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Manulife

Bilingual Implementation Specialist

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

The role of Implementation Specialist is to implement the new business of our mid case clients into Group Retirement Services (GRS) and to project manage any complex amendments or plan changes for our mid case clients as well as simple amendments and fund rationalizations for the large case as required.

The role involves relationship management, consulting, and project management. Utilizing a project management approach, the Implementation Specialist is involved during the implementation and warranty process to see the Customer through all aspects of the Implementation. Through a partnering relationship with the Account Executive, Client Relationship Manager and internal teams, the Implementation Specialist will ensure that Manulife is responding to the needs of the Customer as well as Manulife.

The Implementation Specialist will have primary responsibility for project managing to ensure a successful implementation with tracking and reporting on the progress of the various implementation stages.

Position Responsibilities:

Creation of implementation schedules
Primary contact for the Client and/or Advisor during the implementation phase
Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project
Coordinates and leads/facilitates the Client meeting
Coordinates, delegates, negotiates, and follows up on all implementation tasks with each internal area involved throughout the process areas to ensure all areas have required information for plan set up and works as liaison with client to resolve issues, missing information
Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Sr. management as necessary
Project manages the implementation schedule, provides status updates to Client and/or Plan Advisor and Account Executive and/or Client Relationship Manager
Coordinates the initial enrolment period (paper enrolment forms, or electronic data) and contacts plan sponsor for missing employee information
Communicates with internal teams to resolve exceptional situations and problems that arise during the issue process
Implementation Specialists are expected to handle between 15 to 20 implementations at any one time: depending on size and complexity and the success of our sales organization

Required Qualifications:

Knowledge of contract provisions and administrative practices of Group Retirement products and systems
Group Retirement experience
Good knowledge of Window’s based software (Word, Excel)
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

Excellent verbal and written communication skills
Excellent interpersonal skills
Strong negotiation and problem-solving skills with the ability to recognize implications of issues and solutions
Ability to handle fluctuating workloads and multiple priorities within set time constraints
Customer service focused – ability to effectively negotiate/communicate with internal and external clients
Strong analytical skills
Attention to detail
Understanding of the large case market include HR Services and IS requirements for these services

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Implementation Specialist manages the end-to-end implementation process for mid-case clients, including project scheduling, client coordination, and internal team collaboration. They act as the primary point of contact for clients and advisors, ensuring all plan requirements are met and issues are resolved throughout the implementation lifecycle.

Requirements

Candidates must have experience in Group Retirement services and possess strong knowledge of contract provisions and administrative practices. Proficiency in Windows-based software and full bilingualism in English and French are required for this role.

Skills

Project management
Relationship management
Consulting
Bilingual
Group retirement services
Implementation scheduling
Client communication
Negotiation
Problem-solving
Analytical skills
Attention to detail
Microsoft Word
Microsoft Excel
Customer service
Data reporting

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Implementation Specialist
Group Retirement Services
Project Management
Relationship Management
Client Implementation
Contract Provisions
Administrative Practices
Microsoft Word
Microsoft Excel
Bilingual
Customer Service
Data Reporting
Plan Administration
Large Case Market
HR Services
Implementation Schedules
Stakeholder Management
Issue Resolution
Financial Services
Hybrid Work

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