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Added 55 mins ago
BP
Front End, Cashier & Customer Service Associate Part Time
Bass Pro Shops
Ottawa, ON
- Part-time
Reporting to the Retail Manager - Operations - Canada, Cashiers will greet and engage customers during the checkout process, process customer funds accurately and appropriately, while…
Added 1 hour ago
SE
Quality Control Inspector/Tester
Schneider Electric
AB · Edmonton, Alberta
- Full-time
…regarding the pay range can be directed to the recruiting / hiring…
Added 2 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…
Added 2 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…
Added 2 hours ago
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Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…
Added 2 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…
Added 2 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 2 hours ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
Team Lead, Lifecycle Marketing Automations Projects (Go Auto Corporate - Mayfield)
Go Auto
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Added 3 hours ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Tanger Outlet Center - Ottawa - Ottawa, ON
Signet Jewelers
Ottawa, ON · Canada - Tanger Ottawa Outlet - Ottawa, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more
Added 3 hours ago
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Sales Associate / Jewelry Consultant - Peoples Jewellers - Place D'Orleans - Ottawa, ON
Signet Jewelers
Ottawa, ON · Canada - Place D'Orleans Shop - Ottawa, ON
- Full-time
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SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - The Outlet Collection at Niagara - Niagara-on-the-Lake, ON
Signet Jewelers
Niagara-on-the-Lake, ON · Canada - The Outlet Collectio - Niagara-On-The-Lake, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more
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Sales Associate / Jewelry Consultant - Peoples Jewellers - Pickering Town Centre - Pickering, ON
Signet Jewelers
Pickering, ON · Canada - Pickering Town Centr - Pickering, ON
- Full-time
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SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Eastgate Square - Hamilton, ON
Signet Jewelers
London, ON · Canada - Eastgate Square Shop - Stoney Creek, ON
- Full-time
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SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Markville Shopping Centre - Markham, ON
Signet Jewelers
Markham, ON · Canada - Markville Shopping C - Markham, ON
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Sales Associate / Jewelry Consultant - Peoples Jewellers - Bramalea City Centre - Brampton, ON
Signet Jewelers
Brampton, ON · Canada - Bramalea City Centre - Brampton, ON
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Sales Associate / Jewelry Consultant - Peoples Jewellers - Fairview Park - Kitchener, ON
Signet Jewelers
Kitchener, ON · Canada - Fairview Park - Kitchener, ON
- Full-time
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SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - St. Laurent Shopping Centre - Ottawa, ON
Signet Jewelers
Ottawa, ON · Canada - St. Laurent Centre - Ottawa, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more
Added 3 hours ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Parkdale Avenue - Brockville, ON
Signet Jewelers
Brockville, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more
Added 3 hours ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Dufferin Mall - Toronto, ON
Signet Jewelers
Toronto, ON · Canada - Dufferin Mall - Toronto, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more
Added 3 hours ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Yorkdale Shopping Centre - Toronto, ON
Signet Jewelers
Toronto, ON · Canada - Yorkdale Shopping Ce - Toronto, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

Apply About employer

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Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data profiling and analysis. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while supporting key investigative projects.

Requirements

Candidates must be bilingual in English and French and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Risk assessment
Communication
Problem solving
Decision making
Excel
Data mining
Presentation skills
Research
Regulatory compliance
Interviewing
Critical thinking

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
Data profiling
Audit programs
Group benefits
Regulatory complaints
Data mining
Excel
Healthcare regulation
Risk management
Investigation
Stakeholder management
Bilingual
Financial services
Compliance
Trend analysis
Outlier detection
CFE designation
Customer service
Project management
Presentation skills

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