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Added 2 hours ago
CH
Seasonal Holiday Team Lead- Regent Mall
Cherry Hill Programs
Fredericton, NB
- Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 2 hours ago
SB
Open for Account Executives
Sterling Brokers
Canada
- Full-time
Sterling Brokers has regional sales centers across Canada that are disrupting the Group Benefits and Retirement landscape. Powered by Sterling, our regional insurance advisors work with…
Added 3 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 6 hours ago
H
Senior Project Manager, Power Generation
HDR
Saskatoon, SK
- Full-time
…monumental growth. We are seeking a qualified Senior Project Manager to help our clients develop, contract, and implement natural gas and potentially renewable energy generation projects…
Added 6 hours ago
FH
Patient Care Coordinator-Medical-Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…performs their duties with a unit or hospital focus and supports program and/or regional…
Added 7 hours ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
…than 400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and…
Added 7 hours ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to…
Added 7 hours ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
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Added 7 hours ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
…than 400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and…
Added 7 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…performs their duties with a unit or hospital focus and supports program and/or regional…
Added 8 hours ago
FH
Licensed Practical Nurse, Hemodialysis - Hemo Dialysis - ARH
Fraser Health Authority
Abbotsford, BC
- $32.84 to $44.96 CAD / hour
- Part-time
We are currently hiring for a Relief Part Time Licensed Practical Nurse, Hemodialysis to join our Hemo Dialysis team at Abbotsford Regional Hospital located in Abbotsford, B.C.
Added 8 hours ago
FH
Licensed Practical Nurse, Hemodialysis - Hemo Dialysis - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $32.84 to $44.96 CAD / hour
- Full-time
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Patient Care Coordinator - ICU - Chilliwack General Hospital (CGH)
Fraser Health Authority
Chilliwack, BC
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…performs their duties with a unit or hospital focus and supports program and/or regional…
Added 8 hours ago
FH
Licensed Practical Nurse, Hemodialysis - Hemo Dialysis - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $32.84 to $44.96 CAD / hour
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Added 8 hours ago
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Surrey, BC
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FH
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Added 10 hours ago
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Added 12 hours ago
TH
Merchandising Associate: Part-Time (Mon-Fri / 6am - 2:30pm) - ABBOTSFORD
The Home Depot
Abbotsford, BC
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 12 hours ago
TH
Merchandising Associate : Part Time - CAMBIE (Mon-Fri 6AM-3PM Availability)
The Home Depot
Canada
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 12 hours ago
TH
Merchandising Execution Associate: Part Time - DUNCAN
The Home Depot
Canada
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 12 hours ago
TH
Merchandising Associate: Part Time - DUNCAN
The Home Depot
Canada
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines

Manulife

Bilingual E-Commerce Control Auditor

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

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Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints
Conduct interviews with plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
University degree or equivalent work experience

Preferred Qualifications:

Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate data analysis skills with expertise using Excel and other data mining software
Demonstrate investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The E-Commerce Control Auditor is responsible for identifying, investigating, and preventing fraud and abuse within benefit plans through data profiling and analysis. The role also involves leading audit programs, conducting interviews, and preparing regulatory complaints while supporting key investigative projects.

Requirements

Candidates must be bilingual in English and French and possess a university degree or equivalent work experience. Preferred qualifications include knowledge of Group Benefits, the Canadian healthcare environment, and expertise in data analysis software.

Skills

Fraud prevention
Data analysis
Investigation
Group benefits knowledge
Risk assessment
Communication
Problem solving
Decision making
Excel
Data mining
Presentation skills
Research
Regulatory compliance
Interviewing
Critical thinking

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Fraud prevention
Data profiling
Audit programs
Group benefits
Regulatory complaints
Data mining
Excel
Healthcare regulation
Risk management
Investigation
Stakeholder management
Bilingual
Financial services
Compliance
Trend analysis
Outlier detection
CFE designation
Customer service
Project management
Presentation skills

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