Find work in Canada.

324,968 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Services TC&IS Software Manager
Alstom
Saint-Bruno, QC
Alstom Services Engineering has an opening for a TC&IS Software Manager in its Saint Bruno, QC location. In Alstom Services, our focus is to provide excellence in customer support and…
Added 3 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Vaughan, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 3 hours ago
Customer Service Learning & Development Specialist
LearningDevelopmentJobs
Toronto, ON
Full-time
…delivering onboarding, nesting, and ongoing enablement for our global Customer Care organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations,…
Added 4 hours ago
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
Full-time
The Manager will assess existing processes and ways of working, identify opportunities to simplify and standardize operations and lead the development and implementation of improved…
Added 7 hours ago
Solutions Delivery Manager
Trackunit
London, ON
Full-time
…innovation through connected construction data. As Solution Delivery Manager for AME, you’ll lead the regional team helping customers successfully implement and adopt Manager and…
Added 9 hours ago
Partner Success Manager
nymble health
Canada
Contract
Nearly 50% of the global population is at risk of, or already living with, a metabolic disorder such as obesity or type 2 diabetes. Breakthrough treatments now exist, but too many people…
Added 9 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Pickering, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 10 hours ago
Senior Manager, Corporate Card Vendor Programs
Royal Bank of Canada
Toronto, ON
Full-time
Agile Methodology, Agile Methodology, Agile Project Management, Artificial Intelligence (AI), Business Case Design, Business Credit Cards, Business Management, Business Technology, Card…
Added 11 hours ago
Operations Strategy, Sr Manager
Pratt & Whitney
Longueuil, QC
Full-time
Why join Pratt & Whitney’s Global Operations Strategy team?
Added 11 hours ago
Principal Strategic Deal Maker
Capgemini Engineering
Mississauga, ON
Full-time
The manager will be responsible for the following key activities:
Added 12 hours ago
Stage coopératif - Hiver 2027: Analyste d'affaires (4 mois)
CGI
Montreal, QC
Full-time
…Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $18-32/hour. This role is an existing…
Added 12 hours ago
Manager, Supply Chain & Innovation
IMAX
Mississauga, ON · Sheridan Park
Full-time
The Manager will assess existing processes and ways of working, identify opportunities to simplify and standardize operations and lead the development and implementation of improved…
Added 13 hours ago
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
Internship
…what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately…
Added 13 hours ago
Manager, Global Employee Relations
CapitalG
Calgary, AB
Full-time
Clio is looking for a Manager, Global Employee Relations to build and lead a consistent, scalable employee relations function across all of the regions where Clio operates - North America,…
Added 14 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Wasaga Beach, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 15 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Abbotsford, BC
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 16 hours ago
Janitorial Operations Supervisor
ISS
Coquitlam, BC
$63,000 to $70,000 CAD / year
…facility team, and meet deliverables as set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to…
Added 16 hours ago
Digital Account Manager
Odyssey Global
Toronto, ON
Full-time
Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
Added 16 hours ago
Business Analyst, Retail Systems
Alimentation Couche-Tard
Laval, QC
Full-time
…what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately…
Added 17 hours ago
Group Product Manager - Home Financing
BMO
Toronto, ON · BMOPLACE
Full-time
The Group Product Manager - Home Financing researches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for…
Added 17 hours ago
Junior Category Manager- Upholstery
Article
Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
…meaningful problems. This is where you come in. As a Junior Category Manager - Living Room Upholstery - Small Bodies & Made to Order Business, you'll drive the continuous in-season health,…
Added 17 hours ago
Senior Project Manager
BGIS
Toronto, ON
Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 17 hours ago
Manager, Global Design & Standards - Global AML
Scotiabank
ON · Mississauga, ON
The Manager, Global Design & Standards contributes to the success of the Global AML (Anti-Money Laundering) function by supporting the design, documentation, and implementation of Global…
Added 18 hours ago
Supplier Contracts Manager
Nokia
Ottawa, ON · Kanata, ON
Full-time
The Supplier Contract Manager plays an important role within NI Strategic Sourcing (NISS), serving as the primary legal process and contract point of contact for the Master Category team.…
Added 18 hours ago
Chef(fe) d'équipe intégration, implantation
CGI
Montreal, QC
Full-time
…of issues affecting operations, and works closely with the Manager to optimize operations and support team members. The incumbent understands payroll concepts, terminology, and key…

Manulife

Bilingual Implementation Specialist

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

The role of Implementation Specialist is to implement the new business of our mid case clients into Group Retirement Services (GRS) and to project manage any complex amendments or plan changes for our mid case clients as well as simple amendments and fund rationalizations for the large case as required.

The role involves relationship management, consulting, and project management. Utilizing a project management approach, the Implementation Specialist is involved during the implementation and warranty process to see the Customer through all aspects of the Implementation. Through a partnering relationship with the Account Executive, Client Relationship Manager and internal teams, the Implementation Specialist will ensure that Manulife is responding to the needs of the Customer as well as Manulife.

The Implementation Specialist will have primary responsibility for project managing to ensure a successful implementation with tracking and reporting on the progress of the various implementation stages.

Position Responsibilities:

Creation of implementation schedules
Primary contact for the Client and/or Advisor during the implementation phase
Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project
Coordinates and leads/facilitates the Client meeting
Coordinates, delegates, negotiates, and follows up on all implementation tasks with each internal area involved throughout the process areas to ensure all areas have required information for plan set up and works as liaison with client to resolve issues, missing information
Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Sr. management as necessary
Project manages the implementation schedule, provides status updates to Client and/or Plan Advisor and Account Executive and/or Client Relationship Manager
Coordinates the initial enrolment period (paper enrolment forms, or electronic data) and contacts plan sponsor for missing employee information
Communicates with internal teams to resolve exceptional situations and problems that arise during the issue process
Implementation Specialists are expected to handle between 15 to 20 implementations at any one time: depending on size and complexity and the success of our sales organization

Required Qualifications:

Knowledge of contract provisions and administrative practices of Group Retirement products and systems
Group Retirement experience
Good knowledge of Window’s based software (Word, Excel)
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

Excellent verbal and written communication skills
Excellent interpersonal skills
Strong negotiation and problem-solving skills with the ability to recognize implications of issues and solutions
Ability to handle fluctuating workloads and multiple priorities within set time constraints
Customer service focused – ability to effectively negotiate/communicate with internal and external clients
Strong analytical skills
Attention to detail
Understanding of the large case market include HR Services and IS requirements for these services

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Implementation Specialist manages the end-to-end implementation process for mid-case clients, including project scheduling, client coordination, and internal team collaboration. They act as the primary point of contact for clients and advisors, ensuring all plan requirements are met and issues are resolved throughout the implementation lifecycle.

Requirements

Candidates must have experience in Group Retirement services and possess strong knowledge of contract provisions and administrative practices. Proficiency in Windows-based software and full bilingualism in English and French are required for this role.

Skills

Project management
Relationship management
Consulting
Bilingual
Group retirement services
Implementation scheduling
Client communication
Negotiation
Problem-solving
Analytical skills
Attention to detail
Microsoft Word
Microsoft Excel
Customer service
Data reporting

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Implementation Specialist
Group Retirement Services
Project Management
Relationship Management
Client Implementation
Contract Provisions
Administrative Practices
Microsoft Word
Microsoft Excel
Bilingual
Customer Service
Data Reporting
Plan Administration
Large Case Market
HR Services
Implementation Schedules
Stakeholder Management
Issue Resolution
Financial Services
Hybrid Work

Report this job