Technical
Mastercard
Vancouver, BC
Full-time
Oversee delivery and testing of product features (e.g., serving and enabling scrum teams)
Added 9 hours ago
End User Services Manager, North America
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
Full-time
Position Title: End User Services Manager, North America
Added 9 hours ago
Stores Coordinator
Weyerhaeuser
Grande Prairie, AB
Full-time
Compensation: This role is eligible for our annual merit-increase program, and we are targeting an hourly range of $30.59-$42.81 based on your level of skills, qualifications and…
Added 10 hours ago
Senior Associate, Finance Data Analytics & Insights - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
Full-time
Project delivery - Run and support multiple concurrent initiatives against tight timelines, sequencing work and keeping stakeholders informed
Added 10 hours ago
Senior Associate, Finance Data Analytics & Insights - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
Project delivery - Run and support multiple concurrent initiatives against tight timelines, sequencing work and keeping stakeholders informed
Added 10 hours ago
Advisor, Public Opinion and Analytics
VIA HFR - VIA TGF Inc
Montreal, QC · Toronto, ON
Reporting to the Manager, Market and Data Intelligence, the Advisor will play a key role in developing strategic insights that support data-driven decision making across the organization.…

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data analysis and risk profiling. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while engaging with various internal and external stakeholders.

Requirements

Candidates must be bilingual in French and English and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Problem solving
Customer service
Risk-based data profiling
Audit programs
Regulatory complaints
Interviewing
Written communication
Oral communication
Excel
Data mining
Decision-making
Research

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
E-commerce
Auditing
Data analysis
Group benefits
Risk management
Investigation
Excel
Data mining
Healthcare regulation
Compliance
Stakeholder management
Bilingual
Financial services
CFE
Audit programs
Regulatory compliance
Risk profiling
Trend analysis
Customer experience

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