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Added 21 mins ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Full-time
Manage employee conduct related matters including conduct employee relations related investigations with the human resources department, issues discipline and discharge of the employee when…
Added 21 mins ago
SS
Director of Operations, Healthcare Security - Vancouver Coastal Health
Securiguard Services Ltd.
Burnaby, BC
- Full-time
University Degree preferred, College Diploma or certificate in Personnel Management, Business Management, Human Resources or experience in an operational setting involving the management…
Added 50 mins ago
TC
Program Manager, Part-Time
Taproot Community Support Services
Kelowna, BC
- Part-time
The Program Manager provides comprehensive operational, administrative, and clinical leadership for a high complexity residential home serving adults with significant medical and support…
Added 50 mins ago
LC
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
West Kelowna, BC
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 50 mins ago
LC
Cashier Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 50 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Shelburne, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 50 mins ago
LC
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
Shelburne, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 2 hours ago
L
Deli Department Manager - Full Time
Longo's
Toronto, ON · Greater Toronto Area, Canada
- Full-time
If you require accommodation, please contact the Human Resources Coordinator at:
Added 2 hours ago
RA
Human Resources Manager
Right Advisors
ON · Mississauga (Mississauga Valleys / East Cooksville), Ontario
- Full-time
 Minimum three years of progressive human resources experience.
Added 2 hours ago
DT
Area Manager, Recycling Operations (Brampton or Kitchener, ON, Canada)
Dhaka Technologies Limited Company
ON · Brampton North, Ontario
- $180,000 to $210,000 CAD / year
- Full-time
Job Title: Area Manager, Recycling Operations
Added 2 hours ago
DE
LEAD TECHNOLOGY INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
- Full-time
Comparable Job Titles: Technical Integration Manager, Home Automation Manager, Smart Systems Manager, or Automation Solutions Manager.
Added 2 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
C
Plant Manager
Carlisle
Crossfield, AB
- Full-time
Interaction with the rest of the company. Engage with purchasing, environmental, health & safety, engineering, human resources, and corporate staff. The Plant Manager will be called upon to…
Added 2 hours ago
Spa Manager
Wickaninnish Inn
Tofino, BC
Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.)…
Added 2 hours ago
Housekeeping Leader
Wickaninnish Inn
Tofino, BC
…actions of the housekeeping team. You will work as a “hands on manager” assisting the team as they strive to meet or exceed guest…
Added 2 hours ago
Front Office Supervisor
Wickaninnish Inn
Tofino, BC
Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
Added 2 hours ago
Assistant Restaurant Manager
Wickaninnish Inn
Tofino, BC
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 2 hours ago
Assistant Spa Manager
Wickaninnish Inn
Tofino, BC
Assist in administering Human Resources related tasks within the department, including, but not limited to, scheduling, training, submitting payroll, performance management, reviews, etc.)…
Added 2 hours ago
IT Help Desk Support I
Your Neighbourhood Credit Union
Kitchener, ON
Reports to: Manager, IT Infrastructure & Operations
Added 2 hours ago
Payroll Coordinator
Bearspaw First Nation
Stoney 142, 143, 144, AB · Mînî Thnî,, AB
…administration. The position works closely with the Payroll & Human Resources Director, Finance, managers, supervisors, and employees to ensure payroll information is complete, accurate,…
Added 2 hours ago
Family Coach
Bearspaw First Nation
Stoney 142, 143, 144, AB · Mînî Thnî,, AB
…child development, and connects families with helpful ongoing resources and services. JOB DESCRIPTION The Family Coach works directly with families to identify their needs, strengthen…
Added 2 hours ago
Income Support Director
Bearspaw First Nation
Stoney 142, 143, 144, AB · Mînî Thnî,, AB
…management of the Nation's Income Support Program. As the on-site manager, the Director will oversee all operations, activities, budgets, and service delivery related to social assistance,…
Added 2 hours ago
Family Resource Advisor
Bearspaw First Nation
Longview, AB
…completing brief assessments, and determining what support and resources can be provided. The Family Resource Advisor will also ensure families are connected to ongoing services as needed…
Added 2 hours ago
18 Month Contract People & Culture - Human Resources Business Partner
Laurentis Energy Partners
Oakville, ON
Laurentis is seeking dynamic talent to join our team in the role of Human Resources Business Partner, working closely the People & Culture (P&C) team. The ideal candidate would have 8-10…
Added 2 hours ago
People & Culture Coordinator (Temporary, 3-Month Contract)
Kandor
Burnaby, BC
Knowledge of applicable employment, payroll, and human rights legislation, as well as Human Resources best practices.

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data profiling and analysis. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while supporting key investigative projects.

Requirements

Candidates must be bilingual in English and French and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Risk assessment
Communication
Problem solving
Decision making
Excel
Data mining
Presentation skills
Research
Regulatory compliance
Interviewing
Critical thinking

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
Data profiling
Audit programs
Group benefits
Regulatory complaints
Data mining
Excel
Healthcare regulation
Risk management
Investigation
Stakeholder management
Bilingual
Financial services
Compliance
Trend analysis
Outlier detection
CFE designation
Customer service
Project management
Presentation skills

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