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Added 39 mins ago
ZL
[SCFD2MWC] AI Architect
ZettaMine Labs Pvt. Ltd.
Canada
- Full-time
…Architecture initiative with a Tier 1 Bank in the Banking and Financial Services (BFSI)…
Added 53 mins ago
PH
Social Worker
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…regarding the client’s family, environment, living situation, and financial status, and interpreting the data to therapeutically impact the client's and family's coping abilities.…
Added 53 mins ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
…regarding the client’s family, environment, living situation, and financial status, and interpreting the data to therapeutically impact the client's and family's coping abilities.…
Added 53 mins ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
…regarding the client’s family, environment, living situation, and financial status, and interpreting the data to therapeutically impact the client's and family's coping abilities.…
Added 54 mins ago
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[Toronto] Investment & Strategy Analyst
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- Full-time
Perform strategic due diligence and financial analysis on publicly listed and privately owned software & technology companies
Added 1 hour ago
Nordamerika - Junior Consultant
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Added 1 hour ago
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Manager, Internal Controls
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Bolton, ON
- Full-time
…Internal Controls will play a critical role in Husky’s global financial reporting. This includes the design and improvement of new and existing internal controls over financial reporting,…
Added 1 hour ago
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Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
The Internal Auditor is responsible for identifying, assessing, and evaluating business, financial, operational, and information technology risks across the organization. The role supports…
Added 1 hour ago
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- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
Added 1 hour ago
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IT Internal Auditor
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…consulting engagements to drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department…
Added 1 hour ago
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VP, Accounting & Controllership (Husky)
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Added 1 hour ago
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Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
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Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
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Senior Advisor, Quality Control
National Bank of Canada
Montreal, QC
- Full-time
Demonstrate strong knowledge of regulatory requirements applicable to financial institutions and institutional Capital Markets clients.
Added 2 hours ago
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CPA Student and Staff Accountant
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Added 3 hours ago
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Quant Risk Specialist (Derivatives)
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Added 3 hours ago
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Mississauga, ON
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Mississauga, ON
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Added 3 hours ago
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Project Manager
University of Victoria
Victoria, BC
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Added 3 hours ago
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Seasonal Tax Preparer – Walmart
Jackson Hewitt Tax Service Inc.
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- Full-time
…the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get…
Added 3 hours ago
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Added 3 hours ago
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Junior Accountant - Winter 2027 Co-op
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Toronto, ON
- Volunteer
The Co-op student will support the accounting team with day-to-day financial operations, focusing primarily on bookkeeping and financial record maintenance. This role provides hands-on…
Added 3 hours ago
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Junior Business Data Analyst - Winter 2027 Co-op
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Use MySQL to retrieve, validate, reconcile, and analyze operational and financial data.
Added 3 hours ago
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Regional Plant Controller
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Added 3 hours ago
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…with strategic oversight and full ownership of operational, financial, and people performance. The General Manager is expected to lead with an ownership mindset, ensuring alignment with…
Added 3 hours ago
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Back End Developer
RemitBee™
Mississauga, ON
- $60,000 to $90,000 CAD / year
- Full-time
RemitBee is a dynamic FinTech company based in Mississauga, ON, with a mission to "Spark the financial revolution by connecting people and money - across borders, currencies, and cultures."

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

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Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data profiling and analysis. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while supporting key investigative projects.

Requirements

Candidates must be bilingual in English and French and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Risk assessment
Communication
Problem solving
Decision making
Excel
Data mining
Presentation skills
Research
Regulatory compliance
Interviewing
Critical thinking

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
Data profiling
Audit programs
Group benefits
Regulatory complaints
Data mining
Excel
Healthcare regulation
Risk management
Investigation
Stakeholder management
Bilingual
Financial services
Compliance
Trend analysis
Outlier detection
CFE designation
Customer service
Project management
Presentation skills

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