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Added 49 mins ago
Paramedic Chief
Oneida Nation of The Thames
Southwold, ON
Full-time
Standard Hours: 80 bi-weekly Full-Time/Part-Time: Full-Time
Added 1 hour ago
Bilingual Claims Adjusters Multiple Levels - Farm/Commercial
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 2 hours ago
Coordinator, Email Marketing (6-Month Contract)
sephora.com
Toronto, ON
Full-time
Familiarity with email service provider platforms, campaign QA processes, segmentation, and analytics
Added 2 hours ago
Health Access Specialist - FT - Day - Patient Access Services Hamilton NJ
Capital Health (US)
Hamilton, ON
Full-time
The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g.,…
Added 2 hours ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.
Added 2 hours ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.
Added 2 hours ago
Branch Manager
Water Treatment Equipment Co
Hanover, ON
Full-time
…support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the…
Added 3 hours ago
Resource Coordinator
Government of Manitoba
Flin Flon, MB
Part-time
An eligibility list may be established to fill current and future regular, term, part-time and/or full-time positions in The Pas/Flin Flon and will remain in effect for up to 6 months.
Added 4 hours ago
Senior Manager Benefits & Wellness
IG Wealth Management
MB · Manitoba, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 4 hours ago
Senior Manager Benefits & Wellness
IG Wealth Management
ON · Ontario, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 4 hours ago
2600002582 - Accounts Payable Clerk
Lakeridge Health
Whitby, ON
Full-time
This position requires attention to detail and mental concentration for moderately long periods of time;
Added 4 hours ago
Procure-to-Pay (P2P) Agent - ASL4
NBCC (New Brunswick Community College)
Moncton, NB
$53,794 to $63,674 CAD / year
Full-time
We're looking for a Procurement to Pay Agent (ASL 4) to join our team and play a key role in managing our financial operations. If you're passionate about finance, enjoy solving challenges,…
Added 4 hours ago
Cleaner
BGIS
Cornwall, ON
Full-time
This is a regular, full-time or part-time position with a salary range of $17.95 - $20.88 per hour. The starting salary will be based on the successful candidate’s competencies, including…
Added 4 hours ago
FT - Program Coordinator - Outreach Surrey
Connective
Surrey, BC
Monitors and authorizes program/s expenditures and maintains financial records in accordance with established procedures. Prepares the program budget for submission and presentation to…
Added 5 hours ago
Client Care Representative - Auto Associate
HUB International
Kamloops, BC
Full-time
…that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers…
Added 6 hours ago
Member Services Representative (Part-time) - Kelowna Branch
Coast Capital Savings
Kelowna, BC
Part-time
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify…
Added 6 hours ago
Enrolment Services Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.
Added 6 hours ago
Enrolment Services Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.
Added 6 hours ago
Cleaner
BGIS
Cornwall, ON
Full-time
This is a regular, full-time or part-time position with a salary range of $17.95 - $20.88 per hour. The starting salary will be based on the successful candidate’s competencies, including…
Added 6 hours ago
PT Program Coordinator II (Sage House)| Monday- Friday
Connective
Port Coquitlam, BC
Internship
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12…
Added 6 hours ago
Credit Card Sales Representative
Kognitive Sales Solutions
London, ON
Part-time
Permanent full-time or part-time positions so we can build careers, not just jobs
Added 6 hours ago
Branch Manager
Culligan of Canada
Hanover, ON
$75,000 to $85,000 CAD / year
Full-time
…support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the…
Added 6 hours ago
Survey Technologist
McElhanney
Vancouver, BC
Full-time
Work as part of a survey field crew or independently, collecting accurate survey data and maintaining detailed field notes and sketches.
Added 7 hours ago
Property Claims Supervisor - Commercial/Farm & Commercial National Programs
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 7 hours ago
Retail Sales Representative
Kognitive Sales Solutions
Toronto, ON · Etobicoke, Ontario
Full-time
Permanent full-time or part-time opportunities available

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data analysis and risk profiling. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while engaging with various internal and external stakeholders.

Requirements

Candidates must be bilingual in French and English and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Problem solving
Customer service
Risk-based data profiling
Audit programs
Regulatory complaints
Interviewing
Written communication
Oral communication
Excel
Data mining
Decision-making
Research

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
E-commerce
Auditing
Data analysis
Group benefits
Risk management
Investigation
Excel
Data mining
Healthcare regulation
Compliance
Stakeholder management
Bilingual
Financial services
CFE
Audit programs
Regulatory compliance
Risk profiling
Trend analysis
Customer experience

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