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Added 27 mins ago
WC
Full Time Self Checkout Attendant
Walmart Canada
Greenwood, NS
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 28 mins ago
M
Deli Assistant Department Manager Full Time Day
Maxi
Bathurst, NB
- Full-time
…candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.…
Added 28 mins ago
Contract Manager - 18 Months
Store Support
Brampton, ON
…draft and negotiate contracts for Goods/Services. The Contract Manager should ensure his/her drafting skills reflect the outcome of negotiations. This role will support multiple business…
Added 28 mins ago
Patient Care Coordinator
EssilorLuxottica Group
Brossard, QC
…level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of…
Added 51 mins ago
VE
Finance and control manager
Volta Energy Solutions Canada Inc.
Brossard, QC · Granby, QC
- $120,000 to $170,000 CAD / year
- Full-time
- On-site
Added 52 mins ago
VE
Business strategy manager
Volta Energy Solutions Canada Inc.
Brossard, QC · Granby, QC
- $130,000 to $180,000 CAD / year
- Full-time
- On-site
Added 1 hour ago
MM
Assistant manager - retail trade
Manteaux Manteaux
Mirabel, QC
- From $36 CAD / hour
- Full-time
- On-site
Added 2 hours ago
AC
Driver III
Aramark Canada
Saguenay, QC
- $21 CAD / hour
- Internship
Report any required maintenance or repairs on equipment and vehicles to management
Added 2 hours ago
BC
Service Clerk - Switchboard
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Health Information Management, you will be an active team member, in a multi skilled multi-disciplinary environment. This position is the first point of contact…
Added 2 hours ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 2 hours ago
AC
Food Service Supervisor
Aramark Canada
Montreal, QC
- $23 to $25 CAD / hour
- Full-time
Maison Amitié is seeking a Dining Services Supervisor (Dining Room) to support the Front-Line Manager in the daily operations of Food Services. The successful candidate will be responsible…
Added 2 hours ago
W
Directs Store Delivery Associate
Walmart
Airdrie, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 2 hours ago
LC
Apparel Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 2 hours ago
Human Resources Generalist
Voyant Beauty
Toronto, ON
The Human Resource Generalist is responsible for supporting the HR Manager in managing the day-to-day operations of the HR Department while fostering a positive, pro-employee culture. The…
Added 3 hours ago
HP
Assistant manager, restaurant
Hôtel PUR
Québec, QC
- $58,000 to $62,000 CAD / year
- Full-time
- On-site
Added 3 hours ago
W
Full Time Self Checkout Attendant
Walmart
Greenwood, NS
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 3 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 4 hours ago
LC
Centre de jardinage Assistant Gérant/Superviseur temps partiel jour
Loblaw Companies Limited
Sainte-Agathe-des-Monts, QC
- Part-time
…candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.…
Added 4 hours ago
4L
Transportation manager
4Tracks Ltd.
Winnipeg, MB
- From $40.38 CAD / hour
- Full-time
- On-site
Added 5 hours ago
OJ
Bar manager
Original Joe's Duncan
Duncan, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Added 5 hours ago
HR
OCS Senior Engineer
Hitachi Rail
Mississauga, ON
- Full-time
Interface with the Commissioning Manager to plan test and coordinate of operational activities on site according to schedule
Added 6 hours ago
KM
Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)
Konica Minolta Business Solutions (Canada) Ltd.
Mississauga, ON · Montreal, QC · Ottawa, ON
- Full-time
Support Federal Government Program Manager with day-to-day contract maintenance activities.
Added 6 hours ago
AI
Project manager, construction
Accenture Infrastructure & Capital Projects Inc.
Montréal, QC
- From $100,000 CAD / year
- Full-time
- Hybrid
Engineering professional and construction management (EPCM)

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data profiling and analysis. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while supporting key investigative projects.

Requirements

Candidates must be bilingual in English and French and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Risk assessment
Communication
Problem solving
Decision making
Excel
Data mining
Presentation skills
Research
Regulatory compliance
Interviewing
Critical thinking

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
Data profiling
Audit programs
Group benefits
Regulatory complaints
Data mining
Excel
Healthcare regulation
Risk management
Investigation
Stakeholder management
Bilingual
Financial services
Compliance
Trend analysis
Outlier detection
CFE designation
Customer service
Project management
Presentation skills

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