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Added 42 mins ago
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Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Chronic Viral Illness Service Research team has an active research program, conducting numerous clinical trials each year to provide innovative research to their patients. Under the…
Added 42 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 42 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 42 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 42 mins ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 42 mins ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Endometriosis Research Program at the Research Institute of the McGill University Health Centre conducts patient-oriented clinical and epidemiological research aimed at improving the…
Added 42 mins ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 42 mins ago
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Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
A Certification or Master in a recognized management administrative or scientific training program is an asset.
Added 42 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 42 mins ago
DB
Part Time Bridal Sales
David's Bridal
Edmonton, AB
- Part-time
The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing…
Added 42 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Shelburne, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
FT
CAC052:Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Windsor, ON
- $44,638 to $69,747 CAD / year
- Full-time
…an import permit is required, uses the electronic internet program to obtain the necessary…
Added 1 hour ago
UO
Clinical Manager, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and…
Added 1 hour ago
MU
Annual Giving Officer, Volunteer Programs
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Full-time
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and…
Added 1 hour ago
Fraud Analyst
Rogers Communications
Toronto, ON
Homewood employee & family assistance program
Added 1 hour ago
RC
Weekend Part Time Operations Generalist
Rogers Communications
Edmonton, AB
- Part-time
Homewood employee & family assistance program.
Added 1 hour ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
Health & Wellness: Comprehensive group health benefits including an Employee Family Assistance Program (EFAP).
Added 2 hours ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Full-time
Perform the functions of a manager of employees in the Youth Peer Support Worker positions as part of the ICY teams including:
Added 2 hours ago
FH
Patient Care Coordinator, Registered Nurse, Rehabilitation, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Experience The Exceptional Benefits Of Working With Us Including
Added 2 hours ago
FH
Coordinator, Home Health Service Line - Surrey
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Part-time
Experience The Exceptional Benefits Of Working With Us Including
Added 2 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics…
Added 2 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics…
Added 2 hours ago
FH
Rehabilitation Assistant - Home Health - Burnaby
Fraser Health Authority
Burnaby, BC
- $31.17 to $32.85 CAD / hour
- Full-time
Completion of a Rehabilitation Assistant Program, plus one (1) year recent related clinical experience, or an equivalent combination of education, training and experience.
Added 2 hours ago
FH
Rehabilitation Assistant - Chenchenstway
Fraser Health Authority
Burnaby, BC
- $32.84 CAD / hour
- Full-time
Completion of a Rehabilitation Assistant program or an equivalent combination of education, training, and experience.
Added 2 hours ago
FH
Doctor Preference Card (DPC) Clerk/Inventory Analyst, Operating Room
Fraser Health Authority
Pitt Meadows, BC
- $32.39 CAD / hour
- Other
Experience The Exceptional Benefits Of Working With Us

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data profiling and analysis. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while supporting key investigative projects.

Requirements

Candidates must be bilingual in English and French and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Risk assessment
Communication
Problem solving
Decision making
Excel
Data mining
Presentation skills
Research
Regulatory compliance
Interviewing
Critical thinking

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
Data profiling
Audit programs
Group benefits
Regulatory complaints
Data mining
Excel
Healthcare regulation
Risk management
Investigation
Stakeholder management
Bilingual
Financial services
Compliance
Trend analysis
Outlier detection
CFE designation
Customer service
Project management
Presentation skills

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